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Aaron Ford of Escondido

Escondido, CA

4.4
2,369 Reviews
Call Dealership (760) 582-2558

1717 Auto Park Way S

Escondido, CA

92029

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2,369 Reviews of Aaron Ford of Escondido

March 29, 2022

Carlos and the folks at Gosch were amazing! Informative and considerate. I would recommend this being on of the premiere dealerships in the state! More

by mytdi4ever
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Martinez, Carlos Gomez, Christine Maples
Report | Print
Mar 30, 2022 -

Aaron Ford of Escondido responded

Here at Gosch Ford Escondido, customer satisfaction is our #1 priority. Carlos and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Danny Meraz General Sales Manager

March 29, 2022

Taken our 2018 Expedition XL in 3 times for AC work. Still not working. Pushed out till 4/8/20. Never buying another vehicle from this dealership again. More

by Nathan_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike White, Shannon Medina
Report | Print
Apr 15, 2022 -

Aaron Ford of Escondido responded

Nathan, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. Please call me at 760-208-6690. Mike Tinsley Service Manager

March 28, 2022

The radiator active upper shutters needed replacement, parts were ordered, took 3 months to get, but can’t blame Ford for that under the circumstances.They performed the task as promised, well done. Yup More

by Dale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael White, Jerman Rodas
Report | Print
Mar 29, 2022 -

Aaron Ford of Escondido responded

Dale, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mike Tinsley Service Manager

March 28, 2022

Everyone was friendly and very knowledgeable. Your facility is clean and pleasant to wait in. More

by Ronnewlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Clark
Report | Print
Mar 29, 2022 -

Aaron Ford of Escondido responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gosch Ford Escondido. Please don't hesitate to reach out if you need anything else. Mike Tinsley Service Manager

March 28, 2022

Very poor communication. Never return phone calls, never any updates. Took twice as long as quoted. I will never bring my car here again for service. More

by heyleedy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jaime
Report | Print
Apr 15, 2022 -

Aaron Ford of Escondido responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Tinsley Service Manager

March 28, 2022

Great service in past. Poor communication. Was told would call that afternoon but I had to call 2 days later. More

by kimberly.chrisman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike
Report | Print
Apr 15, 2022 -

Aaron Ford of Escondido responded

Kimberly, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Mike Tinsley Service Manager

March 28, 2022

Incredible experience from start to finish! I bought the maintenance package for my new Escape and the service experience was stellar. My interactions with Michael Clark in the service dept, as More

by CHRIS F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Clark
Report | Print
Mar 29, 2022 -

Aaron Ford of Escondido responded

Thank you! Michael and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your Escape! Thank you for choosing Gosch Ford Escondido. Mike Tinsley Service Manager

March 28, 2022

Been going there since 2015 first time not happy couldn’t get ride to pick up car nobody answered phone or text More

by MoeJoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can not there anymore , Van Cruz
Report | Print
Apr 15, 2022 -

Aaron Ford of Escondido responded

MoeJoe, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect and have experienced in the past. We appreciate you being one of our loyal customers. Mike Tinsley Service Manager

March 28, 2022

Great staff. Friendly and attentive to my needs. Will highly recommend, to friends and family. More

by lbmarcos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley, Shannon Medina, Mehdi Khadiri
Report | Print
Mar 29, 2022 -

Aaron Ford of Escondido responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Mike Tinsley Service Manager

March 28, 2022

Armando and the team at Gosch Ford Escondido are INCREDIBLE! They always take care of our family and we have bought the last 6 vehicles from them! More

by Jonathanaymin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Castaneda, Denisse Canales
Report | Print
Mar 29, 2022 -

Aaron Ford of Escondido responded

Joanthan, Thank you so much for choosing Gosch Ford Escondido! Congrats on your new purchase, and let Armando know if we can be of any more assistance! Danny Meraz General Sales Manager

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