Academy CDJR - Service Center

3rd time in for oil change and tire rotate. Set up for vac and wash. Waited over two hours and car brought to me withiut wash and vac after being told 30 min prior they were almost done. 2nd ti Set up for vac and wash. Waited over two hours and car brought to me withiut wash and vac after being told 30 min prior they were almost done. 2nd time of three that requested services were not completed without having to call out. Questionable leadership in your service dept. More

Tend to get great customer service and the vehicle back usually cleaner than I brought them in. However, I noticed my coolant levels and power steering fluids low. Not sure if it’s a process for your deale usually cleaner than I brought them in. However, I noticed my coolant levels and power steering fluids low. Not sure if it’s a process for your dealership to check those but that was something I loved from my other dealership. Something I usually don’t check as I assume it’s done during the inspection process as you usually pay a little higher premium for dealership technicians with the expectation everything is done properly for less stress and worries. I got an email 2 weeks ago asking about my visit. I replied as a courtesy to make you aware and to either explain to me if this isn’t something you perform as routine or just an apology and reassure me it will be addressed for future visits.I got no further correspondence about my service visit. I have 1 prepaid service on 1 vehicle and 2 on the other left to further keep my business. More

This was the best experience I've ever had at a service appt! They were very friendly and courteous of my time and made me feel very comfortable while keeping me up to date on the process! Highly recommend appt! They were very friendly and courteous of my time and made me feel very comfortable while keeping me up to date on the process! Highly recommend taking your vehicles to be serviced there! And Jordan went above and beyond to make sure I got all I needed done! More

Unprofessional, not respectful of appointment times or the time of their customers, unclear on problems that arise during service the time of their customers, unclear on problems that arise during service More

Friendly staff & quick check ins & updates. Staff would update on the service as work progressed Staff would update on the service as work progressed More

Fast and efficient work at a reasonable price. Clean and comfortable waiting area. Polite folks! Clean and comfortable waiting area. Polite folks! More

Thank you Helpful, kind & courteous. Thank you for servicing my vehicle in a timely manner. Happy holidays! Thank you for servicing my vehicle in a timely manner. Happy holidays! More

Courteous and fixed issue. Kept us informed. Will use again in the future if we have problems. Kept us informed. Will use again in the future if we have problems. More

Setup an appointment for Fiday 12/6 @ 9:00 am. Dropped my 24 Ram off Thursday evening. Truck making a chirping noise at idle and also on engine shutoff. Had the noise on video and video was shown Dropped my 24 Ram off Thursday evening. Truck making a chirping noise at idle and also on engine shutoff. Had the noise on video and video was shown to mechanic and service advisor Hayley Rinehart. Also had problem with fuel economy getting worse over time with no change in driving. Friday i had to call Hayley around 1:30 for updates and they hadn't even looked at the truck yet. 9:00 am appointment time. Completely unacceptable. Was asked to send same video I showed. Called back at 5:30 for updates and nothing. I was then told the mechanic was off Saturday so I probably wouldn't get my truck til Monday! No offer of a loaner vehicle, just be out of a truck for 4 days. Hayley never reached out to give information. I had to call first. Saturday mechanic was there working on his own vehicle. My wife and I decided to get the truck. Paperwork said he drove the truck (6miles), let it run and shut it off and on multiple times but couldnt re-create the noise. Noise didnt need re-created. The truck should of been on the lift. The exhaust, belts, pulleys, suspension, fan, etc. should have been inspected for the problem. Typical dealership. Very incompentent mechanics, no one wants to take the time to thouroughly find the problem. That noise never happened until about 3 weeks before taking it to dealer. Will try somewhere else. Horrible service dept from advisor to mechanics. More

Helpful, kind & courteous. Thank you for servicing my vehicle in a timely manner. Happy holidays! Thank you for servicing my vehicle in a timely manner. Happy holidays! More