Aaron Ford of Escondido

Viktor did a great job of getting our two Lincoln’s done with oil change etc and finding that one tire on one car needed replacement and on the other Lincoln Brakes were needed with oil change etc and finding that one tire on one car needed replacement and on the other Lincoln Brakes were needed More

Very clean and friendly staff. Waiting room was comfortable. Service was done really really fast. Waiting room was comfortable. Service was done really really fast. More

Service advisor tried selling me a $650 manual DPF regen for a DEF light and DEF Idle Soon error. Advisor did not know DEF and DPF were different. And unaware of CA emmisions warranty coverage. I said n for a DEF light and DEF Idle Soon error. Advisor did not know DEF and DPF were different. And unaware of CA emmisions warranty coverage. I said no to $650 service, then suddenly the light and warnings that I had for over 300 miles were gone. All this happened couple of months after dealer did computer update for DEF (SRC) system. Go figure. More

Very thorough, answered my questions, and went over everything that they checked. I thought the video was pretty cool. I got to see under the hood and they showed everything. everything that they checked. I thought the video was pretty cool. I got to see under the hood and they showed everything. More

My service rep was amazing. She had great communication with me and sent me updated throughout the day. She had great communication with me and sent me updated throughout the day. More

I took my motorhome into this ford service center on June 6 to have warranty work taken care of. They replaced a spark plug wire and toner ring. After 3 weeks, June 29, they called and told me motorhome w 6 to have warranty work taken care of. They replaced a spark plug wire and toner ring. After 3 weeks, June 29, they called and told me motorhome was fixed and I could pick it up. They told me they fixed the bad spark plug wire and a damaged tone ring. I picked up my vehicle that day, drove out of the shop, made it approx 2 blocks before chk eng light came on an warning msg about traction cntrl and speed sensor..I turned around and took it back to the shop. After several attempts were made, through both text an phone calls, to get an update on what was going on with my motorhome, I was contacted on July 14 and informed they had replaced tone ring again and same problem..was told they were ordering rotor assembly and would keep me informed. Was informed on July 21 rotor assembly installed and same problem. Several unanswered calls and texts later on Aug 3 was called back and told ford engineer was coming to look at veh and make recommendations. Aug 5 received call from ford and told they were ordering recommended parts. Aug 16 I text ford for update, received text back that they were checking on parts and would text me back. AUG 23 I contacted service manager to get update, was told tone rings were on back order and no ETA on when parts would be in. Received call on Sept 30 that Veh was fixed and ready to be picked up. Moral of this long review is, if the customer is kept in the loop and given updates without having to jump through hoops to get them. Even bad news would go down a lot easier if the customer doesn't think you don't care about them and have shoved them into a back coner of the lot to be forgotten. More

Very clean and friendly staff. Retured after 12pm and frig for water bottles was empty. Please keep water bottles stocked. Retured after 12pm and frig for water bottles was empty. Please keep water bottles stocked. More

Great service and would recommend to friends and family Was not pushy just told us the facts Was not pushy just told us the facts More

My car buying experience here at Gosch was Exceptional! Noah and Fernando we very professional and exhibited great knowledge. They kept me informed every step of the way and met every one of my needs. B Noah and Fernando we very professional and exhibited great knowledge. They kept me informed every step of the way and met every one of my needs. Buying a car and the process that it entails is usually very long, tedious and sometimes frustrating. These gentlemen made the normal process feel very smooth and easy. More

The Dealership was not able to help me because my Ford is a 1997 and they could not find the part. a 1997 and they could not find the part. More