Aaron Ford of Poway

I will start this off by saying this is my second car purchase through this Ford dealership. My first vehicle purchase was flawless and the whole reason I went back to purchase a second vehicle. I purcha purchase through this Ford dealership. My first vehicle purchase was flawless and the whole reason I went back to purchase a second vehicle. I purchased a Ford Explorer 2020 in February 2024. about a month and a half ago my transmission went out and after a bunch of fiasco and being told different things by different people I finally was able to find out that I did have the lifetime powertrain warranty and that I was covered. I took my car in June 30 give or take a day and they have not started the repair as far as I know as of now today’s date. I was told 5 to 14 days for a transmission repair is what it usually takes on average. I was told no loaner cars. They don’t have a loaner program anymore, but then I was then told that they would look into getting me a rental and would try their best to give me a rental or a loaner vehicle. well, so far I’ve not gotten help on either department and me and my fiancé and my two children have been using one vehicle and really don’t have the means to go and get a rental on their own as of right now, so therefore the dealership helping me out with this would have been a huge plus, especially with how long this is taken and all the crap that I’ve been told and had to endure through this process. I’m very unhappy this time around with the customer service and pretty much being told many things by multiple people there’s been a struggle to use one vehicle this whole time and to be told different things and different dates by individuals. *UPDATE* Well this morning I was contacted by Eddie from poway ford, and he ended up helping me and fixed the issues i was having. I appreciate him helping me get a rental and gave me the set completion date for my repair. I appreciate the extra effort to help come to a resolution time! More

Mobile Service took care of a couple recalls. All smooth. Initial service was delayed for some reason and then dealer eventually called back to book appt All smooth. Initial service was delayed for some reason and then dealer eventually called back to book appt More

Navid was exceptionally well in helping us pick out a car. He was polite and very professional. It was a pleasure buying a car from him. car. He was polite and very professional. It was a pleasure buying a car from him. More

We took our vehicle in for general service. While in for service they took care of a recall. They advised on a recommended service from the Tech but did not push to have it done on that day. Gr While in for service they took care of a recall. They advised on a recommended service from the Tech but did not push to have it done on that day. Great experience. More

Navid did a great job helping us with our Mach E lease. He was very knowledgeable and very friendly. He was a pleasure to work with. Thanks He was very knowledgeable and very friendly. He was a pleasure to work with. Thanks More

Jakwan and his support staff were amazing. No need to haggle if you know what you want and they will deliver. Friendly, informative and very understanding. One of the better car buying experie No need to haggle if you know what you want and they will deliver. Friendly, informative and very understanding. One of the better car buying experiences, and I’ve had many. Highly recommended. More

It was my first time and Maxx treated me very well. Even he offered me uber and drop off my car after the service. I really recommend them! Even he offered me uber and drop off my car after the service. I really recommend them! More

I recently purchased a 2024 Ford Escape from Aaron Ford of Poway. The process went quite smoothly, but because it was a used vehicle with very low mileage, we had a few technicalities that came up during t of Poway. The process went quite smoothly, but because it was a used vehicle with very low mileage, we had a few technicalities that came up during the process. I was surprised and pleased when the dealership GM, Vishal, reached out to my husband and I to have us into his office. He wanted to go over the details of the purchase and to make sure we were happy and comfortable with the transaction and purchase of our new vehicle. I typically dread the car buying experience, but I must say I was pleasantly surprised. The staff and management at Aaron Ford of Poway made my husband and I feel like valued customers and we are happy to have worked with this establishment on our most recent vehicle purchase. More

I took my Ford Explorer in for a simple oil change, but what followed turned into a complete disaster. While pulling into the service bay, the car was wrecked. Instead of taking responsibility, the dealers what followed turned into a complete disaster. While pulling into the service bay, the car was wrecked. Instead of taking responsibility, the dealership avoided addressing the damage and sent my car to an unknown body shop. They only fixed the bare minimum, and when I asked for clarity, they never provided a service ticket or explained what had been repaired or replaced. Since the incident, my car has never been the same. I’m now stuck with a car that has ongoing issues because of this mishandling. The dealership's service and communication were abysmal — they pressured me not to involve my insurance, which, in hindsight, was a huge mistake. If you value your vehicle and peace of mind, stay far away from this dealership. The lack of professionalism, accountability, and transparency makes this a place to avoid at all costs. More

SCAM ALEERT! !! Stay away from this company. After the agreed price for a car I was going to buy. Their asking price BTW. I didn’t haggle or ask for any extras at !! Stay away from this company. After the agreed price for a car I was going to buy. Their asking price BTW. I didn’t haggle or ask for any extras at all. Easiest sale this person has ever had. The salesman came back with his up sell efforts. I said, “Look, I’m not interested in any of these aftermarket products. 4 items that were each about $1500. The salesman then told me they come with the car. It’s already in the price. I was shocked. But, ok giving me some sizzle before the rate came out. I knew it was going to be a high rate. So I figured he was giving me reason to buy. But, if they want to give me these things Ill take them. Things like preselling me a windshield five years in advance for $1500. I know they can get a windshield installed for $300. Heck, I can. But if they want to inflate the price of something they are giving me for free. Then let them say whatever the value is. I don’t care. The rate what high but that’s not on them. Thats the credit I showed up with. The deal was zero money down. I agreed and moved to financing. The financing department by the way is very professional and they are able to get good deals from the relationship they have. My problem is with the sales process. In in the finance office now, signing, and after about 6 signatures, I asked what the term was because the monthly seemed high. I figured the term was short. He came back WITH 72 months. That didn’t math in my head. I asked whats going on. He said its all your add ons. The sales team was trying to make me pay for these unwanted aftermarket xx products. I said I absolutely did not agree to this. Please remove them. That should math better. The finance manager didn't have that authority and said he had to go back to the Sales Manager for the removal. I said please remove these things and we can continue. After a minute he came back with you have to take this deal with these aftermarket up sales products the aftermarket coating and alarms system are already on the car. Someone else is already approved of this exact same offer. You must take this deal or nothing. So, why are they selling a car that someone else is approved and ready to buy? Sounds like a high-pressure last-minute xx line to me. Why the bait and switch? Also, if these after market products are already on the car. Its false advertising. The price is listed on the internet and it dosent reflect in the ad. I will look into this with my lawyer. Maybe that is standard business practices at Arron Ford. Maybe it’s taught all the way from the top. I'll let you imagine the rest. A few choice words, I’m not proud of. But they knew their scam was not going to work on me. So, in conclusion. If you want an honest company that won’t try and scam you. Stay away from Arron Ford. THANKS FOR WASTING MY TIME!!! More