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Academy CDJR - Service Center

Tipton, IN

4.4
308 Reviews
Call Service Center (765) 415-4101

308 Reviews of Academy CDJR - Service Center

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March 08, 2025

They have bad communication when servicing my car. Just because it was on their dime, they took their time fixing my car. Took 3 months to get my car back. More

by mrslinda67
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Murphy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Academy CDJR responded

I’m truly sorry to hear about your experience and the extended wait time to get your car back. We understand how frustrating poor communication and delays can be, especially when it impacts your day-to-day life. This is certainly not the standard we aim for, and I want to apologize for the inconvenience it caused. Please reach out to us directly so we can better understand what happened, address any outstanding concerns, and ensure that we improve our processes moving forward. We value your feedback and are committed to making things right. VP of Fixed Operations, Kim Bush kim.bush@drivechariot.com

March 08, 2025

An excellent and proficient dealership for general matenance and repairs when they are needed. Very professional. More

by opmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue (JP) Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Academy CDJR responded

Thank you for the kind words! We're so glad to hear that you've had a positive experience with our maintenance and repair services. We always aim to provide professional and efficient service, and it's great to know that we've met your expectations. If you ever need anything in the future, don't hesitate to reach out!

March 08, 2025

Great service, great communication, on time and you know what your bill is without surprises. That is customer service. More

by bking0622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Academy CDJR responded

Thank you for your fantastic feedback! We’re so glad to hear you had a great experience. We believe in clear communication, transparency, and providing top-notch service, so it’s wonderful to know we hit the mark for you. We truly appreciate your trust and look forward to serving you again in the future!

March 07, 2025

Brought Jeep with appointment on Tuesday and they asked me to return on Wednesday ( short on Techs) after not even looking at it. 40 mile drive one way for me. Returned next day and they worked on it and s More

by deb437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Amburgey
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Apr 03, 2025 -

Academy CDJR responded

Thank you for sharing your experience, and I sincerely apologize for the inconvenience and frustration you’ve encountered. We understand how upsetting it is to make the effort to bring your Jeep in, only to have the issue remain unresolved. This is definitely not the level of service we strive to provide, and we want to make this right. Please reach out to us directly so we can look into your situation, provide an explanation, and ensure the issue is properly addressed. Your satisfaction is very important, and we’re committed to resolving this for you. General Manager, Adam Arredondo adam.arredondo@drivechariot.com

March 06, 2025

JORDAN WAS GREAT BUT I WAITED 2 HRS FOR AN OIL CHANGE I know you can do better More

by MYBABYROSEBUD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2025 -

Academy CDJR responded

Thank you for your feedback! We're glad to hear Jordan was great to work with. We sincerely apologize for the wait time during your oil change, and we appreciate you bringing this to our attention. We’ll work to improve our efficiency to ensure a better experience in the future. Thank you for your patience, and we hope to serve you better next time!

March 03, 2025

Staff was knowledgeable, courteous and thorough. Work was performed in a timely manner. Definitely will return with future work. More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey
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Mar 07, 2025 -

Academy CDJR responded

Thank you for the great feedback! We're so glad to hear that our team was knowledgeable, courteous, and thorough, and that the work was completed in a timely manner. We truly appreciate your trust in us and look forward to assisting you with any future work!

March 03, 2025

Jordan was and is wonderful! He scheduled me in for an early appointment and gave me updates on the progress of my (pink) Jeep as I was waiting. More

by DJRILEY1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob and Q
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Mar 07, 2025 -

Academy CDJR responded

Thank you for the wonderful feedback! We're so glad to hear Jordan took great care of you and kept you updated throughout the process. It's great to know your pink Jeep is in good hands! We appreciate your kind words and look forward to serving you again!

March 03, 2025

I brought my vehicle in for warranty work, Jordan Russell was very professional. Jordan Russell was transparent about the work that needed to be done. More

by lori.lecheler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2025 -

Academy CDJR responded

Thank you for your feedback! We're glad to hear that Jordan Russell provided professional and transparent service during your warranty work. We appreciate you choosing us and look forward to assisting you again in the future!

March 03, 2025

Not near as much customer service as previous times. First time not washed car. Oil change took all day and I got no updates. Jordan was very good More

by Jeep Man
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Russell
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Mar 07, 2025 -

Academy CDJR responded

Thank you for your feedback. We’re sorry to hear that your recent experience didn’t meet the high standards you’ve come to expect from us. We understand how frustrating it can be to not receive updates or get your car washed, and we truly appreciate you bringing this to our attention. We’re glad to hear that Jordan provided good service, and we’ll work on improving communication and efficiency moving forward. We value your business and hope to make your next visit more seamless!

March 03, 2025

Brought vehicle in with an issue knew what the issue was so no diagnosis necessary however I paid $185 diagnosis fee ( All labor) other than that my experience was not bad More

by bschmitt15
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey, Jordan Amburgey
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Mar 07, 2025 -

Academy CDJR responded

Thank you for your feedback. We apologize for the confusion regarding the diagnostic fee, especially since you already knew the issue. We understand your frustration and appreciate you bringing this to our attention. We’ll work to ensure clear communication moving forward. We're glad to hear your overall experience was still positive, and we appreciate your business!

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