
Aaron Ford of Escondido
Escondido, CA
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A great experience as always. I really trust this dealership - a great price as well. My oil change was $60, an included car wash as well — absolutely worth it, pay a few extra dollars for the confid dealership - a great price as well. My oil change was $60, an included car wash as well — absolutely worth it, pay a few extra dollars for the confidence you get with Ford. They have a great waiting space with complimentary coffee — I love coffee, and I love this dealership. More
I called several times in hopes of talking to someone over the phone before I approved an expensive repair. After leaving a voicemail after the first call and the operator leaving the advisor a message a over the phone before I approved an expensive repair. After leaving a voicemail after the first call and the operator leaving the advisor a message after my second call I called back a third time to find out she wasn’t in the shop. I was told that the person filling in for her would contact me about the repair that day, nobody got back to me. It’s unfortunate because had there not been this lost day of communication, the part could have been ordered a day earlier and I could have had my truck back a whole day earlier. More
Shannan is an exceptional service representative snd represents Gosh Ford well. I've worked with Shannan several times at Gosh and many times at other dealerships. She's upfront, honest and a pleasure t represents Gosh Ford well. I've worked with Shannan several times at Gosh and many times at other dealerships. She's upfront, honest and a pleasure to work with. As for the recent service all seems fine. Just one more plug for the Parts Dept. They are friendly, prompt and and very helpful ensuring I buy the correct part the first time. More
I have been working with Josh Hay I bought my raptor In 2020 I met Josh What I got my 1st oil change We hit it off right away he also owns a raptor He understands my needs He's always quick to respond to 2020 I met Josh What I got my 1st oil change We hit it off right away he also owns a raptor He understands my needs He's always quick to respond to my messages Always makes my visits very pleasant And when I'm waiting he does everything he can to make Wednesday pleasant Josh is the man The only thing that I am a little disappointed with is when they do wash my truck It's never as good as when it was when you had the other you have the other people doing the always little things like spots left on the windows carpet non carpet nose cleaners it should be They just don't do the job they did before That would be my only complaint More
Been waiting since September for a towing reimbursement of $75 and they keep playing games First they lost the invoice then they said they mailed. Then mike tinsley said he’d have it on his desk by last of $75 and they keep playing games First they lost the invoice then they said they mailed. Then mike tinsley said he’d have it on his desk by last Friday and he’d call me to pick it. It’s Monday and no call and all I get is voicemail. Very disappointed Sales also stated a tracker was installed that I had to pay for. Weeks later I got called to come in and install it after I was told I couldn’t opt out of it. Mike said he’d look into a refund also, nothing in that either. Buyer beware More
Shannon and Josh were very helpful and their communication and follow through is top notch. It’s always a pleasure in working with your professional staff. Just have one more item to finish, the communication and follow through is top notch. It’s always a pleasure in working with your professional staff. Just have one more item to finish, the front window recall. More