Like a lot of people, I hate the car buying process. Car buying services sounded good, so I thought I'd give it a try, and as a AAA member, I contacted them. Gerard was the agent that responded, and I'm very glad that he did. From start to finish, he was pleasant, personable, and professional to work with. We were considering a new Subaru, and had spent a lot of time on their website looking at models and options, and had a number of questions. After some emails with Gerard, I sent him a "dream sheet" of the car that we wanted. Within a couple of days, he came back with a quote on the exact car we had sent, and at a price far better than I could have ever negotiated. No hassle or silly games with a dealership. Plus, it was delivered to our door just a few days after we said go, and he took care of all the paperwork, registration, etc. Love the car, and can't believe the whole experience was so easy and painless. It couldn't have been better, thanks to Gerard.