Aaron Ford of Escondido

Need more guys like Hutch and Vince on your Service Team - It took me a while to figure out how to do a review but here I finally did it. There was an issue that could not be replicated but Hutch and Vince ke It took me a while to figure out how to do a review but here I finally did it. There was an issue that could not be replicated but Hutch and Vince kept working with me on it and it turned out my car needed a throttle body. They were able to set me up with a rental while the repair was done. These guys really are amazing and empathetic. Really above and beyond compared to the previous service people that Ford had in this same facility. I really do appreciate it. Like I mentioned before the previous Ford service personnel and service was hoooooorible to say the least. Just horrid. The reps were miserable, robots who it appeared to the observers looking in enjoyed taking their time as if to keep the customer in suspense. You did not know where to check in or who was next. Just a lot of disarray. Your best bet was to just show up and camp out. Then if an issue like mine came up like mine did...they would just send you off because it could not be replicated. No one would bother to listen or to care. No one felt the need for empathy and be like wow if this were my sister, wife or mom I would hate them to go through this frustration alone and with no support. I am very thankful and grateful that Ford Goesch Escondido has revamped their service department and has added jewels like Robert "Hutch" Green and Vince the shop foreman. Their customer service is exceptional and our planet needs more people like Hutch and Vince. They are top notch! Ford is blessed to have you as part of their Team. Hope they continue to revamp and bring in more people like these two fine gentleman. In this day and age most people would not bother and give up easily. Hutch and Vince went the extra mile for one customer and they do not even know me. That says a lot about their work ethic and really reminds me of what a service department used to be like and can be as I have seen it be in the Goesch Ford Escondido Service Department. - Carmen V More

Great service Thank you for getting my 17 mustang Gt in for repairs so quickly . Vehicle was repaired next day and returned to me clean . Thanks for the excellent s Thank you for getting my 17 mustang Gt in for repairs so quickly . Vehicle was repaired next day and returned to me clean . Thanks for the excellent service keep up the good work . Gosch ford exceeeded my expectations . More

Great Service Team The service team at Gosch Ford was great, from the man who met me at my car in the service drive to gather my information to the Service Consultant th The service team at Gosch Ford was great, from the man who met me at my car in the service drive to gather my information to the Service Consultant that helped me through the process of getting my work done in a timely fashion More

Awesome Sales and Finance Team From the initial interaction with Tarik, to meeting with Jason, and running numbers with Thomas and the finance team, the experience is something all From the initial interaction with Tarik, to meeting with Jason, and running numbers with Thomas and the finance team, the experience is something all dealers should strive for. We did not feel pressured or rushed. It felt more like a team experience working together. The team was working for us instead of against us. They genuinely cared about our needs to fit us in the right vehicle. Instead of pushing just to get a sale. Can’t recommend this dealer enough. More

My road to happiness I went into the dealership just to see the sizes and prices of the SUV's. I have been buying used cars for the last 25 years and was tired of not havi I went into the dealership just to see the sizes and prices of the SUV's. I have been buying used cars for the last 25 years and was tired of not having a good warranty and constantly paying for vehicle repairs. Our Sale Rep "Tarik" help us look for the SUV's and we checked out every model! looking for space, comfort, as well as low gas mileage and of course a great deal. Tarik was very patient with us. He took us out on a test drive in our now new Ford Explorer (that I named "DORA") The experience from start to finish was so memorable, as everyone was so friendly, courteous and patient. We got an amazing deal and I will always return to Ford for my future vehicles. Melissa C. More

The smoothest vehicle sale I have experienced. I entered the dealership after doing my research. I knew exactly which truck I wanted. Hassan and the entire team were very welcoming and courteous wh I entered the dealership after doing my research. I knew exactly which truck I wanted. Hassan and the entire team were very welcoming and courteous while the vehicle was brought from another lot. Once it was at the dealership and after a short test drive I signed some paperwork and was on my way. More

Top Notch Customer Service Buying experience from start to finish was positive and strait forward. Communication from the sales folks (Alix Eliante-Internet Sales Manager) were Buying experience from start to finish was positive and strait forward. Communication from the sales folks (Alix Eliante-Internet Sales Manager) were spot on and helpful. Review of the purchase options was strait forward and no pressure. What really proved that Gosch Ford of Escondido cares about there customers purchase experience and Gosch Ford is the best in the industry was what happened during the finance paperwork process. The Management team took charge and made a huge decision that was completely unexpected and made all the difference in the purchase and made my personal buying experience amazing! I recommend to anyone who is purchasing a new vehicle go to Gosch Ford in Escondido, the staff will amazed you too! More