Aaron Ford of Lake Elsinore

I had been looking for a new truck for awhile. I saw an ad for Lake Elsinore Ford advertising a 2021 Ford F350 Crew cab, lifted 4x4, platinum edition. The dealership salesman picked me up, took me I saw an ad for Lake Elsinore Ford advertising a 2021 Ford F350 Crew cab, lifted 4x4, platinum edition. The dealership salesman picked me up, took me to the bank, then back to the dealership. I ended up paying $97,000 for the truck, signed everything & left. There was a crack in the windshield, so I got a due bill to come back and have it replaced. I was staying at my place in Lake Havasu, so set out for Arizona. On the way, a semi cut me off, when I attempted to honk the horn, not only was there no horn, but the middle of the steering wheel just pushed in way too far, which indicated there was no airbag as well. Neither one of those things were disclosed, ever. Because it's against the law to even advertise a vehicle let alone sell one without a horn or airbag. I also noticed on the freeway the hood seemed like it was going to open, I pulled over more than once to see why it wouldn't close completely, the latch was bent. I finally made it to AZ, next day took the truck to Bullhead City Ford service dept, explained what I seen and asked them to go through it. They did and then took me for a walk around my new, 100,000 dollar truck and showed me like 15 things that were not right. The mass air flow sensor was unplugged, the module for the steps was sitting atop the battery, the horn and airbag were missing, there were wires cut and left open, there were wires underneath where a train horn and lighting system were previously installed, both gone and wiring left just wrapped around the frame. I mean, it went on and on. When the service manager looked up the truck to see if Lake Elsinore Ford had done any inspections, they claimed they had done like four 125 point inspections and the truck passed without a beat! Absolute lies. So I contacted Lake Elsinore Ford and told them about everything, including this was a fraudulent sale and instead of them even acknowledging what I was saying, they just said oh, well, bring it back, let's get that windshield fixed for you & any other concerns. CONCERN??? Seriously, how about this truck was stripped by your guys in the service dept, plus, the sale was fraudulent & against the law. I reported them to the FTC, BBB and DMV. I immediately stopped payment of $97,000 and headed back to California. Upon arrival, I went to my resort where my hotel room was and wanted to rest and clean up before heading to the dealership. The dealership started blowing up my phone, because the payment was stopped, demanding the truck or payment, but wouldn't once even address what they had done. While I was at the hotel, the dealership located the truck and came and stole it from me & left me stranded. They are absolute thieves and cowards. They threw the majority of my belongings out before I even had a chance to get there and pick my things up. The truck then sat in the back of the dealership for close to a year, because they weren't allowed to resell it because of everything. About 4 months ago, I got a guy calling me saying he had just purchased that truck at an auction for $52,000 and wanted to know what all was in the truck when I bought it, because there was so many things missing, the hood wouldn't shut, etc. I know Aaron Ford has since taken over the dealership, I just hope that they did a major overhaul in the employees. Other than my salesman, the manager and assistant Mgr are not to be trusted, ever. More

Extremely unprofessional folks in the sales management team. Sales rep was helpful but Marvin Rojas the "GSM' was serving up the classic bait and switch with advertised pricing. Have over 6k in dealer add team. Sales rep was helpful but Marvin Rojas the "GSM' was serving up the classic bait and switch with advertised pricing. Have over 6k in dealer add ons even on a used car (etching, security system, ceramic coating and windshield warranty). Dealerships like these should not exist and give the good ones a a bad name. Stay far far away. More

I called the parts department and this lady Nina helped me make sure I was purchasing the correct parts and informed me of the cost and time it would take me to complete what it was my car needed to be don me make sure I was purchasing the correct parts and informed me of the cost and time it would take me to complete what it was my car needed to be done. I really appreciated the informative and promptly response that I received from Nina. She helped me with a lot of time of saving, thanks Nina! More

I called into the parts department confused and irritated and Nina helped along. She knew what part I needed reassured it was the correct part. She took the time to make sure I understood all cost and got me and Nina helped along. She knew what part I needed reassured it was the correct part. She took the time to make sure I understood all cost and got me off the phone quickly. More

Just experienced a bait and switch. Lake Elsinore ford advertised a car on CarGurus. I txt to confirm availability and features. They replied with a yes and asked me to come in to test Lake Elsinore ford advertised a car on CarGurus. I txt to confirm availability and features. They replied with a yes and asked me to come in to test drive. I showed up in 2 hours at my scheduled appointment time and they said they moved the car and it wasn’t there. I asked them where it was? They then they changed their story and said they sold it this morning. Buyer beware. More

I have been trying for 2 days to schedule an appointment for my vehicle left 2 messages and no return calls. This has been a problem I’ve had every 6 months I try to get service appointments. On the interne for my vehicle left 2 messages and no return calls. This has been a problem I’ve had every 6 months I try to get service appointments. On the internet it won’t let me schedule an appointment due to mileage not enough for oil change but 6 months are past. I’ll just go to Temecula for service from now on. Looking to buy a mustang soon but won’t be at Elsinore. See ya More

My buying experience was great i worked with Ryan also had a great experience the finance department had a great experience the finance department More

Stay far away from this dealership. I have had nothing but bad experiences at this dealership, seeing as it is the closest ford dealer to my home and I have been a loyal ford customer I I have had nothing but bad experiences at this dealership, seeing as it is the closest ford dealer to my home and I have been a loyal ford customer I bring it here for service. My F450 Platinum pickup truck has left me stranded in 110 degree weather in the AZ heat had to get towed back. I've had truck in for a number of transmission and electrical issues. The front tires have cupped to the point that the dealer had to replace them now at 18k miles the tires have cupped again and now they are telling me go to another dealership. I get a phone call that the rear brakes are warped and brake pads are bad... they want $1200 because it's not covered under warranty. Rear brake pads and rotors are supposed to last 80-100k miles. Service director hung up the phone on me and they simply don't care nor want to fix the issues. John the service director told me to take it to another dealership, then when I asked for all my service records to forward to my attorney in his word "I do this all day I can send them to you, but I'll wait for your attorney to request them" I answered with xxx!!! He then hung up the phone! Filing complaints with ford, and will be writing into the owner and GM over this! More

My buying experience has been great. They brought my Ranger in from another dealership and it is perfect. They made me happy! Sales, finance, and delivery were efficient and quick. They brought my Ranger in from another dealership and it is perfect. They made me happy! Sales, finance, and delivery were efficient and quick. More

The people at Lake Elsinore Ford were courteous and really try to work with you. I drove away a used car for an excellent deal. I walked out of another local dealership after 5 min because they were so really try to work with you. I drove away a used car for an excellent deal. I walked out of another local dealership after 5 min because they were so rude to me. More