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Aaron Ford of Escondido

Escondido, CA

4.5
2,336 Reviews

1717 Auto Park Way S

Escondido, CA

92029

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Showing 2,336 reviews

December 03, 2022

Been here twice and service is top notch, came in to check my options on buying a car and walked in and was greeted by Wil and was very friendly and showed me around and very knowledgeable about cars an More

by cbravo5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Gebbie, Armando Castaneda, Julio Juarez
Dec 05, 2022 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Tinsley Service Manager

December 03, 2022

Seems like for a new customer, you'll have to get ready for little to no contact from the service dept. I hadn't experienced this with the multiple Ford dealerships I've dealt with between two states. I w More

by mxb11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female but don't remember name.
Dec 05, 2022 -

Aaron Ford of Escondido responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Tinsley Service Manager

December 02, 2022

Kept me informed throughout the process I’ve had bad experiences at dealerships but this time is was nothing but great service More

by cchaipos
Recommend Dealer
Yes
Employees Worked With
Sarah de la Rosa
Dec 05, 2022 -

Aaron Ford of Escondido responded

Thanks for sharing about your experience with Gosch Ford Escondido. We appreciate your business and hope to see you again soon! Mike Tinsley Service Manager

December 01, 2022

They resolved a recall issue on my vehicle. The process was very efficient and they gave me a ride while my vehicle was being repaired. More

by chris.parker.a
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Dec 02, 2022 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us, Chris. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Tinsley Service Manager

December 01, 2022

The service was great but the waiting to the pick me up to take my car back it take 1 hour until the someone come to take me there. It’s a long time waiting More

by Hanaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Dec 02, 2022 -

Aaron Ford of Escondido responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mike Tinsley Service Manager

December 01, 2022

Nothing was done correctly. I had two repair jobs needed. My copay was $100 . They should have done both at the same time but did not. They were going to charge me $200 instead More

by klleifson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael White
Dec 05, 2022 -

Aaron Ford of Escondido responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Tinsley Service Manager

December 01, 2022

Had an appointment for a 40k mile service and asked my advisor to diagnose the check engine light and was told I would need an appointment for that since they were so busy even though I was willing to pay More

by scottmackerley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Dec 02, 2022 -

Aaron Ford of Escondido responded

Thanks, Scott, for sharing about your experience with Gosch Ford Escondido. We are sorry to hear that we didn't meet your expectations and apologize for any inconvenience. Please don't hesitate tor reach out to us directly if you'd like to discuss this issue in more detail. We'd appreciate the opportunity to address your concerns. Mike Tinsley Service Manager

November 30, 2022

Josh Martinez Is very knowledgeable, I knows what what I was looking for very nice customer service, I will be going back to buy my parts there with them More

by mtzrecordingstudio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Martinez, Tony Salce, Jake Pool
Nov 30, 2022 -

Aaron Ford of Escondido responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Mike Tinsley Service Manager

November 30, 2022

Great custumer service! . Awesome deals! We came just to see cars and we ended up buying one. Sean and Armando were very helpful with our purchase. More

by elirodriguez3089
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Sweeney
Nov 30, 2022 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Danny Meraz General Sales Manager

November 28, 2022

The service I receive at Gosch Ford is always friendly, fast, efficient, accurate, and affordable More

by kelley0503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara De La Rosa
Nov 28, 2022 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Tinsley Service Manager

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