AM of Washington DC - Service Center

Stay Away All I have to say…Stay Away From this Dealership…I bought a 2012 Aston Martin vantage S convertible…from another dealer in TX ….I believe around Septe All I have to say…Stay Away From this Dealership…I bought a 2012 Aston Martin vantage S convertible…from another dealer in TX ….I believe around September 2014… couple months later…I took the car…to the Aston Martin in Tysons corner when it was still …. under warranty….the car stalls at stop lights (intermittent)….and also, the clutch will overheat, warning message appears when in heavy traffic and stop/go traffic….the service department could not duplicate either issues…I took the car back…and drove it for couple weeks…then I had the same problem…I took it back…again…to the dealership…well once again….they could not duplicate the issues… I took it for a third time…before the warranty expires…except this time…I filmed the overheating of the transmission….After few days…Eureka…they found it…it was some break sensor…that caused the car to stall and overheat…took the car…thinking it was fixed …did not drive the whole winter…came spring…I started driving the car…again…the same problems reoccurred again… took it…back to them…they had the car for a month and half…the changed another sensor and reprogramed the shifting…few months later…I took the car back for the same problem…another sensor was changed this time I had to pay…did not drive the car for a while…once I drove it again…the same problem reoccurred again…they kept the car for weeks…could not figure out what the problem was…for both issues…now they brought the big guns…the Aston Martin regional Service manager…oh mother….this dude was full of it…he gave me some BS story ….that it was the way I drove the car that caused it to overheat and stall…that was the biggest BS I have ever heard…nevertheless …I took the car did not drive for a while… then drove it for a while…less than a 1,000 miles the car did it again…brought it back and told them…if they don’t fix it this time I am suing them…3 weeks later…again Eureka…you need a new clutch…your car is about 15K….that is why it stalls and overheat….it is common that a clutch on these cars wears off… between 15-20K….10k to fix that…well I brought the car for 3 years to them…to fix it…and they kept giving me the round around….i said if that was the problem at the time …why did you make me change all the sensors…if the problem was the clutch…why give some BS stories….and made it sound that my driving was the cause of overheating…and stalling…I told they need to fix it on their dime…they talk to the big regional manager…my request was denied…after that…I took the car to couple places…that fixes Astons…both of them…told me that the overheating problem is normal thing with my car….that the Aston Martin Vantage S….. are not built to be driving in heavy traffic and stop/go traffic…it’s a flaw in the design of these cars...The overheating caused the wear and tear of the clutch…and now they want to make it sound….that it’s just wear and tear...well for over 3 years the car with a clutch that was in excellent condition caused these issues to occur and reoccur again…nothing can give me for certainty that fixing the clutch would solve my problem…I think that….this place needs to hire new technicians….they have no idea what they are doing…they are incompetent….it is a total rip off…a waste of time and money…even their service prices are higher than any Aston dealership on the east coast…believe me I called around…every time they quoted me something...seriously…don’t take your car there ever…there a bunch of Aston specialist around the area…that are…honest and competent….I cannot talk about the service managers…cause most of the people I dealt with… in the past left…it seems they have a new service manager every other week….anyway…I am taking legal action against this dealership…will let you where things end up…Stay away from these guys….the worst service you will ever get… More