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ALM CDJR Macon

Macon, GA

4.3
447 Reviews
The team at ALM CDJR Macon would like to welcome you to our dealership in Macon, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chrysler, Dodge, Jeep, Ram vehicles, or get a great deal on a reliable pre-owned model.
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3068 Riverside Dr

Macon, GA

31210

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Showing 447 reviews

February 11, 2021

Great! Love the service! They were, nice, friendly and helpful professional. I had even a very comfortable place to wait. I’m glad I know I can count on them. More

by cmengolini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
Feb 12, 2021 -

ALM CDJR Macon responded

Thank you for taking the time to mention Ricardo and Richard. We look forward to taking care of any of your auto needs in the future.

February 02, 2021

Sharla is amazing! In the past 4 months I have purchased a 2021 Gladiator, 2021 Jeep Compass and a 2021 Pacifica from her! Traded in 2 lease cars and 1 non leased car, she is smooth, honest, hard worker, More

by Sbales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharla Kuhn
Feb 02, 2021 -

ALM CDJR Macon responded

Hi there, thanks for the five-star review with Sharla! We're glad to hear you're experience was five-stars. We truly appreciate your business and support. We hope you consider us again.

January 02, 2021

I came to the dodg dealership because it makes sense to bring my 1500 ram there where I felt would be the best place for the repairs it needed. I was right my service advisor kept me informed while the rep More

by C Holland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Heitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2021 -

ALM CDJR Macon responded

We are very happy to learn our team was able to accommodate communication with you about what was going on with your RAM 1500. Thank you for your feedback for Five Star Chrysler Dodge Jeep Ram of Macon!

January 02, 2021

AWESOME TIME FRAME I GOT MY TRUCK BACK SOONER THAN EXPECTED THANKS FOR FIXING MY TRUCK IN A TIMELY MANNER I REALLY APPRECIATE IT AND TO THE STAFF HAPPY NEW YEAR More

by eddieriddle1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Heitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
Jan 03, 2021 -

ALM CDJR Macon responded

Thank you for the great review, Eddie! We're happy to see your truck was serviced so promptly and exceeded your expectations. If Five Star Chrysler Jeep Dodge Ram Macon can be of future service, please be sure to let us know.

November 03, 2020

Horrible service. 3 month old truck goes in with CEL and say it’s not covered under warranty? Will not be returning to this dealer. More

by Jeff Glover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Heitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

ALM CDJR Macon responded

Jeff, I would like to extend my personal regrets regarding any customer service that did not meet your expectations and would appreciate the chance to speak with you and get more feedback. Please email me at phoye@fivestaronline.net with your preferred contact information. I look forward to speaking with you. Thank you, Patrick Hoye General Manager phoye@fivestaronline.net

Nov 07, 2020 -

Jeff Glover responded

You have my contact info from when I was in your dealership. Your service department specifically said the GM refused warranty. Your dealership sent me a Five Star survey and I never heard a word back. How do you intend on making this better when I sent a survey back and it was ignored? I bought a 14’ 2500 new from your dealership and the same experience on that truck. We take my wife’s Navigator to the Lincoln dealer and it’s a night and day experience. Are you acknowledging because this is a public review?! As a business owner I can’t imagine giving my customers this same service. ***Update since. I took the truck to another dealer and the CEL is out. It was a service bulletin update and that dealer couldn’t believe what I was told at Five Star. You wanted me to pay you $450?!?!

September 09, 2020

Very good communication from dealership and they kept me abreast of repairs. Worked well with our Wheels program to get approvals that were necessary. Thanks More

by Ricky.niblett
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Heitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2020

We called and talked with Matt and he put us in touch with Mr. Rico Wilson. Mr. Wilson took us around and showed us the Dodger Chargers because that’s what we were looking for on Saturday. Five Star had More

by Firstladysmith111
Recommend Dealer
Yes
Employees Worked With
Rico Wilson
September 08, 2020

Friendly, cordial work environment. The dealership is Friendly, cordial work environment. The dealership is neat and clean. Easy to find area locations. No extra miles placed on my vehicle, and nothin More

by muddog5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ser-adviser; Richard Castleman 5 STAR
September 08, 2020

Victoria was so helpful. She took the time to listen to exactly what I was looking for and found it for me. Never pushy. Great experience overall! More

by Michael James
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria
September 07, 2020

My service consultant was excellent even though it took almost 3 hours for a routine oil change. He kept me updated during the entire process. Thanks soo much....My driver side window was let down and it More

by Jrgipp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Bohannon
Sep 07, 2020 -

ALM CDJR Macon responded

Thank you for the feedback! We are happy to know that overall you had a good service experience with us and we will make sure to share all your feedback with management!

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