ABC Hyundai Lithia Motors

Worst customer service Update 9/22/18 - Eddy called me after everything and stated that I had no right to post a review and then proceed to say that he was not going to let Update 9/22/18 - Eddy called me after everything and stated that I had no right to post a review and then proceed to say that he was not going to let this go. I had to call manager because he has all my personal information and I felt threatened by the way he was. I would never suggest working with eddy at all because if the way he acted. Dont not go there at all if your referring or if you expect them to care about customer service. I helped someone to get a car and your suppose to get $500 and I only got $200 then I tried to get a hold of the manager which took almost 2 weeks to do. I had to finally call over and over until I got his direct number. Which of course he did nothing to rectify the situation. Also never deal with the salesman Eddy, he acted all nice to get his car sales but when I went back to him through text and phone calls about the referral he was rude and told me that our business is done and never text me again. I'm in a customer service environment and the way he was is and always be unacceptable. I am sorry this is the worst bunch of people there. Supposedly my message never got to the manager until I called him personally but I have text messages from eddy stating he told his manager (guess what it was lies). If you ever need help getting a car message me some how and trust me I will get you to a dealership that actually cares and will take care of you even after you purchase your car. ABC HYUNDAI WILL NEVER RECEIVE MY BUSINESS OR MY REFERRALS EVER AGAIN. THEY MISSED OUT ON 5 UPCOMING REFERRALS AND ALL FUTURE REFERRALS. BEST CUSTOMER SERVICE IS NOTHING BUT LIES WITH THEM. More

Poor Customer Service I purchased a Genesis a year ago and my sales agent is no longer there. But I referred a friend to the dealership and when I called more than 5 times I purchased a Genesis a year ago and my sales agent is no longer there. But I referred a friend to the dealership and when I called more than 5 times to follow up on my referral fee, I received the run-around from the sales agent, Jonathan and Finance agent, Robert, who kept saying they would call my bank, but didn't. Then when I finally spoke to the sales manager, the agent lied and said my friend never mentioned my name to the list, which was a lie, Bec she called me from the dealership before purchasing and said she was talking to Jonathan about me and he remembered who I was. From one of my service calls. Lying agent and poor customer service!!! More

So very sorry I bought my car here one problem after another So this is my second review because I have yet another problem with this dealership and it is much worse then a bad tint job. When my husband and I So this is my second review because I have yet another problem with this dealership and it is much worse then a bad tint job. When my husband and I bought our 2018 kona in March of 2018 we traded in our old 2002 toyota Corolla. We did get a decent trade value for it. We signed over the title and completed the paperwork with Trent the finance representative. Fast forward 5 months and a few issues with this dealership, on July 30th 2018 my husband received a letter from the las vegas parking authority stating he owed ticktes on the 2002 Corolla for no registration or plates. It had been ticketed downtown las vegas. The next day we called the parking authority and found out the car in fact had SEVERAL tickets the first being issued June 13th of 2018 for no plates no registration amd because he was the titled owner he was responsible. Now for the best part if the tickets remained unpaid they could have suspended his license! We explained that we traded in the car in March, and they told us we would have to come down and show a bill of sale or a waiver of liability. Now after going through our paperwork from the dealership we realized those documents were never given to us. And we remembered that the night we bought the kona they had just installed a new computer system and a lot of the documents couldnt be printed out and Trent was supposed to email copies and never did. So I tried to call the dealership when they first opened but was told by the receptionist that and I quote " well most of the people here dont answer the phone when they first get here because they like to settle in for the first 30 minutes" really? So after the already horrendous experience i have been through with the dealership in the past I was not going to leave a message I know would never be returned so I got in my car a went down there. Mind you I had just worked a graveyard shift and was exhausted and irritated that we had to deal with another situation this dealership caused. When I arrived the first person who approached me was not very pleasant. I explained to him I needed to speak with someone who handled titles and showed him the letter from the city, i explained the issue and told him I needed copies of the bill of sale and the waiver of liability. He told me my sales contract should be enough proof and I didnt need anything else. I then told him that parking authority was very specific on what they needed and the sales contract was not enough. He then smirked and rolled his eyes at me.... I was already upset that we had to deal with this crap, and he had the balls to roll his eyes. Well my anger level hit an all time high. I now snapped at him and asked him what he was smirking about? He then said I should calm down because this is no big deal. Really? No big deal. There is several hundred dollars in tickets against my husband for a car we no longer own that we gave to them and my husbands license could be suspended because they NEVER turned in the title, but it is no big deal. Now I am Irate. Finally the finance manager Cody comes over and I tell him what is going on, I get no apologies, no offer to fix anything, i just get attitude. Now the GM comes over I explained the situation to him, I then ask him what happened to the title to the Corolla, to which he refused to tell me. I then tell him I spoke to the DMV and they said you were supposed to turn in the title within 30 days of selling the car! He said yes that was correct. So I asked him again, if you sold the car what happened to the title? He wouldnt answer. By now I am fuming, because I am getting nothing but the run around and they could care less the city was coming after us for their screw up. He tells me I need to calm down, I will calm down when you get me the paperwork I need to fix this and tell me what happened to the car title. So he pulls out his phone and makes a call. He is now talking to someone saying "so great we can get her the paperwork? Ok I will have her call you" He hangs up the phone and tells me to call this person and writes down a number. I then ask him why do I have to call of you were just on the phone and could have had the person just email them to me? He snapped at me and said "because this is your problem not mine" I now lose it. I began to scream and say how is this my problem? You broke the law, didnt turn the title and now we are on the hook for tickets because of your shady dealership! He slams the number down at me and tells me to get out of his dealership. I stood up and told him to go where to go for himself, and I promised him i was filling charges with the DMV, the BBB, and Hyundai corporation so everyone will know how shady the dealership is. I left. So I called the number he gave me and spoke to a woman named alexia. She even said he could have just given her my email address, and I didnt need to call.(guess the GM just didnt want to deal with anything) So she promised to get the documents to me ASAP. A few hours later when I hadn't received anything I called her back to which she said that Cody the finance manager was supposed to email them to me. So that moron could have emailed them to me from the start and avoided all this and didnt. nice right? So when I said I still havent received anything she forwarded his email to me with the attached documents. The next day my husband and I had to take off work to go to the parking authority and show we no longer owned that Corolla. So I can thank ABC Hyundai for plenty of stress, aggravation, and missed time from work. And just so it is clear I have filed complaints with the DMV, the BBB, the dept of consumer affairs, Hyundai corporation and one against their security bond. This place is down right despicable and I hope they are held accountable for their actions. It is sad that I have to go to these lengths but they truly dont care and think they can do whatever and treat people however they see fit. We paid over 25k for a car and while we were signing the paperwork we were so important to them and they couldnt be nicer, but the second we drove off customer service was gone. Not once with all the issues did we get an apology, or an offer to fix things. They made it about me and how I had an attitude. Well didnt they realize they were the cause of my attitude? So I hope that people read my multiple reviews and think twice about buying a car here. Because it is important when your buying a car to not only have confidence in the car but you should be able to trust the dealership will do what they are supposed to do and treat you with some respect and ABC has failed at all of the above. More

Bad customer service They DO NOT follow thru with what a salesman promises unless it is in writing. Make sure you ALWAYS receive everything in writing. I have been dea They DO NOT follow thru with what a salesman promises unless it is in writing. Make sure you ALWAYS receive everything in writing. I have been dealing with them for 6 months trying to get resolution to no avail. If I want what was promised I have to BUY!!! More