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Aaron Ford of Escondido

Escondido, CA

4.4
2,349 Reviews

1717 Auto Park Way S

Escondido, CA

92029

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2,349 Reviews of Aaron Ford of Escondido

August 11, 2021

Horrible service department. Did not have a lift for my van on first appointment. I had to reschedule. Wasted my time and my friends time that was there to pick me up. Dropped off van Following Monday at 7 More

by delafa3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hutch
Aug 15, 2021 -

Aaron Ford of Escondido responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Tony Diiullo Service Manager

Aug 16, 2021 -

Aaron Ford of Escondido responded

Hello! I apologize for the inconvenience during your visit. At this time, we only have one lift that is capable of lifting heavier vehicles such as vans that was most likely in use at the time of your visit. I can offer to pay for your Uber ride and provide a free oil change for your next visit. Hope to hear from you soon! Tony Diiullo Service Manager

Aug 29, 2021 -

Aaron Ford of Escondido responded

Hello! I apologize for the inconvenience during your visit. At this time, we only have one lift that is capable of lifting heavier vehicles such as vans that was most likely in use at the time of your visit. I can offer to pay for your Uber ride and provide a free oil change for your next visit. Hope to hear from you soon! Tony Diiullo Service Manager

August 11, 2021

The whole team was helpful and made the process fast and efficient! Travis was super nice and respectful as well as patient! They made sure i left their dealership with what i came for and a full take (whic More

by xlongoria15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Milks
Aug 11, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your thoughts on working with Travis and our team. We're glad to hear we delivered such a great experience! Danny Meraz General Sales Manager

August 11, 2021

Great service. Nice people. Great products. It is a pleasure to do business with Gosch Ford dealer in a great location near all activities in CA More

by Bdingess323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon , Taylor Blais
Aug 11, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Tony Diiullo Service Manager

August 11, 2021

Excellent Service. Very friendly and efficient. Josh Hay is great.Guy who drove vehicle to the back lot was friendly and efficient. I would recommend Gosch Ford to everybody. More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Aug 11, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us, Jane. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tony Diiullo Service Manager

August 10, 2021

Shannon Medina at the service department is very professional. She is very knowledgeable and has been taking care of our company car for long time. More

by alikhorasani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Aug 11, 2021 -

Aaron Ford of Escondido responded

Thank you for your review and kind words for Shannon. We appreciate your business and our team looks forward to serving you again soon! Tony Diiullo Service Manager

August 10, 2021

Great experience. Friendly staff. Glad the coffee/hot chocolate machine is back up. I was also able to watch fox news in the comfortable waiting area. Restroom was clean. More

by paul.ahuett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh!
Aug 11, 2021 -

Aaron Ford of Escondido responded

Paul, Thank you for your very kind review. Josh and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gosch Ford Escondido. Tony Diiullo Service Manager

August 10, 2021

Shannon was able to get me in and out of there in a timely fashion. All my questions were answered, and the items in question were looked at and resolved promptly. More

by seanguerra1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Aug 11, 2021 -

Aaron Ford of Escondido responded

Sean, Thank you for your business and this review. We're happy to hear Shannon and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Diiullo Service Manager

August 10, 2021

Coach was great and a pleasure to work with! Extremely knowledgeable about the vehicles and Ford brand. Coach made the entire purchase process a breeze and provided an excellent level of service. More

by J. Patrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando, Lisa Clark, Rick "Coach" Hill
Aug 11, 2021 -

Aaron Ford of Escondido responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rick "Coach" met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Danny Meraz General Sales Manager

August 10, 2021

Pleasant experience will reccommend to others finance was easy and not stressful we have been a loyal customer over the decades and will hopefully continue More

by aslandscapevc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Blais
Aug 10, 2021 -

Aaron Ford of Escondido responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Taylor or our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Danny Meraz General Sales Manager

August 09, 2021

Josh Hay was a great help and I appreciated his knowledge, honesty and candor. He was helpful and willing to listen to me. Thanks for taking care of us. More

by WCHEESMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hay
Aug 10, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your excellent review! We are so glad that Josh had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gosch Ford Escondido. Please don't hesitate to reach out if you need anything else. Tony Diiullo Service Manager

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