ALM Kia South - Service Center

I sat for 4 hours & my car was done in 2. No one told me my car was finished for two hours. I asked th my car was finished for two hours. I asked th More

I got my oil change done here and the were quick. Excellent service and great customer service. I will definitely recommend and will be returning for future services Excellent service and great customer service. I will definitely recommend and will be returning for future services More

BY FAR THE WORST SERVICE AND CAR BUYING EXPERIENCE EVER I've never dealt with a service center like this one and I don't mean that in a good way. My very first visit was for an issue I noticed with the car I've never dealt with a service center like this one and I don't mean that in a good way. My very first visit was for an issue I noticed with the car the day I purchased it. I'm not even a mechanic, but I already knew where the problem was coming from. It took those guys over 4 hours to tell me a bracket was loose on my exhaust; that's not even the real issue though. After taking 4+ hours to tell me something that simple, I was told they needed to order the part and to come back the following week. They didn't say we'll order the part and call you when the part arrives, they said to just come back next week. They didn't make an appointment or anything. So I came back next week as instructed and when I arrive I was told the part was there, but they didn't have enough mechanics on hand to get to my car that day. The guy said they would call me and tell me when to bring my vehicle back, but of course no one ever called me. I had to go and pay out of pocket and get the simple repair done myself. Mind you, I purchased a warranty contract from the dealership that was suppose to cover something that simple. To my surprise one of the guys told me that although I purchased a warranty contract from the dealership, there were some things they weren't even allowed to repair on my vehicle. In all, I found all of this to be very unprofessional a waste of my time. Driving 35 minutes to be told we're short on staff and we can't fix your car today even though they never gave me an exact date to come back is just horrible. I could go on for days about how unprofessional the salesman was, but since I'm short on time I'll keep it short. Let's just say that the salesman was a complete jerk until he realized I was going to actually purchase a vehicle. The sad part is he even admitted to it at the end. I tried holding a conversation with him while waiting and he completely wasn't interested in doing that, but once I started signing the paperwork his entire mood changed and all of a sudden he wanted to talk. The test drive was the dullest test drive I've ever done; complete and total awkward silence. I can assure you that I will NEVER consider ALM when I purchase another vehicle and I will NEVER refer anyone to them. More

I came for an oil change and car wash at 10:30 am and didn’t leave til 4:30 pm. I didn’t get any explanation as to why it took so long. Someone else who worked there told me my car probably was already d didn’t leave til 4:30 pm. I didn’t get any explanation as to why it took so long. Someone else who worked there told me my car probably was already done but it hasn’t been brought back to the front. More

Terrance was amazing and so helpful!!! I love forward to the same great customer service via the service department!!! He explained the delay and provided the assistance I needed during this service visit. the same great customer service via the service department!!! He explained the delay and provided the assistance I needed during this service visit. More

Nice service, beautiful car! Oil change and tire rotation. Easy maintenance and great customer service! Thank you! I would definitely recommend taking your car in for regular main Oil change and tire rotation. Easy maintenance and great customer service! Thank you! I would definitely recommend taking your car in for regular maintenance if you purchased from this dealer. More

The buying experience was great and the process didn’t take too long so that made the purchase great. My salesman Jawon was very accommodating and knowledgeable. take too long so that made the purchase great. My salesman Jawon was very accommodating and knowledgeable. More

Great place Extremely convenient and made the process easier helped me from start to finish. Offering great service and a great attitude during the whole experience easier helped me from start to finish. Offering great service and a great attitude during the whole experience More

My experience went very well. Of course Mike always take care. He got me in and out in a timely fashion. He made sure the customers were practicing social distancing. He always go above and beyond to make s care. He got me in and out in a timely fashion. He made sure the customers were practicing social distancing. He always go above and beyond to make sure you are pleased. I have the best service guy ever. More

I took my car in to be serviced because I had an electrical problem in the steering column. I had already checked the fuses and they were good. It turned out to be the clock spring in the column whi electrical problem in the steering column. I had already checked the fuses and they were good. It turned out to be the clock spring in the column which was replaced. I compared what I paid to the national average. My dealer was very competitive. The work was done quickly and I was happily on my way. Great job by all. More