We are tremendously disappointed in the quality of vehicle AR Motorsports sold us. Where do I begin?
As soon as the car rolled off the lot the trouble began.
The check engine light came on after 24 hours.
The tire pressure light came on after 24 hours.
BACK TO THE DEALERSHIP VISIT 1:
Service dept cleared the alerts. Told if they came back on, come back in.
DAY 2, BACK TO THE DEALERSHIP VISIT 2:
24 hours later the lights came back on. Diagnostic was ran, problem with catalytic converter. Service tells us will have to be replaced. Since this car is less than 4 days in our possession, he is going to get the parts ordered, and charge us for the labor. These things can happen, we agree.
WE TOOK TO INFINITI DEALER FOR A FULL CHECK UP AND SECOND OPINION.
All fuel and air filters were filthy, needs oil change ($120), power steering hoses leaking, catalytic converter is bad- throwing sensor off, needs new brakes/rotors, tire pressure gauge. Total cost of repairs from dealership? $5,000 estimate
OVER 10 CALLS TO SERVICE DEPT AND SALES AT AR MOTORSPORTS TO FIND UP IF THEY WILL COVER SELLING US A CAR WITH NOTABLE ISSUES. *Call back, service will check with sales about getting the repair done on catalytic converter, us paying $300 for labor.
2 DAYS LATER, AND AFTER AN ALMOST BREAK DOWN, DRIVING 45 MPH ON 285 IN RUSH HOUR TRAFFIC WITH A BABY, and OVER 90 DEGREES OUT IF WE WERE STUCK... TRUCK IS MISFIRING AND CHOKING DOWN. 7 MORE CALLS INTO SERVICE, AS THIS IS NOW A SAFETY ISSUE.
Sales will not cover cost of parts they CLEARLY knew were xxxx. We will have to pay $1600 they tell us, full retail price of the parts. And this issue would have not been covered under the warranty they offer.
Next? The list continues.
To summarize, We pay out over $3000 in repairs over last 3 weeks because this dealership will not stand behind the poor quality of vehicles they sale.
Upon further inspection by a mechanic, the current catalytic converter placed on the car was off market, and mounted onto the car with stacks of washers to keep this cheaper and not correct part actually attached to car.
Someone had placed off market spark plugs in the car, and we just got the news that we owe another $700 today because of coil damage from incorrect parts.
THIS HAS BEEN THE WORST BUYING AND VEHICLE SALES AND SERVICE WE HAVE EVER EXPERIENCED. TO KNOW THAT A FAMILY WAS THERE BUYING A CAR AND THIS DEALERSHIP COULD GIVE A xxxx LESS ABOUT OUR FINANCES OR FAMILY'S SAFETY IS VERY DISHEARTENING. I RARELY WRITE NEGATIVE REVIEWS ON BUSINESSES, BUT CONSUMERS NEED TO KNOW. THE LACK TO COMMUNICATION (AFTER THE SALE), THE QUALITY OF VEHICLE, AND THEIR GENERAL CONSIDERATION FOR CONSUMERS IS APPALLING AND FRANKLY CRIMINAL.
****SAVE $3000 AND POSSIBLY YOUR FAMILY'S LIVES AND SAFETY. STAY FAR, FAR, FAR AWAY****