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ABC Hyundai Lithia Motors

Las Vegas, NV

3.5
1,047 Reviews

6825 Redwood St

Las Vegas, NV

89118

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Showing 1,047 reviews

September 07, 2021

I purchased a brand new 2020 Elantra value edition in April 2021 from ABC Hyundai and the free oil change program the boast of is a bait and switch lie. my first two service appointments were free and t More

by erichblitzer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lidia head of finance department.
Sep 07, 2021 -

erichblitzer responded

ABC Hyundai Lithia Motors Sep 7, 2021 erichblitzer "I purchased a brand new 2020 Elantra value edition in..." I purchased a brand new 2020 Elantra value edition in April 2021 from ABC Hyundai and the free oil change program the boast of is a bait and switch lie. my first two service appointments were free and then I was told I would be charged for my next service and every other one and at every 3500 miles because of Nevada's extreme heat conditions. Those extreme heat conditions only exist during four out of twelve months leaving eight months of milder weather which should be considered.because 7000 mile service intervals are recommended normal driving conditions. None of this was mentioned verbally or in writing while Lidia in the finance department prepared my financial contract for me to sign. So my next and 3rd 3500 mile service appointment comes around and the service department explained why I was being charged this time and with the bull crap explanation I went to the finance manager whose name is Lidia who didn't even remember me and she said I'm pretty sure I told you this. Believe me she did not nor was it stated in my financial contract. Also the service department is a third party contractor that isn't interested in customer service. Their only interest is to make as much money as possible for ABC Hyundai.They claim that customer service is a priority for new Hyundai owners but all of that warm fuzzy bull crap ends after you signed your contract and the couple of days they allow you to change your mind have past..They don't bother to tell you about the extreme heat exception until you are at your second 3500 mile scheduled complimentary service interval that you will be paying for the third and next scheduled service and then every other 3500 miles after that..Your first 7000 miles are free.and then they pull the extreme heat bull crap saying service by a Hyundai service technician is recommended every 3500 miles for as long as you own your car in Nevada for the highest resale value of your car. There is also a little display screen that reminds you to schedule maintenance service when nearing every 3500 mile interval.I work as a Lyft driver and have driven several rented Hyundai Elantras through the express drive program from Hertz for several years here in Las Vegas and they have their rental fleet serviced every 7000 miles at Pep Boys without incident. My experience with the hertz Hyundai rentals were the reason why I chose to buy my own Hyundai Elantra.. The car is great and I love it. My issue is with ABC Hyundai and their bull crap Believe me their greatest interest is in your wallet and staying in your wallet as long as you own your car. Send Response Other Employees Worked With: Lidia head of finance department. Reason for Visit Service Customer Service Quality of Work Friendliness Pricing Overall Experience Recommended No Delete Review Edit Review

August 03, 2021

We had a sales man named Tyler is was horrible gave us run arounds very disrespectful didn’t help us at all rude!! He shouldn’t work there!! More

by Mouse.dd
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler
Aug 03, 2021 -

Mouse.dd responded

My daughter wanted one of your cars 2018 Hyundai Sonata the car had a broken front window and a plastic item of bottom of the car that needed to get fixed. Tyler was pushing us to sign the contract before you guys fix it. Tyler kept on pushing and pushing and we said no! Car has to be ready with nothing broken. We told Tyler we can put money down 500.00 to hold the car until it got fixed. Then we were discussing the money the car was priced at 17,800 with tax it was at 20,000 out the door we didn’t like that price so he said out there door 18,000 so we’re like great sounds good when the car is fixed and ready we can sign. So we went on august 3, 2021 and Tyler said oh it’s 20,000 out the door if that was the case we wouldn’t put money done to hold the car! He was giving us a hard time and he didn’t care about how we felt on the higher price. He just wanted us to sign the contract and he doesn’t care about his customers! So we said no and didn’t get the car it’s was 4 days the car was on hold why did he change the price?? Makes no sense to me! Very rude we walked out and got our hold deposit back. Lots people say ABC HYUNDAI SUCKS BUT NOW I KNOW FOR SURE THEY DO!! No respect for there customers!

July 28, 2021

Great customer service! They didn't have the car in stock, but kept my contact info and contacted me within days when they found one. More

by Beckyarcher
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justen Beers
Jul 29, 2021 -

ABC Hyundai Lithia Motors responded

Hi Becky, thank you for this positive review! We are pleased to know our team was able to find the vehicle you wanted and get in contact with you! If there is anything further we can do please don't hesitate to reach out.

July 17, 2021

My salesperson, BRICE BENSIMON, was terrific from the start. Professional and interested in my car buying requirements. Brice did not make me feel pressured and I appreciated the insight and knowledge he More

by Ocala Bound
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brice Bensimon
Jul 19, 2021 -

ABC Hyundai Lithia Motors responded

Hello, we are pleased to know our team member, Brice, provided you with a terrific experience here at ABC Hyundai! We strive to provide our customers with a professional and pressure-free visit and are thrilled to know Brice did just that! We hope you are enjoying your new vehicle and look forward to having you back for any future needs.

May 28, 2021

This dealership is the absolute worst. After not being able to get through to them all week because their phone system was not working, I finally got through today to schedule an appointment for this week More

by johntinvegas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NORO KHUBLARYAN, Christopher Mays, Chad Jordan, Derek Smerke, Jeff Ferkin
March 01, 2021

Our sales person (Gabby Navarro) gave us great customer service. Took her time and listened to all we needed. Now my parents are enjoying their new car. Over all had a excellent experience at ABC Hyundai. More

by Roy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby Navarro
Mar 02, 2021 -

ABC Hyundai Lithia Motors responded

Thank you for your review about ABC! We strive to exceed your expectations and we are thrilled you did reflect that in your comments. We appreciate your input and patronage.

February 27, 2021

Shane Is was very friendly and helpful. He made the experience so easy. Thank you thank you a million thanks to Shane he is awesome. More

by CW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane
Mar 02, 2021 -

ABC Hyundai Lithia Motors responded

We strive to pride superior customer service and we are happy to receive your 5 star review.

February 27, 2021

I worked with Everado Williams he was very professional and knowledgeable it was a very pleasant experience working with him I'll give if a 10/10 any day. More

by kemar97
Recommend Dealer
Yes
Employees Worked With
Everado Williams
Mar 02, 2021 -

ABC Hyundai Lithia Motors responded

We're glad to hear we delivered such a great experience and appreciate the kind words. If there's anything further we can do for you, we are happy to help!

January 10, 2021

Loved working with Sales agent Gabby Navarro and her manager. Helpful and knowledgeable but no pressure. Our 5th Hyundai and very happy with the quality and warranties. Would recommend! More

by Saj0711
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gabby Navarro, Sales, Cody Grobstein
Jan 14, 2021 -

ABC Hyundai Lithia Motors responded

Welcome to the ABC Hyundai family. We appreciate referrals, they are an important part of our business, as are loyal customers like you.

December 29, 2020

This has by far been the worst experience I have ever had at any business. I have back and forth now 10 times trying to get a warranty replacement. They have now had my car 6 weeks in the shop to replace a f More

by Dannyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NORO KHUBLARYAN, Christopher Mays, Chad Jordan, Derek Smerke, Jeff Ferkin