ABC Hyundai Lithia Motors

Love my new Tucson! & my sales team Cole, JC, and Cody were great. All fun guys and love their personalities- all very sweet. My mom and I went in for a double trade in for our accent Cole, JC, and Cody were great. All fun guys and love their personalities- all very sweet. My mom and I went in for a double trade in for our accents to upgrade to SUV's. Cole was so helpful and informative on our multiple test drives ( we are indecisive people). Even though we took up his ENTIRE Saturday, he always kept a smile on his face and never a dull moment in conversation with us (& our talkative friends we brought with us). JC came and did the numbers for us and got both of us the best deals for our budgets. Negotiations took awhile but that's the norm in the biz. Cody in Finance was amazing too. He went over things very thoroughly and patient when I had him go over things repeatedly. This experience was much better from when I purchased my previous vehicle from another dealership! The guys were great and we are loving our SUV's. We got the call about our registration paperwork being ready in less than a week- and we have already registered them online. SO fast!! The lady at the cashier desk was so pleasant and helped us out with information on Blue Link when we picked up the registration paperwork ( I did not catch her name). More

Terrible customer service ! Went in for a gift card and because I didnt buy they have ignored me, lied and said I redeemed it but want to still call me to trade in my car. Nobo ! Went in for a gift card and because I didnt buy they have ignored me, lied and said I redeemed it but want to still call me to trade in my car. Nobody, no manager, no one has rectified it. Every manage has ignored the voicemails and emails. They are all a********s! Everybody lies and then pass you off More

aMAYzing service! From the time of scheduling to pickup of the vehicle, it was awesome! Ray is the go to person! My battery was drained and was able to get the vehicl From the time of scheduling to pickup of the vehicle, it was awesome! Ray is the go to person! My battery was drained and was able to get the vehicle checked out the next day! It was covered under warranty and replaced so quickly! I won't go anywhere else and I tell my neighbors! More

Sam is GREAT! Thank you, Sam! He was very helpful and down to earth! He really worked with us and we truly appreciate it! Ask for Sam when you go in! He really list Thank you, Sam! He was very helpful and down to earth! He really worked with us and we truly appreciate it! Ask for Sam when you go in! He really listens and cares about what you are looking for in a car! More

your valued till you leave with your car on March 8, 2018 I purchased a 2018 Hyundai Kona for my husband. there was damage to the tint on both the drivers front and passenger front windows. w on March 8, 2018 I purchased a 2018 Hyundai Kona for my husband. there was damage to the tint on both the drivers front and passenger front windows. we were told to not worry as they would have their tint guy fix it. my husband brought the car back a few days later on his day off. after 3 hours for 2 windows the tint guy Jose brings out the car, as my husband is looking it over he finds major bubbling on the passenger window and a bubble on the drivers side with a HAIR in it. yes I said a hair. when my husband pointed it out Jose said" wow you have good eyes, well bring it back and we will redo it" I dont understand why he didn't just take it back in and fix it then when it would have been easier as the window was not cured. Also to be very honest we never should have seen the car that way. if Jose cared about his work he would have inspected it before bringing it out, he would have seen the issues and informed us he was redoing it right then, but the truth is he was hoping to get away with the shody work. So to be honest we were both up set that my husband had to waste his one day off for nothing and we had to look at this guys DNA floating in our window. I went back to the dealership a few days later and spoke to the GM Alex who showed me right then he didn't care with his "whatever, not my problem" attitude. I explained to him that because the car came with tint, it should not be my problem there was damage and I should not have to keep bringing my car back in hoping this guy will eventually get it right . I said that the Hair was a deal breaker and I took the car to be looked at by another very reputable tint company who explained the work was shody and they would have to scrape off his work and reapply the tint it would cost me 250.00. Now I also explained to Alex that if the car didn't come with tint I wouldn't be having this discussion, and I asked for a rebate to cover the cost of a professional job. Alex said" if I want to go elsewhere that is my choice, and they wont pay for it, if I don't want to come out of pocket then I would have to bring it back again until they could get it done right. he then shooed me away to the service director telling me he is only the GM of the sales so he cant help. as my mother would say " pass the bread, here comes the baloney" The service manager was also in my opinion disingenuous, he acted like he was shocked to learn of the problems with his tint guy even though there are many complaints on several sites about this problem. He brought the tint guy in and he admitted there was a hair left in the tint along with bubbles. so the service manager Teri promised me he would personally over see the next appointment, I knew things would not be better if I brought the car back so I didn't. We took it to precision tint and in and hour they had the windows cleaned and redone. not a bubble, and no facial hairs!! amazing what you get when your paying for it. and see that was the excuse, ABC was adamant to tell me this guy was a third party contractor. which means he was not getting paid as he would if this was a new tint job and that is why he didn't care. I paid 24k for a car and got to shell out another 250.00 for tint that they should have been responsible for and they don't care. even their response to my yelp reviews shows this. funny their "customer service" rep made it a point to let me know their rating on this site was perfect. yet the site he was responding to my review on showed them at a 2.5 Oh one more thing, it would seem ABC forgot to inform me that the other windows in my car are in fact not tinted, they are stained glass which now raised my glass coverage. I am just a bit upset to have to have a third party look at my car and inform me of this, yet ABC forgot. so here is my advice if you want to buy from here remember a few things: 1. go in and keep your defenses up. 2. stand firm on what you want. 3. read all the fine print 4. if there are issues of any kind don't take delivery till it is right learn from me 5. DONT USE THE SERVICE DEPT OR TINT SERVICE HERE PERIOD. A separate note about the service dept. I brought my other Hyundai here before reading the reviews (my mistake) for a few recall issues. right away the attendant tries to upsell me oil change packages I don't need and then tells me I should have my breaks checked as they are "squeaking" my breaks are fine I had a real mechanic check and guess what? no squeak. they were trying to get me to pay for services I didn't need. the service department here is a major problem. again don't bring your car here. More

TERRIBLE This place is horrible. Do not buy a car here. Their salesmen are full of it. Their managers are useless. Service men? What a joke. DO NOT BUY A CAR H This place is horrible. Do not buy a car here. Their salesmen are full of it. Their managers are useless. Service men? What a joke. DO NOT BUY A CAR HERE. They don’t care about your satisfaction with the cars whatsoever. More

Amazing experience Jonathon was awesome! He never pressured me to buy a car we just sat and chatted for awhile about my options. This is my 3rd car from ABC and all my e Jonathon was awesome! He never pressured me to buy a car we just sat and chatted for awhile about my options. This is my 3rd car from ABC and all my experiences have been fantastic. I ended up with a 2018 elantra and Jon was informative and thoughtful through the whole time. My wife had got her wisdom teeth pulled and was in pain and they were very understanding of this and got me in and out in a very timely manner. I would recommend him to anyone looking for a no pressure down to earth salesmen. After I signed my papers and left I received a call to return the next day. From Trent As they had found me a much better interest rate. That helped them out in no way but helped me out tremendously. Keep in mind I already signed so they did not have to that. That is going above and beyond for the customer and in doing so created a customer for life. More

Great Sam was great, helpful and never gave up on helping me get into my brand new car. He was very knowledgeable about the car and answered every question Sam was great, helpful and never gave up on helping me get into my brand new car. He was very knowledgeable about the car and answered every question we threw at him.I will definitely be buying another car here in the future. More

Dream car got I prolonged my visit but they stuck with me and when i came in it was great service it was fast and got the car i really want and love I prolonged my visit but they stuck with me and when i came in it was great service it was fast and got the car i really want and love More