ALM Nissan Newnan

I should have known after sitting in lobby for more than 30 minutes waiting on anyone to acknowledge our presence that this was not the place to be, but because we had drove so far for a car that we wanted 30 minutes waiting on anyone to acknowledge our presence that this was not the place to be, but because we had drove so far for a car that we wanted that was listed as available online, we stayed (turns out the website was not correct). After my husband finally approached someone and got the runaround we were helped by a wonderful sales lady Marie. Both her and Jabob the finance manager were amazing through a difficult process. The problem came when it was time to sign the paperwork with Chris Brown. Who admitted he was new to that location, but not the process. He did properly put our contract together. The interest rate kept changing, and so did the monthly payment, and due date. We finally got everything settled, signed, and went on our way. We received multiple calls and texts about a week after the purchase stating that the paperwork was still incorrect and because of that he could not file our tags and such. Come to find out instead of listing myself as the buyer (as it should have been) they listed my husband even though that is not how we signed the original paperwork. So in order to have his butt he had us to agree to another credit check with a different lender so that I could be listed as the buyer. Now here we are about a month after the original purchase learning that he still submitted the new paperwork with my husband as the primary even though that is not how it was signed. I recall him telling me that most lenders don't care who is listed as primary on the paperwork as long as it is correct in the system. Of course, we can't see what was filed in the system and only have the paperwork to go off of. But I feel so taken advantage of by the fault and error of his mistake that I no longer will even consider Nissan as a whole in the future. Not only is the buyer/co-buyer situation incorrect we still have not received that the tag for the car, the due date of the payment based of his word is still incorrect, and I have yet been able to schedule for the car tint that was purchased as a part of the sell after multiple attempts. I get that the sales business is all about the numbers, but the outright lies and coverups by Chris Brown is beyond anything I have ever experienced, and its ashamed that Nissan would employee such a fraud. Potter More

Good disposition of all the staff members of the customer service team, very friendly, trained to provide a quick and concise response service team, very friendly, trained to provide a quick and concise response More

I carried my Rogue in for my first oil change and tire rotation. It was a great experience. Trina Whitten told me that I needed the service and my service advisor Tripp Harper treated me like a valued cus rotation. It was a great experience. Trina Whitten told me that I needed the service and my service advisor Tripp Harper treated me like a valued customer. The service was handled very fast. I highly recommend getting service at ALM Nissan Newnan. More

I bought a 2024 Rogue SV from Trina Whitten at ALM. Trina was the perfect sales person. The dealership worked hard to make the transaction an easy and enjoyable experience. I would buy from ALM Newnan Trina was the perfect sales person. The dealership worked hard to make the transaction an easy and enjoyable experience. I would buy from ALM Newnan again and I would only use Trina Whitten as my salesperson. More

Needs to be retrained on customer service. Once sale is done that's it, no after call to check on how things are going. Once sale is done that's it, no after call to check on how things are going. More

Purchased a 2024 frontier arif and the sale management team very hard to give me a great deal.i am completely satisfied with my purchase and looking forward to work with them to purchase 2 more for my com team very hard to give me a great deal.i am completely satisfied with my purchase and looking forward to work with them to purchase 2 more for my company More

Kai, dealer, was so kind and helpful in buying my car. And I would like to thank everybody including financial person. Happy Holidays.. And I would like to thank everybody including financial person. Happy Holidays.. More

Warm and friendly customer service with a dose of professionalism, offering very good and fast service professionalism, offering very good and fast service More

They given a speedy reaction, replied my questions, and permitted me a few space, I liked so much that there are a lot models of the car brand accessible that caught my consideration permitted me a few space, I liked so much that there are a lot models of the car brand accessible that caught my consideration More

Good customer service department, focused on resolving customer needs as quickly and efficiently as possible customer needs as quickly and efficiently as possible More