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Aaron Ford of Escondido

Escondido, CA

4.4
2,353 Reviews

1717 Auto Park Way S

Escondido, CA

92029

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2,353 Reviews of Aaron Ford of Escondido

August 31, 2021

Gosch Ford of Escondido has taken great care of my car over the last 2 years. I highly recommend them for service if you need it. More

by funteachererik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Sep 01, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tony Diiullo Service Manager

August 31, 2021

I needed last minute scheduling and they were able to accommodate me. The service writer, Hutch, is excellent and always makes sure I'm taken care of. More

by cpost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hutch in Service
Sep 01, 2021 -

Aaron Ford of Escondido responded

Thank you for your kind review, our team looks forward to serving you again! Tony Diiullo Service Manager

August 31, 2021

Need to improve timely time of service 3 hours is to long to wait in the lobby for oil change . But your service was great to work with. More

by tulare1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Martinez
Sep 01, 2021 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido, your feedback and rating mean a lot to us. While we're glad that you had an overall positive experience, we apologize for the long wait. We appreciate your business and hope to see you again! Tony Diiullo Service Manager

August 31, 2021

Gosch Ford was a positive experience. Receptionist answered and transferred me where I needed to be. Jerimy really makes the experience what it was! He sent me a video of the car I wanted to test driv More

by Ted H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Meraz, Jerimy Deines
Aug 31, 2021 -

Aaron Ford of Escondido responded

Thank you for sharing your experience with us, Ted! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Danny Meraz General Sales Manager

August 31, 2021

This dealership has a great atmosphere. We were in communication with Jerimy online for a couple weeks before being able to come in. Amazing customer service - would highly recommend. More

by E Hill
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Smith, Jerimy Deines
Aug 31, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your kind comments with Jerimy and the team, and we look forward to working with you again. Danny Meraz General Sales Manager

August 31, 2021

I took my car there for recall service with an appointment & they didn’t have the part. Disappointed that service didn’t call to tell me the part wasn’t there. Tried to reschedule with no follow More

by Ziggycurt2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Sep 03, 2021 -

Aaron Ford of Escondido responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Tony Diiullo Service Manager

Sep 17, 2021 -

Aaron Ford of Escondido responded

Curt, We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Tony Diiullo Service Manager

Sep 18, 2021 -

Ziggycurt2 responded

I just want to schedule my recall appointment & to make sure the part is there. At this point, I am hoping that I could request an appointment on Saturday. Mainly, because it has been an inconvenience for me. Again, I was promised a call back to reschedule and it did not happen.

August 30, 2021

Well I have yet to get bad service from here. Always great and always with a smile. They also take the time to explain what they are going to do…and what they did. More

by DA Ayala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know what to put here
Aug 31, 2021 -

DA Ayala responded

I cant say enough about this place for service. They have a great service department and i only wish i would have bought my truck here. Thank you for taking care of my truck.

August 30, 2021

The best auto service department. Josh Hay has been my go to guy for years. He keeps me informed on how my car service is going. Gosch Ford is a super dealership. I have purchased several cars there. They ha More

by Terry D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hay
Aug 30, 2021 -

Terry D responded

Thank you Josh Hay and service department. I trust you to do a good job on my 2020Ford Edge.

August 30, 2021

Service rep maintained communication with progress and was upfront / honest with potential costs of repairs. Service was completed sooner than expected. I appreciated being informed of worst case scenario More

by anaramos419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hutch
Aug 31, 2021 -

Aaron Ford of Escondido responded

Thank you for your business and this review, Ana. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Tony Diiullo Service Manager

August 30, 2021

Van communicated great with us during the service time, and let us know exactly what to expect. The whole process went smoothly, just as expected. More

by shawn.c.trimble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van Cruz
Aug 31, 2021 -

Aaron Ford of Escondido responded

Shawn, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Tony Diiullo Service Manager

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