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Aaron Ford of Escondido

Escondido, CA

4.5
2,336 Reviews

1717 Auto Park Way S

Escondido, CA

92029

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Showing 2,336 reviews

March 04, 2022

Great service and timely feedback on vehicle servicing. However, I never got an explanation about why my Eco-boost doesn’t work all the time. It was working fine when I brought the truck for my oil change More

by cruzer55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael White
Mar 07, 2022 -

Aaron Ford of Escondido responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please reach out to us directly if you'd like to discuss your Eco-boost question one-on-one. If there is anything we can assist you with in the future, please let us know. Mike Tinsley Service Manager

March 04, 2022

Mike was the nicest representative I’ve ever had at this dealership. He was a perfect employee More

by Markkennedysmeatcompany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike something ? Whoever my rep was
Mar 07, 2022 -

Aaron Ford of Escondido responded

Thank you! We appreciate your business, Mark, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Mike Tinsley Service Manager

March 04, 2022

Staff members was very helpful and cordial. Michael White was very polite and great service More

by Be good
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael White
Mar 07, 2022 -

Aaron Ford of Escondido responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Michael to be a positive one at Gosch Ford Escondido. Please don't hesitate to reach out if you need anything else. Mike Tinsley Service Manager

March 04, 2022

Happy that they were able to get me in the car I wanted at a price I could afford. Everyone was great. More

by borzoi1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Meraz, Lisa Clark, Denisse Canales
Mar 07, 2022 -

Aaron Ford of Escondido responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Danny Meraz General Sales Manager

March 03, 2022

The service provider Shannon was extremely helpful with the drain plug issue got me in and out More

by vw64sedan
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Mar 03, 2022 -

Aaron Ford of Escondido responded

Thank you for your feedback and kind words for Shannon. We appreciate your business and our team looks forward to serving you again soon! Mike Tinsley Service Manager

March 03, 2022

We enjoyed a very quick and easy stay with your Ford dealer and will use it again! More

by Lissa.morgan2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Mar 03, 2022 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Tinsley Service Manager

March 03, 2022

Found issues and explained with option to wait. Quick service, uber and no surprise on bill More

by jpoissant.ajchang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Mar 03, 2022 -

Aaron Ford of Escondido responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gosch Ford Escondido! Mike Tinsley Service Manager

March 03, 2022

My sales consultant Shannon Medina was outstanding. She made the process very easy, also allowing me to leave the rim to save a trip back and forth. Jake in parts was a big help as well. Thank you. Mik More

by smoskowit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina, Jake Pool
Mar 03, 2022 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your thoughts on working with Shannon and our team. We're glad to hear we delivered such a great experience! Mike Tinsley Service Manager

March 03, 2022

I was very disappointed with service. It took two weeks to schedule then it took 2 days to replace a battery. I can do that in 5 minutes😕 Alex was helpful after all. More

by Coachjavier
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Bautista Montes
Mar 21, 2022 -

Aaron Ford of Escondido responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mike Tinsley Service Manager

March 03, 2022

Poor communication about diagnostics and repair process. Had to call several times to get an update. More

by Ford0828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike white , Mike Tinsley
Mar 21, 2022 -

Aaron Ford of Escondido responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Mike Tinsley Service Manager

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