Aaron Chevrolet - Service Center

Waste of time and money Worst experience I've ever had at a dealership. The (no)service center seems to have better things to do than provide customer service. You walk in th Worst experience I've ever had at a dealership. The (no)service center seems to have better things to do than provide customer service. You walk in the door and stand around until you figure out for yourself where you need to be and what you need to do...and don't expect to have quick service. WASTE OF TIME is an understatement. It took us TWO DAYS to fix a check engine light which should have only included switching out a bad tube on the evap system. However, after we dropped the car off at 10:30 it took until 3:00 for the diagnostics to be done. Once they told us the cost of the repair we heard nothing back from them. It took us calling them back ourselves to be notified that they were keeping my truck over night and that we could pick it up tomorrow. Great. Well the main reason for the repair was to get the truck smog tested, which the service department (primarily Eric Solomon) knew. We went to get the smog and it failed because the service center failed to let us know that the battery had been disconnected which made the OBD not ready to be smog tested, not a big deal but just another way this dealership wasted our time. The final straw was driving back to the dealership, making our complaint to Mark the manager who tried to fix the problem by offering us a free smog test. We accepted, waited for about 20-25 minutes, only to be told by Eric that the smog guy wasn't there that day. Just another WASTE OF TIME and WASTE OF MONEY. Would not return to this dealership if it was the last one in California. Id rather walk than bring my truck back here. So to review, STRIKE ONE: No call back resulted in my truck being locked up over night STRIKE TWO: Eric. No apology. Can't make eye contact. No communication or instructions regarding what the truck would need or what was done. STRIKE THREE: Customer service, or lack there of. The manager can't even be bothered to know which employees are in his service department. Three strikes you're OUT! More

Bad Experience First of all I went in with an appointment made for both a regular service and to check my airbag light being on. When I went in they told me they cou First of all I went in with an appointment made for both a regular service and to check my airbag light being on. When I went in they told me they could not service the air bag because the light was not on. I was ok with that until when I got back to pick up my car when the technician pulled up my car the airbag light was on... I requested them to fix it since when I first scheduled my appointment I scheduled it for the airbag light as well they said I would have to make another appointment, obviously it's upsetting when there is a safety issue like this that a Franchise dealership will refuse to fix it for you. I will never go back there again, it was the first and last time I will return to this dealer. Also when they Eric called me to advise that my car was ready, I requested to get a shuttle to pick me up, he said ok ... an hour later I called and the girl at the reception said she was never told to send a shuttle ... therefore if I wouldn't have called I would have been there waiting for my shuttle. I am simply upset of the service and customer service they have at this location. More

Once again Justin and his team provided with me fast and Once again Justin and his team provided with me fast and efficient service, which I greatly appreciate! Service Manage Mark has done a great job. Once again Justin and his team provided with me fast and efficient service, which I greatly appreciate! Service Manage Mark has done a great job. More

I was taken care of with the utmost courtesy and care. All questions i had were answered to my satisfaction and my overall exerience was great. All questions i had were answered to my satisfaction and my overall exerience was great. More

F.T our sales man was a very nice man , he helped me buy the truck I wanted and he sold it to us for a very good price. . the truck I wanted and he sold it to us for a very good price. . More

Eric S. is very helpful and professional every time I have been to the dealership Eric S. has always been right there to help with anything I needed no matter how big or small my situation may be have been to the dealership Eric S. has always been right there to help with anything I needed no matter how big or small my situation may be More

Justin is so friendly and has an amazing work ethic. I could not ask for a better experience at a dealership! I will definitely recommend Lake Chevy and Justin to my friends! could not ask for a better experience at a dealership! I will definitely recommend Lake Chevy and Justin to my friends! More

Excellent service! I am really impressed with quality of care here. Justin was a great help with getting our car's needs met. I will definitely recommend him to my friends. care here. Justin was a great help with getting our car's needs met. I will definitely recommend him to my friends. More

Justin was friendly, honest, knowladgable and communicated well with me. All the things I look for when I am spending money on my car. I recommend everyone go to Lake Chevy and ask for Justin! communicated well with me. All the things I look for when I am spending money on my car. I recommend everyone go to Lake Chevy and ask for Justin! More

We purchased all the parts for our airconditioning system from Lake Chevrolet online.Genuine Chevrolet parts...We paid for Genuine Chevrolet parts! What we received was manufactured in China! Said it right o from Lake Chevrolet online.Genuine Chevrolet parts...We paid for Genuine Chevrolet parts! What we received was manufactured in China! Said it right on the sealed packages! When I phone them I was told someone else handled my shipment and was asked to leave my name and number and they would call me back. They never did. Two days later when I phoned them again they said the guy who handled (packaged) these parts was not in at time. We got made in China Parts! which we could have bought at any auto parts store here in Las Vegas, We were charged good money for genuine chevrolet parts! And, We were ripper off by this Dealership! I do bussiness all around the Country online and this is the first time this has happened! More