ALM Ford Marietta

I own a small business and called into Autonation Ford of Marietta to see if one of our fleet vehicles was covered under an extended warrantee provided by Ford. There was conflicting information online so I Marietta to see if one of our fleet vehicles was covered under an extended warrantee provided by Ford. There was conflicting information online so I relied on the dealer to give me the facts. I was told that our vehicle would be covered for a transmission repair and to bring it in. We did only to find out later from their service department that we were given incorrect information by their own employee and that it as not covered and there was nothing they could or would do. I escalated the call to the GM Jerry Metcalf who was not concerned about standing by what his employee said nor trying to find a reasonable solution of any kind. I’ve worked inside the automotive industry for almost 20 years and have enjoyed many great relationships with local GMs I the past. Jerry’s lack of concern for my situation and poor attitude came as a shock. General Managers are supposed to lead by example and reflect their companies core values in how they conduct themselves. Jerry fell well short of the mark and had nothing to offer me except telling me he did not owe me a thing and I can come pick my car up. If this is how leadership handles themselves I can expect that this flows down to the team and cannot do business with so little regard for their customers. Unfortunately, this also reflects poorly on Ford as a brand. More

Muhammad Raees-Salesperson I arrived at your dealership Muhammad Raees-Salesperson I arrived at your dealership at 8:55 this morning for my my 9am appointment that I had scheduled and you had confirmed Muhammad Raees-Salesperson I arrived at your dealership at 8:55 this morning for my my 9am appointment that I had scheduled and you had confirmed 3 times this week.. Absolutely no one was in the showroom-not even a receptionist-but that’s ok as my appointment with you was at 9 am. At 9:02 the receptionist walked to her desk. I stood there for about 3 minutes waiting for her to get settled. She did not acknowledge me so I walked up to her and asked for you. She told me you were not scheduled to come in until noon. She asked for my name and said I wasn’t in “the schedule.” I then asked what was I to do? She said I’ll call for a “sales manager.” A couple minutes later a guy showed up ad asked what I was there for. I said to test drive and see the Mustang Mache E. He looked a little puzzled and said ok, I’ll be back in a few minutes, Ten minutes later no one showed up and I went back to the receptionist. She didn’t have any information and suggested I take a seat in the waiting room. Another 5 minutes goes by, with no follow up from the “sales manager” or the receptionist. I left and went to my car. Then a nice salesperson, also named Muhammad, came out to apologize and asked what I was there for. When I told him that we were there to see and test drive the Mustang Mache E, he said that the only Mache E. that was available was sold, but we could look at it but of course not drive. In summation, you failed by not showing up as scheduled and not advising me that a Mache E was not available for a test drive; the receptionist failed by not being helpful, the “ sales manager” failed by disappearing. The only bright spot was the other salesman, also named Muhammed, who did the best that he could do to try to help a terrible experience. More

James Taylor was helpful when we bought our new 2021 Ford Edge at his dealership. Nice and gentleman who took his time to attend to us. Edge at his dealership. Nice and gentleman who took his time to attend to us. More

I appreciate James Taylor's exceptional customer service. His attention to detail and communication was led with the utmost integrity and competence to assure I received exactly what I wanted in a vehicle. His attention to detail and communication was led with the utmost integrity and competence to assure I received exactly what I wanted in a vehicle. More

James Taylor was definitely the best took his time and got me into my dream car thank you much for doing what you did you were great got me into my dream car thank you much for doing what you did you were great More

Bought a truck I saw online,sent a email over night an by morning break I had pictures an emails.The service here is second to none.I've work for dealerships an this one is going for the number one spot!Mr. morning break I had pictures an emails.The service here is second to none.I've work for dealerships an this one is going for the number one spot!Mr. Collins is one of the nicest sales reps u can hope to meet,i truely think he is one of best to ever do it.I couldn't feel more taken care of.Looking forward to buying my next vehicle from this auto nation More

To start, you will never get a hold of someone on the phone that's helpful to get what u need done. They will rip you off in ways you didn't think could happen such in my case. I got a 2017 ford fusion s phone that's helpful to get what u need done. They will rip you off in ways you didn't think could happen such in my case. I got a 2017 ford fusion sport and after two weeks I had to get a rear differential, new windshield(let someone test drive the car day before I bought, chipped window which they try to cover up with a sticker and sell it, also I had one tire that should've been switched out to match the others but instead they took the 3 250$ eco sport tires off and replaced them with 4 cheap tires. I think the funniest part was that they didn't even have an emissions done on the car when I was about to pull off the lot. They make me hate ford, even though I should hate just them. Worst people ever More

Greg Collins was excellent and went beyond my expectations. The whole dealership was fantastic! I look forward to buying my next car from there dealership. expectations. The whole dealership was fantastic! I look forward to buying my next car from there dealership. More