Aaron Ford of Poway - Service Center

The service department was excellent! Mike the service rep.was great he explained everything they were going to do to my truck, I will definitely be using the service in the future. Than Mike the service rep.was great he explained everything they were going to do to my truck, I will definitely be using the service in the future. Thanks More

I have purchased two new trucks from Aaron Ford so far. The purchasing experience went smoothly with no problems. I have left a review previously on that. This review is about the service department. I nee The purchasing experience went smoothly with no problems. I have left a review previously on that. This review is about the service department. I needed the towing (7 pin harness) checked before I went on a camping trip. I was getting an overload-no brake warning on my brake controller with the trailer connected the morning we were to leave. I knew it was the truck Or the trailer. I had no way of testing the truck. I took a chance and went to Aaron Ford and told them of my situation. Fortunately for me I met the Shop Foreman Billy Simmons on his way into work. I spoke with him and described my situation and problem. In a short time he came out and tested the 7 pin connector and found that it was functioning correctly. That was a big relief. At least I knew the issue was with the trailer and I could take care of that. I really appreciated his taking the time to help me out. He did not have to do that but it says a lot of his customer service. Thanks Billy! More

Warning to not take your vehicle here they employ incompetent people at aaron ford of Poway, the second time we brought my wife's mustang in for an oil change they dropped the car off the lift and d incompetent people at aaron ford of Poway, the second time we brought my wife's mustang in for an oil change they dropped the car off the lift and damaged it they then had it "repaired" by someone that looked like they had the paint matching skills of someone that hangs out at a carwash and asks if you need your car painted I would say it looked like it was fixed in Tijuana but that would be a insult to the hard working unlicensed very talented people from tj! I've seen great work done down south and this was far from the "quality work" you'd expect from this big company, the second time we brought her car in for a service bulletin on the back up camera when we went to pick up the car they told us our camera was burnt and we'd need to pay for a new one $1275 when it was working before I told the service manager isn't it safe to say you guys burnt it when you were wrapping electrical tape around the wires and shorted it? they are liars here and don't get me started on the dishonesty they show when buying a car with them please do not buy a car here save yourself the frustration of being scammed if they could take your elderly grandma's last dollar they will here at Aaron Ford of Poway More

The “Entire” service team at Aaron Ford were beyond professional, courteous and knowledgeable. Words can’t describe how effective and efficient they were. Thank you very much!!! professional, courteous and knowledgeable. Words can’t describe how effective and efficient they were. Thank you very much!!! More

I came in for service on a recall item (roof rails). I had responded to email from Ford and set an appointment, but the national Ford call center failed to inform the dealership of my appointment. Whe I had responded to email from Ford and set an appointment, but the national Ford call center failed to inform the dealership of my appointment. When I arrived, they had no record of my appointment. Hector was very helpful and patient, as I was clearly frustrated. Hector got me in and fixed the recall issue within a few hours. Great service! More

Prompt, capable & courteous service that met the needs of the visit and offered clear alternative choices to control cost. the visit and offered clear alternative choices to control cost. More

BEST AT SERVICE! !! Cainen, Adam, and the entire service crew did it again!!! Our son needed some work done on his Escape, and of course, we go where Cainen Wong i !! Cainen, Adam, and the entire service crew did it again!!! Our son needed some work done on his Escape, and of course, we go where Cainen Wong is! We know he is honest, and he trains his crew to be the same way. AND THEY DO GREAT QUALITY WORK!!! His dad and I felt comfortable with what they said needed to be done, and more importantly, our nervous son was comfortable. Exceptional work, as always! Thank you Cainen and crew!!! More

My husband has a terminal illness and is unable to drive. I took his truck in for servicing got to the my 8 o’clock appt early was told it would be done at about 9:15 am. At 11:45 am the truck was finally d I took his truck in for servicing got to the my 8 o’clock appt early was told it would be done at about 9:15 am. At 11:45 am the truck was finally done after I asked the service advisor 2or3 times where’s the truck. I was the last person in the waiting room to leave. I’m a senior citizen I will never go back to Aaron Ford Poway. With their disorganized rude customer care policies they won’t last long. There are to many other auto servicing businesses that will want our business. Management better wake-up! More

Humberto was great! Service was prompt even without an appointment. Pricing was fair and competitive. Humberto followed up and made sure everything was good! Danton was Service was prompt even without an appointment. Pricing was fair and competitive. Humberto followed up and made sure everything was good! Danton was also very helpful. I would recommend this Dealership for all of your Ford vehicle needs! More

Great same day service and friendly staff I wouldn’t hesitate to go back for any issues with my ford rs hesitate to go back for any issues with my ford rs More