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Aaron Ford of Escondido

Escondido, CA

4.5
2,336 Reviews

1717 Auto Park Way S

Escondido, CA

92029

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Showing 2,336 reviews

December 17, 2021

Bill and Ricky were hands down the best in making my day the best experience it could be during my truck buying process! More

by Doug D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Durazo, William Gebbie
Dec 18, 2021 -

Aaron Ford of Escondido responded

Doug, thank you so much for choosing Gosch Ford Escondido! Congrats on your new purchase, and let us know if we can be of any more assistance! Danny Meraz General Sales Manager

Dec 28, 2021 -

Doug D. responded

Hello Danny, Would you please inform your finance department to hold up their end of the deal when closing a sale? I had given them a check for a down payment to hold on to until the 1st of January 2022, when I purchased my vehicle on December 17th, 2021, to which they agreed on no problem. Since then, that check has been attempted to be processed twice through my bank, causing two returned check fees of $29.99 that I am stuck paying for due to Gosch Fords dealership’s finance department. This is unprofessional and a breach of contract! I’m also unhappy with how I was spoken to over the phone when I called and inquired about the check the first time and was told by the finance department that I would be called back and never was. I just thought you should know, but I a lot has changed since Sean has left, I can tell.

Dec 30, 2021 -

Aaron Ford of Escondido responded

Doug, Thank you for taking my call earlier today. We apologize for the human error on our end and as we discussed we are going to refund you the bank charges immediately. If you need anything else or have any other concerns please do not hesitate to call me back. Danny Meraz General Sales Manager

December 14, 2021

Alex Montes in service is the best!! He’s the reason I go there. Always receive the best care & quality. More

by dcfugmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Bautista Montes
Dec 14, 2021 -

Aaron Ford of Escondido responded

We are very happy to hear Alex provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Tinsley Service Manager

December 13, 2021

My experience started with a simple phone call inquiring about a hard to find truck . A gal by the name of Melody answered my questions . She was kind, courteous and knowledgeable. She even texted me a pict More

by Mark Sanders
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melody Crone , Fernando Martinez , Jerimy Deines
Dec 13, 2021 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido, your feedback and rating mean a lot to us. We're glad to hear that Jerimy and our team were able to help, and we hope to see you again! Danny Meraz General Sales Manager

December 13, 2021

I have been looking for a new Ford Transit connect for months. Thank you for calling me and I’m very happy. More

by edoconnor007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melody Crone was super helpful, Ricardo Durazo, Lisa Clark, William Gebbie, Armando Castaneda
Dec 13, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congrats on your new Ford Transit! Danny Meraz General Sales Manager

December 13, 2021

Well I've never had issues.... always very professional josh is very knowledgeable and always with a smile very approachable...But the only problem is they asked if I want my car washed I always say yes .. More

by josephgonzales88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hey, Alex Bautista Montes
Dec 13, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us, Joseph. We work hard to make sure our guests have an exceptional experience. We will share your comments with Josh and our team, and we look forward to working with you again. Mike Tinsley Service Manager

December 13, 2021

Taylor B., our salesperson, did a great job and made our buying experience at Gosch very enjoyable. We traded in 2 cars and purchased 2 SUV’s getting two great deals. More

by rmeyer9590
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Blais
Dec 13, 2021 -

Aaron Ford of Escondido responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new SUVs. We truly appreciate your feedback! Danny Meraz General Sales Manager

December 13, 2021

The service tech did an excellent job checking Mr in and great follow-up on getting in touch when car was ready More

by Dave
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerman ,Rodas
Dec 13, 2021 -

Aaron Ford of Escondido responded

Thank you, Dave, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gosch Ford Escondido! Mike Tinsley Service Manager

December 13, 2021

Everything went ok, I wish they had asked me if I wanted the replacement filters I needed. I would have played for it instead of having to go to a parts store and replace them myself More

by barbimck@
Recommend Dealer
Yes
Employees Worked With
Josh Hey, Jake Pool
Dec 13, 2021 -

Aaron Ford of Escondido responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Mike Tinsley Service Manager

December 13, 2021

The advisors were friendly and professional and took care of my car issues which was not the case at one of your Ford device competitors the week prior More

by veschmitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy in the service dept, Mike Tinsley
Dec 13, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Tinsley Service Manager

December 10, 2021

Travis, Ricky, and Armando were very professional and willing to work with me on the price of my trade in and the value of the truck I was purchasing. They were very straightforward and honest. More

by AustinF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Durazo, Travis Milks, Armando Castaneda
Dec 12, 2021 -

Aaron Ford of Escondido responded

Thanks for sharing your thoughts about your experience with Gosch Ford Escondido. We appreciate your business and hope to see you again soon! Danny Meraz General Sales Manager

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