5 Star Auto Plaza

The customer experience was a nightmare. I came in just to look at cars in my budget which I clearly stated from the start and was immediately told that I couldn't look at cars or hear price I came in just to look at cars in my budget which I clearly stated from the start and was immediately told that I couldn't look at cars or hear prices of any of their inventory without getting approved for financing. I stupidly agreed, so after 2 hours that was completed and the salesperson drove me to their second location 20 minutes away to let me test drive a car I believed would be in my mentioned budget... keep in mind at this point the salesperson has spent another 2 hours in the office with the numbers guy to bring me a price that they said was the lowest they could do... the advertised online price... which was 10,000 over my budget. When I asked to see different car's she said there were none in my budget that could be financed, she could have told me this from the beginning. At this point the location is closing for the day and the salesperson is pushing for the sale, so once again I stupidly agree. Now all thats not even the worst part, the next morning I found out the car they told me had no damage and no accident record has definitely been in an accident the front bumper has serious damage, which I didnt see the day before due to being rushed out to the car for a 5 minute test drive while it was on an empty gas tank. Ive been waiting at the dealership for two hours today to speak to a manager. Their sales tactics are horrendous, its high pressure and they misrepresent their vehicles. More

sales and everyone there are super friendly and went above and beyond fast approval process was painless above and beyond fast approval process was painless More

Very disappointed in this dealership! 16 days after buying a car I was sitting on 270 overheating. While sitting in the waiting room while it was being fixed another lady says she had is 16 days after buying a car I was sitting on 270 overheating. While sitting in the waiting room while it was being fixed another lady says she had issues with the first car she had from them and they switched it for her. Now it didn’t start this morning.only had it for about a month and all they will do is look at it if I schedule an appointment. I should’ve listened when I read people saying that the cars they sell are in the shop more than on the road. But I gave them a chance anyway! More

Rich was amazing ! He got me in and picked out the perfect car on the first try I’m very satisfied with my purchase today He got me in and picked out the perfect car on the first try I’m very satisfied with my purchase today More

rofessional, and genuinely interested in helping me find the right vehicle for my needs. The process was smooth, transparent, and stress-free, with no pressure—just honest guidance and excellent service. the right vehicle for my needs. The process was smooth, transparent, and stress-free, with no pressure—just honest guidance and excellent service. What really stood out was the way everyone worked together to make sure I left happy. They took the time to answer all my questions, explained everything clearly, and made me feel confident in my decision. I could tell they truly care about their customers, and it shows in every step of the process. I highly recommend 5 Star Auto Plaza to anyone looking for great selection, fair pricing, and top-notch customer care. They’ve definitely earned my business for years to come! More

This dealership is not only unprofessional they are also extremely disreputable, dishonest, or untrustworthy. The vehicle that I was roped into ,, in the first thirty days spent more time in their shop than extremely disreputable, dishonest, or untrustworthy. The vehicle that I was roped into ,, in the first thirty days spent more time in their shop than in my possession. They at no point have extended a solution. However when charged the wrong account for my payment they were more than willing to shut down the operation of my car.And even though the payment was made minutes later they kept my car hostage for an entire holiday weekend. Then I had to return with another mechanical problem not even a week later. Which has resulted in them having the car for another two weeks. At no point in this have they offered any assistance or solution. I n conversation with their staff I was given completely different stories on the same day. One doesn’t know what the other says or conveys. This goes all the way to the General Manager. Which the service department told me “doesn’t run anything “ So if you’re looking for a Newer Better Car ( this is their slogan) RUN IN THE OPPOSITE DIRECTION!!!! More

Rich Wagner was phenomenal in listening to my car needs, and facilitated the whole process with ease. and facilitated the whole process with ease. More

Rob was amazing and so friendly! This was my second time buying at 5 star. Rob was super helpful and got me a great trade in valuation on my trade in and found a perfect truck for me This was my second time buying at 5 star. Rob was super helpful and got me a great trade in valuation on my trade in and found a perfect truck for me. Thanks Rob! More