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Aaron Ford of Poway

Poway, CA

4.4
144 Reviews

12740 Poway Rd

Poway, CA

92064

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Showing 144 reviews

April 17, 2025

It was my first time and Maxx treated me very well. Even he offered me uber and drop off my car after the service. I really recommend them! More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxx Scott
Apr 17, 2025 -

Aaron Ford of Poway responded

Alex, we're delighted to hear that Maxx took great care of you during your visit at Aaron Ford of Poway. Thank you for recommending us!

April 10, 2025

I recently purchased a 2024 Ford Escape from Aaron Ford of Poway. The process went quite smoothly, but because it was a used vehicle with very low mileage, we had a few technicalities that came up during t More

by Shari
Recommend Dealer
Yes
Employees Worked With
Vishal
Apr 11, 2025 -

Aaron Ford of Poway responded

Shari, we're delighted to hear that Vishal and the team at Aaron Ford of Poway made your car-buying experience a pleasant and easygoing process. It's great to know you felt valued throughout the visit, we'll be sure to pass along the kind words. Enjoy your Ford Escape, we wish you safe travels ahead!

March 27, 2025

I took my Ford Explorer in for a simple oil change, but what followed turned into a complete disaster. While pulling into the service bay, the car was wrecked. Instead of taking responsibility, the dealers More

by 2015Xplore
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Reesa Mohammed Ali, Richard Kresge, Alyssa Galmez, Jose Rodriguez, Paul Madden, Cameron Cole, Hector Cuerno, Jason Jordon, Ryan Martinez, Brian Lanning
Apr 01, 2025 -

Aaron Ford of Poway responded

Amanda, I'm truly sorry to hear about your experience with the service and communication issues. This is not the level of professionalism we strive for, and I apologize for any distress caused. We would like to address these concerns directly with you; please feel free to reach out at your convenience so we can work towards a resolution. Thank you, Vishal Sharma – General Manager – vishal@aaronag.com – (562) 241-5296

March 19, 2025

SCAM ALEERT! !! Stay away from this company. After the agreed price for a car I was going to buy. Their asking price BTW. I didn’t haggle or ask for any extras at More

by briang4loans
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Mulham Kodaimati
Mar 21, 2025 -

Aaron Ford of Poway responded

It's concerning to hear about your experience with the sales process, and I apologize for any frustration caused. We strive for transparency in our dealings, so it's disappointing to learn that this wasn't reflected during your visit. If you're open to discussing this further or have additional questions, please reach out at your convenience. Thank you, Vishal Sharma – General Manager – vishal@aaronag.com – (760) 745-3361 ext. 710

February 27, 2025

Local Guide·49 reviews·13 photos Do not use this dealership sent all documents as requested when I arrive they tell me they will not accept my driver license, that was issued by the California BMV b More

by chianti740
Purchase Time
Recommend Dealer
No
Employees Worked With
Jose Valadez, Richard Kresge, Mulham Kodaimati, Jericho Amoroso, Kevin Vera, Anthony Taing, Gary Abajian, Brian Lanning, Devin Suder
Feb 28, 2025 -

Aaron Ford of Poway responded

I'm sorry to hear about the misunderstanding regarding your documents. We strive for clear communication and regret any inconvenience this situation caused. Your feedback is valuable to us, and we'd like to address any outstanding concerns. Please feel free to reach out anytime. Thank you, Calvin Gulam - General Sales Manager - calvin@aaronag.com

Feb 28, 2025 -

chianti740 responded

No misunderstanding - pure lack of communication on your behalf. Why would I expect to bring documents I already submitted, if it's not communicated I need to bring them . Also I was clear that I would have to Uber there so I needed to make sure everything was in place but instead I got stuck with a 250 Uber bill 125 to your location and 125 back home. Which is exactly what I was trying to avoid. So I'm your miscommunication cost me 250$ and still no car.

Mar 02, 2025 -

Aaron Ford of Poway responded

We would like to speak with you directly but are unable to locate your information from the username provided. Please reach out at your convenience. Thank you, Tim LaFuze - Service Manager - tlafuze@aaronfordofpoway.com

Mar 02, 2025 -

chianti740 responded

What is there to talk about unless your sending me the wasted travel money we have nothing to discuss

February 01, 2025

Vanessa was great! She took me to my rental and stayed in contact with me! She had impeccable customer service! More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Venessa
Feb 03, 2025 -

Aaron Ford of Poway responded

James, we're delighted to hear that Vanessa provided you with such excellent service at Aaron Ford of Poway! Thanks for sharing your experience and recognizing her efforts.

January 27, 2025

They always have available appointments and very friendly personnel. Service is explained before and after completion More

by joy.knoll15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Cristerna, Hector Cuerno
Jan 27, 2025 -

Aaron Ford of Poway responded

Thank you for sharing your experience with us, Joy! We're delighted to hear that our team at Aaron Ford of Poway provided friendly service and clear communication. We look forward to serving you again in the future!

January 13, 2025

I’m so impressed how professional and effortless it was working with Aaron Fords service dept. My new Ford store!!! Thank you Benjamin Woodard for your guidance. More

by Iconic Coach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Woodard
Jan 13, 2025 -

Aaron Ford of Poway responded

We're delighted to hear that Benjamin and the service team at Aaron Ford of Poway made your experience so professional and effortless! Thank you for choosing us as your new Ford store.

October 29, 2024

Eduardo Ruiz and Billy is a person who helped me in the process of my vehicle's maintenance and in some other details of the car. He kept me informed at all times of the repair process and he is a very pro More

by Nitro92113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Ruiz, Billy Simmons
Oct 29, 2024 -

Aaron Ford of Poway responded

Thank you for sharing your experience with us at Aaron Ford of Poway! We're glad to hear that Eduardo and Billy provided professional service and kept you informed throughout the maintenance process. We appreciate your feedback!

April 18, 2024

Backstory: I took my truck in for its 30000 mile service a couple of weeks ago. While it was being serviced, the lift had an extension failure and the truck slipped, damaging the passenger-side running boar More

by doriopsilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Rogers
Apr 19, 2024 -

Aaron Ford of Poway responded

I'm sorry to read about your experience and the lack of communication you encountered. We aim for efficient, transparent service so it's disappointing that we didn't meet those expectations in this instance. I'd like to personally assist with any remaining concerns or questions you might have regarding the repair work done on your truck - please feel free to reach out at a time convenient for you. Thank you, Cainen Wong - Fixed Operations Director - 858-956-2424 - cwong@aaronag.com

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