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1,341 Reviews of ALM Nissan Newnan - Service Center
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February 24, 2020
I brought my 2014 Maximum in because of a engine warning light on. (Had an appointment for 8:15am 3 days in advance) was told that I should know what is wrong with it within two hours, that they would call light on. (Had an appointment for 8:15am 3 days in advance) was told that I should know what is wrong with it within two hours, that they would call me. After 3 hours I called to see what was up. I had to drive there in another car to even find out. Told me that it has something to do with the air fuel ratio sensor but will definitely know in another hour. After another 4 hours (7 hours now in total) still nothing and still after calling I never get with the rep. Since they are again "busy on the phone." So I go there again. It's now 3:30pm ish. They tell me that my car was taken out of the shop que since the tech was "trying something." I still haven't even given them the go ahead to do anything because they haven't even told me what is fully wrong with it and tell me that they need to hold it longer to find out what is wrong. So I tell the Rep. that I want my car back and want to talk to a Manager. Manager asks a few questions then goes to get my car. He comes back 5minutes later and tells me that a sensor is broken and needs to be replaced. Not 7 minutes ago the Rep told me that they didn't know what was wrong. So I'm already being lied to... Manger tells me he will not charge me for labor only part cost. I tell him no, (because of the lying and no communication on their part.) BEST PART: I bring it to a repair shop next day and within 3 hours they tell me same thing and also that they have to re-tap the hole because the last person that took the old sensor out cross threaded it... THANKS NISSAN! Not the first time I have had a problem... Last time was when I had to call for a Manager to tell me why it was taking a simple oil change over 4 hours to be done with an appointment... DON'T GO TO THIS LOCATION. Horrible customer care, they lie to you and break components on your car... More
by NINJASOULDRAGON
Verified CustomerEmployees Worked With
Melissa Gamboa, Scott Klein
February 23, 2020
How do I write a 25 word review about a manufacturer recall that was performed at Nissan of Newnan? The visit was short, the staff was courteous and polite. recall that was performed at Nissan of Newnan? The visit was short, the staff was courteous and polite. More
by ATL02WRX
Employees Worked With
Tripp Harper, Melissa Gamboa
February 21, 2020
Great service. Very knowledgeable about the vehicles. Will definitely be going back for service on my titan. Recommend anybody that has a nissan to take their vehicle there for service. Will definitely be going back for service on my titan. Recommend anybody that has a nissan to take their vehicle there for service. More
by JCTAYLOR0811
Employees Worked With
Eddie Blasingame, Melissa Gamboa
February 21, 2020
Customer service has always been superb. The honestly and dependability received from the service dept.has made my decision to stay with this dealer with my next purchase. Tripp Harper has been very helpful dependability received from the service dept.has made my decision to stay with this dealer with my next purchase. Tripp Harper has been very helpful and professional anytime I needed assistance with my car. More
by CDO769
Employees Worked With
Tripp Harper
February 21, 2020
I love this place they make sure that you have everything and make sure that you are good they check on you is an awesome place I'll tell everybody to go there and make sure that you are good they check on you is an awesome place I'll tell everybody to go there More
by DEEJ3229
Employees Worked With
Tripp Harper, Melissa Gamboa, Ela Capdevila
February 21, 2020
Always great service at your dealer. I really appreciate how knowledgeable and attentive your service department personnel are. I have another make and model car and their service department is n appreciate how knowledgeable and attentive your service department personnel are. I have another make and model car and their service department is no match for yours. More
by DVSWENSON
Employees Worked With
Tripp Harper
February 21, 2020
Always great service Tripp Harper does a great job of getting my truck worked in for quick service. I am able to work from their lounge while waiting. Never a bad experi Tripp Harper does a great job of getting my truck worked in for quick service. I am able to work from their lounge while waiting. Never a bad experience. More
by FDUPREE@BELLSOUTH.NET
Employees Worked With
Tripp Harper, David Lass
February 20, 2020
I called several times got put on hold and left there. They told me my car would be done at a certain time it was not and it was not washed either, I was not happy at ll with the service I got They told me my car would be done at a certain time it was not and it was not washed either, I was not happy at ll with the service I got More
by TINA.KILLAM
Employees Worked With
Melissa Gamboa
February 19, 2020
Have had nothing but great service at Nissan of newnan since we purchased our Murano from them. Always a minimal wait time when I have taken it in for service. since we purchased our Murano from them. Always a minimal wait time when I have taken it in for service. More
by TEACHER66
Employees Worked With
David Lass
