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Aaron Ford of Escondido

Escondido, CA

4.4
2,361 Reviews

1717 Auto Park Way S

Escondido, CA

92029

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2,361 Reviews of Aaron Ford of Escondido

February 24, 2023

Called 3 weeks prior to schedule brake change. Went in on appointment date and Service Center did not know what I was there for that day, nor had any of the necessary brake parts on hand for my co More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel,
Mar 02, 2023 -

Aaron Ford of Escondido responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Tinsley Service Manager

Mar 02, 2023 -

Aaron Ford of Escondido responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Tinsley Service Manager

February 24, 2023

Told them what I wanted and what I had to work with and they disappoint thanks Jerimy More

by Izzydizzydevil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerimy Deines
Feb 24, 2023 -

Aaron Ford of Escondido responded

It's fantastic to hear that Jerimy provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Gosch Ford Escondido! Danny Meraz General Sales Manager

February 24, 2023

Gosch Ford has been awesome from start to finish. Bill was great, not pushy and very informative. Great experience! More

by GK
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
William Gebbie
Feb 24, 2023 -

Aaron Ford of Escondido responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Bill and our team here at Gosch Ford Escondido. Danny Meraz General Sales Manager

February 24, 2023

Denisse fue muy amable al explicar todas mis preguntas, he hiso todo lo posible por encontrar respuesta y la verdad quede muy satisfecha con su atención . Gracias Denisse . More

by virginiamaldonado77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denisse Canales
Feb 24, 2023 -

Aaron Ford of Escondido responded

Here at Gosch Ford Escondido, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Denise, and it was a pleasure having you at the dealership. We appreciate your review! Danny Meraz General Sales Manager

February 24, 2023

Jerimy is an excellent Ford Sales Person. Very knowledgeable, reassuring and a pure pleasure to work with. I am going to recommend him to all of my friends, family and colleagues. I love the More

by Aquafocuslandscape
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerimy Deines
Feb 24, 2023 -

Aaron Ford of Escondido responded

Thank you so much for your wonderful review! We are thrilled that Jerimy had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Gosch Ford Escondido! Danny Meraz General Sales Manager

February 24, 2023

Denise & Danny great customer service. Denise even gave me a ride back to my sister. I brought the car in for my sister to sale. More

by lattegirly101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denisse Canales , Ricardo Durazo, Danny Meraz, Mike Tinsley, Jerman Rodas, Denisse Canales
Feb 24, 2023 -

Aaron Ford of Escondido responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Denisse and Danny met your expectations. Thank you again for choosing Gosch Ford Escondido! Mike Tinsley Service Manager

February 23, 2023

Quick and easy service was performed and great technician. Recommend to all my friends for service to be performed here More

by MIGUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Feb 24, 2023 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Tinsley Service Manager

February 23, 2023

Useless. Had a smog code problem on my 1998 F150. Service rep said they could diagnose. A day later he calls and says they can't work on it - too old - they d More

by captainron
Recommend Dealer
No
Employees Worked With
Jerman Rodas
Feb 26, 2023 -

Aaron Ford of Escondido responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mike Tinsley Service Manager

Feb 26, 2023 -

Aaron Ford of Escondido responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mike Tinsley Service Manager

February 22, 2023

I picked it up and my seatbelt was jammed. They took it in the back and managed to fix it after about 15-20 min. Couldn’t fix the rattle in my dash. Had it for 3 days and “couldn’t duplicate” More

by joelj01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Medina
Feb 22, 2023 -

Aaron Ford of Escondido responded

Hey Joel, I’d like to find out more about your visit. We want to make sure all of our customers have the best experience possible. Please shoot me an email (mtinsley@goschmail.com) with your information so I can reach out to you. Mike Tinsley Service Manager

February 22, 2023

Service is good and easy to work with but the parts department is terrible and would not recommend to deal with. More

by asteward
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley, Tony Salce, Jake Pool, Viktor Mazurenko
Feb 22, 2023 -

Aaron Ford of Escondido responded

Thank you for the positive feedback but we would like to get to the bottom of the parts issue. Please let me know what is the best way to reach out to you if you are available. Mike Tinsley Service Manager

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