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Aaron Ford of Poway - Service Center

Poway, CA

4.4
32 Reviews

32 Reviews of Aaron Ford of Poway - Service Center

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November 17, 2023

The service department was excellent! Mike the service rep.was great he explained everything they were going to do to my truck, I will definitely be using the service in the future. Than More

by Kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuerno
Nov 17, 2023 -

Aaron Ford of Poway responded

Kenny, it's great to know that Mike and our service department at Aaron Ford of Poway provided you with excellent service. We look forward to seeing you again in the future!

November 10, 2023

I have purchased two new trucks from Aaron Ford so far. The purchasing experience went smoothly with no problems. I have left a review previously on that. This review is about the service department. I nee More

by revbedard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Simmons
Nov 10, 2023 -

Aaron Ford of Poway responded

We're glad to know that Billy and our team at Aaron Ford of Poway were able to assist you with your towing issue quickly and efficiently. We appreciate the shout-out! Safe travels on all your future camping trips!

July 12, 2023

Warning to not take your vehicle here they employ incompetent people at aaron ford of Poway, the second time we brought my wife's mustang in for an oil change they dropped the car off the lift and d More

by Arturoquartaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Jul 17, 2023 -

Aaron Ford of Poway responded

Hello Mr. Quartaro. At Aaron Ford of Poway, we strive to provide every customer with an exemplary car buying experience. We also deliver transparent, honest, and truthful service with utmost sincerity. At the time of signing legally binding paperwork, we offer every customer the option of getting a contract cancellation agreement on used vehicles. In your case, you decided against the optional contract cancellation agreement. The optional digital license plate was provided to you and included in the advertised price. We are open to hearing any additional concerns so that we may address them immediately. Thank you, Kriti Sharma - Business Operations Manager - kriti@aaronfordofpoway.com, (858) 748-1400 ext. 2321

July 12, 2023

The “Entire” service team at Aaron Ford were beyond professional, courteous and knowledgeable. Words can’t describe how effective and efficient they were. Thank you very much!!! More

by usbp22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Simmons
Jul 13, 2023 -

Aaron Ford of Poway responded

Thank you for the review! We're glad to hear that our team at Aaron Ford of Poway exceeded your expectations. Your kind words mean a lot to us and we hope to see you again down the road!

June 01, 2023

I came in for service on a recall item (roof rails). I had responded to email from Ford and set an appointment, but the national Ford call center failed to inform the dealership of my appointment. Whe More

by taperry007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuerno
Jun 01, 2023 -

Aaron Ford of Poway responded

We're happy to hear that Hector was able to assist and provide great service during your visit. Thank you for taking the time to share your experience, and we hope to see you back again at Aaron Ford of Poway!

May 24, 2023

Prompt, capable & courteous service that met the needs of the visit and offered clear alternative choices to control cost. More

by Ed Spaeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuerno, Billy Simmons
May 24, 2023 -

Aaron Ford of Poway responded

Ed - Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Aaron Ford of Poway team. Drive safely, and we hope to see you back again down the road!

April 12, 2023

BEST AT SERVICE! !! Cainen, Adam, and the entire service crew did it again!!! Our son needed some work done on his Escape, and of course, we go where Cainen Wong i More

by CarAtty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cainen Wong, Adam
Apr 19, 2023 -

Aaron Ford of Poway responded

It is great to hear that Cainen, Adam, and the team put you and your family at ease! Thank you for trusting Aaron Ford of Poway with your service needs.

March 13, 2023

My husband has a terminal illness and is unable to drive. I took his truck in for servicing got to the my 8 o’clock appt early was told it would be done at about 9:15 am. At 11:45 am the truck was finally d More

by Dmyersinc
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector J Cureno #191= Rating 0
Mar 20, 2023 -

Aaron Ford of Poway responded

I would like to sincerely apologize for your negative experience. We expect top-notch care and communication from our team and it is disappointing that we missed the mark during your visit. If there is anything we can do to make things right or assist you in the future, please don't hesitate to contact me directly. Thank you, Cainen Wong - Fixed Operations Director - 858-956-2424 - cwong@aaronfordofpoway.com

February 24, 2023

Humberto was great! Service was prompt even without an appointment. Pricing was fair and competitive. Humberto followed up and made sure everything was good! Danton was More

by chuckk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto Lopez
Feb 24, 2023 -

Aaron Ford of Poway responded

Chuck, thank you for the review! We are so glad to hear that Humberto, Danton, and the team delivered such a successful service experience. Drive safely, and we hope to see you back again at Aaron Ford of Poway!

December 12, 2022

Great same day service and friendly staff I wouldn’t hesitate to go back for any issues with my ford rs More

by Bartjessen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto Lopez
Dec 13, 2022 -

Aaron Ford of Poway responded

Thanks for the 5-star rating of us here at Aaron Ford of Poway! We appreciate it!