ABC Hyundai Lithia Motors

Avoid ABC Hyundai dealership! 1. KYLE Debray, was the salesperson at ABC Hyundai. 2. There was no car provided for the scheduled test drive. 3. ABC Hyundai will add $3,000 s 1. KYLE Debray, was the salesperson at ABC Hyundai. 2. There was no car provided for the scheduled test drive. 3. ABC Hyundai will add $3,000 surcharge above the listed price to all incoming Hyundai Venues. 4. As a senior citizen, I felt I was mislead and disrespected as a customer. On Monday, January 17th, we reached out to ABC Hyundai as they had a Venue SEL in stock. We arranged an appointment to test drive the Venue SEL, at 6PM Monday 17th. We went to the dealership to test drive a car. Kyle took a copy of my friends driver's license, so KYLE may keep a copy for the test drive. When Kyle returned we learned that there is no car to test drive. I was not pleased to hear this , as the test drive was the reason for our visit. There was no Miscommunication, they misled us. KYLE tells us that any future car coming onto the dealership lot in February will have a $3,000 surcharge added to the cost of the vehicle. He asked me if I would mind paying the extra $3,000 I told KYLE, this new charge was a surprise to me, there was no surcharge mentioned on their website or in the pricing information sent to us? I told KYLE that I had spoken to other Hyundai dealers and no one raised the $3,000 surcharge. Kyle responded that ABC Hyundai will add a $3,000 surcharge to all the cars that are "in transit". I told KYLE I was not interested in paying $3,000 surcharge on any car. We left ABC Hyundai dealership. I felt mislead by that there was no car to test drive, ....then surprised by the $3,000 surcharge. I would not recommend this dealership to anyone. More

Recently purchased @ ABC Hyundai. Our salesperson (Damir) was fabulous. No high pressure sales technique used. No gimmicks. Usually you spend an unbearable amount of hours having to Our salesperson (Damir) was fabulous. No high pressure sales technique used. No gimmicks. Usually you spend an unbearable amount of hours having to buy a car. No at ABC Hyundai. Damir knew we were there to buy. No haggling. Then when he presented our deal, everyone listened to what we wanted. Agreed to the deal, signed paperwork and on our way. It's been 2weeks. We stopped by to ask questions about how some of the features worked. We were again greeted promptly and friendly. Damir recognized us and immediately came up us and took care of all our questions. We truly feel a part of the ABC Hyundai Family. Thank you to everyone. More

7 month review Tyler Davis from ABC Hyundai is awesome even called me after 6 months to make sure everything was going good. I live in New Mexico they definitely have a lifetime customer in me. Everybody even called me after 6 months to make sure everything was going good. I live in New Mexico they definitely have a lifetime customer in me. Everybody at the dealership made everything so easy from the cashier to the supervisor. Thank you all so much! More

It’s all about trust. Derrick is great, and makes me feel confident that the job will be done well. Derrick is great, and makes me feel confident that the job will be done well. More

Excellent service, great customer service friendly and caring always greets you with a smile and willingness to attend to your car. caring always greets you with a smile and willingness to attend to your car. More

They communicated promptly and gave all the information I asked for. They were very helpful. asked for. They were very helpful. More

Negotiating the deal was fine. Dealing with my sales man not so great. Desert protection program-definitely not worth it. The back window has some kind of white film between the tint and the window. My co-s not so great. Desert protection program-definitely not worth it. The back window has some kind of white film between the tint and the window. My co-signer is the owner, not me. Had problems with blu link and finance because I wasn't on the paperwork. I had to email paperwork to both departments. Blu-link is fixed, account isn't. Still showing cosigner and payment book-letter being sent to cosigner. My stickers for my plates were sent to the cosigner address and still hasn't arrived. DMV stated to me mailing and ohysical address should have been the same because vehicle is housed where I live, tell that to the dealership. The mailing address is fixed now because it was corrected and I have my stickers for November. I had referrals but I told both parties to go somewhere else to purchase there hyundai vehicles. I referred them to henderson hyundai. Both parties had a great experience and their salesmen went over the vehicles features and blu-link. More

I purchased a brand new 2020 Elantra value edition in April 2021 from ABC Hyundai and the free oil change program the boast of is a bait and switch lie. my first two service appointments were free and t April 2021 from ABC Hyundai and the free oil change program the boast of is a bait and switch lie. my first two service appointments were free and then I was told I would be charged for my next service and every other one and at every 3500 miles because of Nevada's extreme heat conditions. Those extreme heat conditions only exist during four out of twelve months leaving eight months of milder weather which should be considered.because 7000 mile service intervals are recommended normal driving conditions. None of this was mentioned verbally or in writing while Lidia in the finance department prepared my financial contract for me to sign. So my next and 3rd 3500 mile service appointment comes around and the service department explained why I was being charged this time and with the xxxxxxxx explanation I went to the finance manager whose name is Lidia who didn't even remember me and she said I'm pretty sure I told you this. Believe me she did not nor was it stated in my financial contract. Also the service department is a third party contractor that isn't interested in customer service. Their only interest is to make as much money as possible for ABC Hyundai.They claim that customer service is a priority for new Hyundai owners but all of that warm fuzzy xxxxxxxx ends after you signed your contract and the couple of days they allow you to change your mind have past..They don't bother to tell you about the extreme heat exception until you are at your second 3500 mile scheduled complimentary service interval that you will be paying for the third and next scheduled service and then every other 3500 miles after that..Your first 7000 miles are free.and then they pull the extreme heat bull crap saying service by a Hyundai service technician is recommended every 3500 miles for as long as you own your car in Nevada for the highest resale value of your car. There is also a little display screen that reminds you to schedule maintenance service when nearing every 3500 mile interval.I work as a Lyft driver and have driven rented Hyundai Elantras through the express drive program from Hertz for several years here in Las Vegas and they have their rental fleet serviced every 7000 miles at Pep Boys without incident. My experience with the hertz Hyundai rentals were the reason why I chose to buy my own Hyundai Elantra.. The car is great and I love it. My disappointment is with ABC Hyundai and their bull crap Believe me their greatest interest is in your wallet and staying in your wallet as long as you own your car. More