ALM Nissan Newnan

Outstanding customer service. The sales reps and the rest of the team completely exceeded my expectations in the best way possible The sales reps and the rest of the team completely exceeded my expectations in the best way possible More

Contacted the crew about the car and got a fast friendly reply loaded with all the details needed to view it in person to buy it reply loaded with all the details needed to view it in person to buy it More

Positive and pleasant experience overall. I reached out about a car that caught my eye and right away their team got back to me with a warm quick response. They provided all the info I wanted I reached out about a car that caught my eye and right away their team got back to me with a warm quick response. They provided all the info I wanted to go ahead with the purchase. More

Worst experience ever with a dealership. Unprofessional staff, with apparently no knowledge of anything. Once deal for car made (over 2 hours already) spent over an hour signing paper work o Unprofessional staff, with apparently no knowledge of anything. Once deal for car made (over 2 hours already) spent over an hour signing paper work only to be told just prior to finishing, the finance mgt remembers that they can't accept out of state checks. They knew I was from Florida and using a personal check and financing from the start. Now we have to come back, 6 hour drive each way, to deliver a cashier's check. Now It's been over 6 weeks since obtaining the car, and I still can't get a Florida tag since I still haven't received the title (car paid in full now). Every time I call I get put to a voice mailbox to leave a message (no live people to talk to) but can't leave message due to "box is full." When I finally get a manager to talk to he says "I'm new here, I don't know anything" and that corporate handles all the titles. He gives me another number to call and of course that one is "disconnected." Unbelievable this dealership is able to stay in business, since they have no idea how to run one. Don't deserve even the one star More

I had a very bad experience with Nissan of Newnan. At first, everything seemed great. They got me into a truck at a good price, and I felt confident in the deal. Unfortunately, that’s where the posit At first, everything seemed great. They got me into a truck at a good price, and I felt confident in the deal. Unfortunately, that’s where the positive experience ended. When they replaced the tires and brakes, they installed the absolute lowest-quality options. While the tires were technically “new,” they came from a brand with extremely shallow tread right from the start, making them feel worn almost immediately. The brakes were just as bad—within three weeks of normal driving, my wheels were coated in thick black brake dust, which clearly points to very poor-quality brake components. The delivery process was a mess. When I went to pick up my truck, it wasn’t ready, so they gave me a loaner vehicle. Then they called and said they needed that loaner back, forcing me to drive 45 minutes from Carrollton to Newnan just to return it. After that, I was given a second loaner for a day or two before finally getting my truck. When I eventually picked up my vehicle, it took forever just to get the keys. The truck had only a quarter tank of gas, and within a week the battery was completely dead. The battery was no longer good and had to be replaced out of my own pocket—one week after purchase. Now, over a month later, my temporary tag is expired. The DMV has confirmed the delay is on the dealership’s end because the correct paperwork hasn’t been submitted. When I try to call, I can’t get anyone on the phone unless it’s sales. It’s very clear that once they had my money, customer service was no longer a priority. This is the second vehicle I’ve purchased from this dealership, and it will absolutely be the last. They are far more concerned with selling cars than taking care of customers after the sale. I would not recommend Nissan of Newnan to anyone expecting accountability or follow-through. More

The folks they've got on staff are especially friendly, they gave me all the information I needed, while being kind at the same time, and they even invited me to test drive the car myself they gave me all the information I needed, while being kind at the same time, and they even invited me to test drive the car myself More

I found a car on the ALM Newnan website. The website gave a cash price on the car, which they said included everything including DOC fees. When I called them to purchase the car, they increa The website gave a cash price on the car, which they said included everything including DOC fees. When I called them to purchase the car, they increased the price of the car by over $4,000 dollars. They added in allot of extra charges including a $950 DOC fee. I told the salesman it was false advertising, and he quickly put his manager on the phone who decreased the price by $2,000. I still paid $2,000 more than what they had listed as the "out the door" price on their website. My second issue is that I told them my state only gives 20 days to register a car purchase, after that, they start charging a late fee., and they don't use temporary tags in my state. A temporary tag is the quickest way to get pulled over by the. police. I called the dealership at least 8 times trying to get someone to give me info on mailing my title. I never got a call back. I then called the "title" girl who said the dealership has not sent over the sales agreement, She needs that in order to mail the title to me. After another week went by, I called the title girl back, she still has no info from the dealer. The title girl gave me her managers email, and said her manager always answers her emails promptly. I emailed her manager a week ago and have not heard back. Its going on 30 days now and I can only hope someone gets off their xxx and sends in the paperwork to get my title mailed. More

The Dealer would not honor their online price. Tried to get an out the door price and they gave me one with bogus fees like ceramic coating fee of $3000 and VIP package of $2000. I did not want Tried to get an out the door price and they gave me one with bogus fees like ceramic coating fee of $3000 and VIP package of $2000. I did not want these fees. I did negotiate a OTD price, only for them to call me and say they wouldn't honor it a day before I was going to go in and buy the vehicle. Keep in mind the vehicle had been sitting on their lot for 9 months! Never fully felt like this was a trustworthy operation. More

The staff was receptive and helpful throughout and bent over backwards to provide me with the best service possible. The people in charge were awesome with me over backwards to provide me with the best service possible. The people in charge were awesome with me More

Great customer service, they were super attentive, top-tier, speedy, personalized, and just excellent all around top-tier, speedy, personalized, and just excellent all around More