ALM CDJR Perry

horrible customer service Chronicles of the worst Jeep buying experience ever! The dealership who put the wrong vin number on there paperwork and had me come up here and fill o Chronicles of the worst Jeep buying experience ever! The dealership who put the wrong vin number on there paperwork and had me come up here and fill out more people work did not cancel the tag for the old vin and did not apply for a new one. I get something from the state about the old vin and HAD TO GO TO THE DEALERSHIP AGAIN to get this fixed. Had to miss work because I was riding Around on a tag that was not attached to the vin of my car. When I asked for some kind of compensation since it has been such a xxxx show the gm then blamed me for the fact THEY MESSED UP THE VIN and I quote said “you knew what you were doing” 🤔. THE ABSOLUTE WORSE PLACE TO BUY A CAR AT! More

Adrian Johnson I experienced great customer service on 4/5/19..From Adrian Johnson...told him what I wanted,and drove home happy with my new car?????? I experienced great customer service on 4/5/19..From Adrian Johnson...told him what I wanted,and drove home happy with my new car?????? More

WONDERFUL experience Chris Parker is awesome , he is friendly, knows his stuff and had us In and out quickly, anyone that goes needs to see Chris Parker Chris Parker is awesome , he is friendly, knows his stuff and had us In and out quickly, anyone that goes needs to see Chris Parker More

Great service department Service department team very knowledgeable, helpful and friendly. Wait wasn't too long but even during the wait the service department advisor checked Service department team very knowledgeable, helpful and friendly. Wait wasn't too long but even during the wait the service department advisor checked in with me and let me know what was going on with my vehicle at that time. More

Got treated like a criminal instead of customer. I give this rating because I bought a 2018 Jeep Renegade Nov17 took to get services on Nov 28 today is Dec 15 still don't have my vehicle back. They w I give this rating because I bought a 2018 Jeep Renegade Nov17 took to get services on Nov 28 today is Dec 15 still don't have my vehicle back. They won't help me because the replacement vehicle window got crack by a rock on Dec 5. So on Dec 6 Julia called the police said I stole the car and had it towed from my house. Because I listen to Melony at Precision Collision where she told me to take the truck for repairs. Melony told me to wait on my insurance company Geico then bring the vehicle to get repaired. Melony also told Julia she told me that and she still called the police and towed the vehicle. Did a windshield claim and my agent been calling but they won't give her a total for the repairs because the windshield is on a back order and they don't know the total but they still want give me my car back which is brand new under warranty. If Mr Jeff Smith can please contact me I need my car or out this contract preferably out the contract. More

Service on KiA Forte I had my car service for problems with my lights thought there was an electrical problem but it was my lights instead.Great Service Performan I had my car service for problems with my lights thought there was an electrical problem but it was my lights instead.Great Service Performance Okay More

Management I went Saturday evening to look at a jeep they had. I young salesman is who helped me. He knew nothing about the car.... I asked how long the car had I went Saturday evening to look at a jeep they had. I young salesman is who helped me. He knew nothing about the car.... I asked how long the car had been on the lot, he didn't know. I asked if it was a one owner vehicle, he didn't know. I asked what the dealership fee was, he didn't know. They closed at 8 and it was about 755 when we went inside to talk numbers. The finance guy came over the intercom and said "I'd like to leave sometime soon guys." How rude can you be. I had just had my credit ran at other dealership and went to robins credit union so I knew my score and wanted them to run a "scenario" based on that credit. I also wouldn't be paying GA sales tax (which is 7%) on the vehicle because the vehicle would be registered in NC (which is 3%). They never once tried to figure numbers for me or show me anything on paper. They wanted me out the door, and sure enough I did. I was soooooo disappointed in the service I received on Saturday. I've always heard "never buy from 5 star" but I'm saying I will never buy Jeff Smith. More

Service The Service Advisor are knowledgeable and informative about what services are needed and why. They keep you informed on the status and cost of your re The Service Advisor are knowledgeable and informative about what services are needed and why. They keep you informed on the status and cost of your repairs or need a service. More

2018 Ram 3500 Flatbed Purchase After looking all over for the truck I needed, Jeff Smith had it in stock and had the best price. Kevin Griffith and Dwight Kenney were great to work After looking all over for the truck I needed, Jeff Smith had it in stock and had the best price. Kevin Griffith and Dwight Kenney were great to work with. Even Mr. Smith came over to tell me thank you. What a great bunch of folks!!! More

2019 Ram Laramie purchase Was working with a competitor. I was about ready to close the deal, but, had told Jared I would give JS a chance. I called him. Jared stated even thou Was working with a competitor. I was about ready to close the deal, but, had told Jared I would give JS a chance. I called him. Jared stated even though his MSRP was higher on a similar model, JS would beat the price, but, it was important to him that I also liked the truck, because the price doesn’t mean as much if you’re not happy with what you’re buying. He made a good point, so, I decided to drive down and take a test drive. Jared was not available, but, had prearranged for Dwight to help me. I really liked the truck. The only competitive price I provided was MSRP. JS did in fact and without hesitation beat the competition. More