ALM Hyundai Athens - Service Center

BEWARE OF THE SERVICE DEPARTMENT! !!! I have been visiting the Athens, GA Hyundai dealership ever since we have owned our 2022 Hyundai. In the past we have had great service. But, the !!! I have been visiting the Athens, GA Hyundai dealership ever since we have owned our 2022 Hyundai. In the past we have had great service. But, the store recently underwent an ownership change to ALM and the service department has been terrible ever since. I've been twice in the last couple of months and will not be back. The first time was an oil change. The person that came out to talk to me about my car knew nothing about it and had no answers about any questions I had. It was concerning. The price also went up and I was just told that "everywhere" is more expensive. The second time, and most recent visit, I called before taking my car in for a repair. They told me to drop it that evening (a Monday) and that they thought it could be ready the next day, but maybe the day after that. I knew what the problem was and clearly articulated it on the phone and with a note in the vehicle. I just needed a caliper replaced and for the rear brakes to be done. The next morning I never got a call from the service dept. Just a text message with the name of 3 services and a price. Then they added 4 other services with a price but gave no explanation as to why they were added on. No explanation. No call to talk about it. They also did not quote any fee for diagnostics. Just the price for repair. The car was not done Tuesday. It was not done Wednesday. On Thursday I called the service department 8 times and never got any response. I even called the "manager" twice. He said he would personally make sure someone picked up my call. But I was just sent to voicemail. The voicemail box was full and could not take any new messages. Finally I called the new car sales dept and said I needed them to walk me over by phone to talk to someone in the service dept. They said they were across the street and would just send someone over to tell them. FINALLY I got a response from Will on the service team. Again, a text message. Not a call. When I came in to pick up my car late Thursday I addressed my communication concerns with Will, the service lane manager. He said he didn't have time to call people and have them tell him stories about their sick dogs for 10 minutes so he just texted people instead. He even said he didn't have time to use their internal system. He only had time to send texts. He then provided me with a look at his long string of customer texts on his phone. I told him it provided a poor customer experience and that I was not happy. Additionally, they added a "miscellaneous fee" of $250 to my bill. When I asked what it was, he said it was a diagnosis fee, but it was not labeled like that on the invoice. I told him that I had clearly explained the services needed and what was wrong. I didn't need a diagnosis. It's not like I had an unknown engine issue. He said it was required. Again, poor service and overcharging the customer. He said there was nothing he could do. I paid it because I had to have my car back for an out of town trip the next morning. But I'm not happy. And I won't be back. Additionally, I won't recommend the store any longer for any other people as I had in the past. I'm sad that the old staff in the service dept is gone and that Will and his team are now in charge. The old staff was great. The new service staff is not. Do better, ALM Hyundai. More