Aaron Ford of Poway - Service Center

Convenient computer crash Booked appointment as recall repair and Marks computer was down when I dropped vehicle off. Called an hour later to tell me steering repair cost was $ Booked appointment as recall repair and Marks computer was down when I dropped vehicle off. Called an hour later to tell me steering repair cost was $2200 and it was not covered under recall so he had to charge me $150 to tell me this. not cool. The vehicle is 2008 Ford Escape with BB value of $3000 tops. Mark thought i should get the repair done. The service rep who drove my vehicle to me got out, handed over the keys and said “I think you need air in the front tire”. Told him I’ll find a gas station 🙄 I will never use this dealership again. More

Outstanding Service We had an air conditioning unit go out in our Ford Escape.  The estimate to repair the unit was over $2000.  Luckily, we had an extended warranty cove We had an air conditioning unit go out in our Ford Escape.  The estimate to repair the unit was over $2000.  Luckily, we had an extended warranty coverage from another company and thought every item would be covered for the repair, only to find out there were many  restrictions the insurance company tried to impose on the repair.  However, due to Mark's diligent and persistent work in contacting the insurance company, he was able to negotiate a settlement that was greatly reduced from the original estimate.  We cannot thank Mark enough for the time and effort he put in to help with the final result.  Each time we have our 2 SUVs in for service, Mark is extremely helpful, explaining what must be done and why. There is no question in our minds that he is a top notch employee at Perry Ford!!! He deserves a rating of 5!!! More

Outstanding service Mark, the service advisor was awesome. Our 2013 E-350 obviously had a transmission that grenaded. Mark worked with our warranty service company, cen Mark, the service advisor was awesome. Our 2013 E-350 obviously had a transmission that grenaded. Mark worked with our warranty service company, century warranty services, who I would never use again, to get us the best deal he could on the repair. century wanted to put a $1500 “rebuilt” transmission in our van but they wouldn’t give us the information on the rebuild company or a copy of the 12 month 12 thousand mile warranty to review before the work was done. All I could picture was the AAMCO commercial from the 80’s with monkeys beating on a transmission with 2x4s. No thanks. Mark got me a factory rebuilt with 36 month unlimited mileage for about $2500. I manage a fleet of 200 vehicles for a local government agency, that’s a better price than I can get. When a cooling line fitting’s threads got bunged up, and the parts were not available locally, Mark got us a loner to meet some prior engagements. Awesome service. More

Poor Management My husband took in his 2017 Ford F150 for an issue that was diagnosed as being a bad turbo. It took a week for them to repair. Two days after getting My husband took in his 2017 Ford F150 for an issue that was diagnosed as being a bad turbo. It took a week for them to repair. Two days after getting truck back it was even worse, took it back in and they determined that the 4 wheel drive was trying to ingaage. They have had the truck for 3 weeks now. When you call to check status, no one returns your call and you have to drive to dealership to get answers. I blame very poor management with the exception of not communicating, that is on the service writer. We will not take a car to this dealership for an oil change at this pointt. More

Service center communication After 1st scheduled maintenance I tried to schedule a 2nd and 3rd. After being on hold for over 10 minutes each time I gave up and scheduled with anot After 1st scheduled maintenance I tried to schedule a 2nd and 3rd. After being on hold for over 10 minutes each time I gave up and scheduled with another Ford dealership further away. More

Horrible Experience I pulled up to the service entrance and was totally ignored by the employees even though I was trying to flag someone down finally this woman comes up I pulled up to the service entrance and was totally ignored by the employees even though I was trying to flag someone down finally this woman comes up and says sorry we are short staffed because of the construction and we don't do walk ins you need to make an appt so she gives me her card and I called to make an appt it went straight to voicemail then I went on the website and called the main number the receptionist answered and I told her what I wanted then without saying Ill transfer you I thought she hung up so I waited then it sent me to another voicemail. I was extremely unhappy with their customer service. I am new to Poway and thought I would be able to take my precious girl (my mustang gt) there so now I have to drive all the way back to my old town of La Mesa to go to Penske Ford which used to be Drew ford there customer service is absolutely outstanding but Perry Ford I do not recommend it to anyone Horrible experience!!! #USNAVYVETERAN More