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Academy CDJR - Service Center

Tipton, IN

4.4
307 Reviews
Call Service Center (765) 415-4101

307 Reviews of Academy CDJR - Service Center

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February 21, 2025

Jordan is a great asset for any company. We had a tire that was losing air. We pull in. And was in and out within an hour. What could have been a terrible ordeal? Being 20 miles from hom More

by Omega man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
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Mar 07, 2025 -

Academy CDJR responded

Thank you for the wonderful feedback! We're so glad Jordan was able to take care of you quickly and efficiently, especially on a wintery day. It’s great to hear that what could’ve been a stressful situation turned into a positive experience. We appreciate your kind words and look forward to assisting you again in the future!

February 19, 2025

I needed a new remote, which is very expensive. Jordan helped reduce the price using some of my old remote which made it a little more reasonable for me. They were able to get me in that afternoon, More

by Kwarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2025 -

Academy CDJR responded

Thank you for the great feedback! We're so glad Jordan was able to help make the remote more affordable and get you in quickly. It's wonderful to hear that you had such a positive experience, and we're happy we could also take care of your car with a wash! We truly appreciate your business and look forward to helping you again in the future.

February 18, 2025

It was a very pricey visit. Went to get new brakes .By the time I went to pick it up it cost me $3200. More

by tcline1421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for sharing your experience, and we’re sorry to hear that the final cost was much higher than you expected. We understand how frustrating that can be, especially when the price is significantly different from what you anticipated. We’d love to help clarify what led to the higher cost and ensure everything was properly explained to you before proceeding with the work. Please reach out to us directly so we can look into this and address any concerns you have. Your satisfaction is important to us, and we want to make sure you're fully informed moving forward. General Manager, Adam Arredondo adam.arredondo@drivechariot.com

February 17, 2025

This dealership is always welcoming and informative. Everyone is friendly. The areas are spotless and bright! I love my car wash after my service call! More

by rmchristie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Report | Print
Mar 07, 2025 -

Academy CDJR responded

Thank you for the wonderful feedback! We’re so glad to hear that you consistently have a positive experience with us and that our team has made you feel welcome and informed. We truly appreciate your kind words and are happy you enjoy the car wash after your service. We look forward to serving you again soon!

February 17, 2025

I appreciate the quick turn for my cars every time I come in. I appreciate the workspace for me to set up and get my work done. Thank you More

by beth.a.cline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Report | Print
Mar 10, 2025 -

Academy CDJR responded

Thank you for the kind words! We're so glad to hear that you appreciate the quick service and the workspace we provide. We want to make your experience as convenient and comfortable as possible, so it’s great to know that it's helping you get your work done. We look forward to seeing you again next time!

February 12, 2025

I maybe a 70 year old woman, but I can tell when someone thinks I'm stupid! Granted I did least the jeep. And I do like it. Q had no clue what he was doing and the guy that figured my monthly payment was wr More

by Patti
Workmanship
Recommend Dealer
No
Employees Worked With
Matthew Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Report | Print
Mar 07, 2025 -

Academy CDJR responded

Hello Patti, Thank you for sharing your feedback. We're really sorry to hear that your experience did not meet your expectations. We strive to provide excellent service. We would love the opportunity to make things right. Please reach out to us at adam.arredondo@drivechariot.com, and we'll ensure a better experience next time.

February 12, 2025

Having our car serviced at academy jeep has been a great experience! Staff is friendly, communicative and professional. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Report | Print
Mar 10, 2025 -

Academy CDJR responded

Thank you for the great review! We’re thrilled to hear that your service experience was so positive. Our team strives to be friendly, communicative, and professional, and it’s wonderful to know we met your expectations. We look forward to serving you again in the future!

February 12, 2025

I have had my dodge Ram service here the last several times no complaints. Thanks More

by dougeshea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Academy CDJR responded

Thank you for your continued trust in us! We're glad to hear you've had a great experience with your Dodge Ram service. We appreciate your business and look forward to helping you again next time!

February 11, 2025

Was told total was going to be 452$ ending up paying 546 . Was charged for oil & filter , never have been charged for that with a service contract. ??? More

by scottshacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Academy CDJR responded

Thank you for bringing this to our attention, and we sincerely apologize for the confusion regarding the charges. It’s definitely not our intention to surprise you with unexpected costs, especially when you have a service contract in place. We’d like to look into this further to ensure everything was handled correctly. Please feel free to reach out to us directly so we can resolve this issue and clarify any discrepancies. We truly appreciate your feedback and want to make things right for you. General Manager, Adam Arredondo adam.arredondo@drivechariot.com

February 10, 2025

Dealer did a good job, my vehicle did have an issue after service but it was handled promptly and efficently More

by robin_8074
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey, Jordan Amburgey
Report | Print
Mar 10, 2025 -

Academy CDJR responded

Thank you for your feedback! We're glad to hear that we were able to handle the issue with your vehicle promptly and efficiently. We appreciate your understanding and look forward to continuing to provide great service in the future!

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