ALM Ford Marietta

Service Center Is Understaffed and Overworked My family and I have owned Ford trucks for many years, but we won't be buying another, and we certainly won't have anything serviced here again. The b My family and I have owned Ford trucks for many years, but we won't be buying another, and we certainly won't have anything serviced here again. The bottom line is that the service department is overworked and understaffed, and trying to get anything done there is horribly painful. Don't buy any kind of service plan unless you want buyer's remorse. With this said, I want to be clear that this isn't the fault of the people that actually WORK there. There are some great people that work in there. I feel sorry for the people who work there because they have a hard job and clearly don't receive enough support. Perhaps management should cut their salaries and hire more workers/pay them better, or worry less about sales, and more about servicing their existing customers that have already paid them money. Simply not ethical to treat the service personnel or the customers like this. OWNER: Save the canned response. Go hire some people instead . More

Best car purchase experience I've had! Buying and trading-in your car can be stressful, which can make the experience unpleasant. It should be fun and exciting, you're buying something tha Buying and trading-in your car can be stressful, which can make the experience unpleasant. It should be fun and exciting, you're buying something that'll be an extension of who you are for the next 5/10 years. Every person I dealt with throughout the entire buying process was awesome. It's rare these days to find a team of folks that holistically enjoy their jobs. No sweaty palms or second thoughts for my experience. I couldn't be happier to make this huge decision with the help of AutoNation Ford. I want to mention my sales associate, Greg Collins. He went out of his way to help me understand a feature of the manual transmission, that at first, stumped us. It took some time and a few phone calls, but in the end he wouldn’t let it go until we had our answers. To end this experience, I worked with Matthew Johnson in finance. He’s hands down one of the coolest, calm money guys you’ll ever have the pleasure of working with. Top quality service from a team of folks and dig cars and trucks as much as you do, maybe a little more. More

Great customer service Exceptional customer service from Gregg Collins sales rep and Gio Ligeon financial manager. They made the car buying process less hectic which made me Exceptional customer service from Gregg Collins sales rep and Gio Ligeon financial manager. They made the car buying process less hectic which made me less nervous. I was very nervous that morning when I headed out to shop for a car. Their service was exceptional, please make sure you go see them for your next car upgrade or if you need a car. More

Megan was so helpful!!! I walked out of Ford with an amazing deal! Megan worked hard to get me a vehicle that had all the specifications I wanted! Thank you so much Megan!! I walked out of Ford with an amazing deal! Megan worked hard to get me a vehicle that had all the specifications I wanted! Thank you so much Megan!! More

Best Car Buying Experience Ever! I have been in the market for a new pick up truck, unlike most men, my wife was searching online shopping for me. She came across the exact truck tha I have been in the market for a new pick up truck, unlike most men, my wife was searching online shopping for me. She came across the exact truck that I was looking for in the exact color, for the price that I wanted to spend. It was a Sunday evening and my wife put in my information for someone to contact me about the availability of the vehicle. Within the hour, on that same Sunday night, (I didn’t even think they were open) Melvin Lomack sent an email and followed up with a phone call. Long story short, Monday morning my wife and I drove out there to test drive the vehicle, and within an hour and a half I purchased my new pick up truck with the transaction finished. Diana and Melvin are excellent sales reps. A really pleasant experience, they eliminated the Dread of car buying! I highly recommend AutoNation Ford in Marietta Georgia and equally recommend Diana and Melvin and Matthew in the finance department made the entire experience quick and pleasant. More

Quick and easy I needed a new car to replace my old one to daily drive from home to work. The process was fast and easy, I was satisfied to drive home my new car. I needed a new car to replace my old one to daily drive from home to work. The process was fast and easy, I was satisfied to drive home my new car. More

Pre-Owned To You, NEW To me! For starters, my purchase process did not take SEVERAL HOURS like all of my past purchases. I purchased a Pre-Owned Passenger Van from Melvin And Was For starters, my purchase process did not take SEVERAL HOURS like all of my past purchases. I purchased a Pre-Owned Passenger Van from Melvin And Was In and out within a Hour and a half, which is More than acceptable when purchasing a vehicle! He had the vehicle detailed so well it looked as it if were Brand New! Would definitely send family and friends to Melvin and AutoNation! More

Quick and easy! Our team at Autonation Ford was awesome! Led by Melvin and supported by Diana, Hal, and Oscar with Matthew in Finance. This was the best car buying e Our team at Autonation Ford was awesome! Led by Melvin and supported by Diana, Hal, and Oscar with Matthew in Finance. This was the best car buying experience I have ever had! Quick and easy! Carolyn Sussman Marietta, GA 2017 Mustang Convertible More

Car for college My daughter’s car died and we needed to quickly find a replacement that will last her through college and beyond. I found one at Autonation online an My daughter’s car died and we needed to quickly find a replacement that will last her through college and beyond. I found one at Autonation online and requested availability info. I received a call from Melvin, a sales associate, within minutes offering to set up a test drive. When we arrived, Melvin greeted us at the door and had the car outside and ready to go. There were no hidden fees and the price was actually lower than was posted online. Through the entire purchase process, everyone at the dealership was pleasant and very helpful. I would recommend Melvin and Autonation highly to anyone in need of a car. More

Great truck buying experience. Diana went above and beyond in her service and performed her job very well. She was very helpful. Hal was great also. Highly recommended auto dea Diana went above and beyond in her service and performed her job very well. She was very helpful. Hal was great also. Highly recommended auto dealership and service. More