The service recieved relative to getting my vehicle was far from acceptable. I was given a date to retrieve my vehicle and when I arrived no one knew why the paperwork waas not at the desk. The girl contacted Brian Leblanc and after he checked with the mechanic working on my vehicle he came to the desk and related to me that the mechanic had problems with 2 other vehicles he was working on therefore had not had the time to complete the repairs on my vehicle. No one called to tell me that beforehand, which caused me many problems relative to having to make additional arrangements for use of a vehicle to go to work in the next day. Brian apologized and assured me that the vehicle would be ready the next afternoon. I recieved a phone call the following afternoon and Brian told me he did not have good news. He told me that the person at Acadiana Dodge who installed transmissions had gone home sick that morning and the only other person who could complete that task was the foreman but Brian couldn't let the foreman do the job because he needed to have him perform his regular duties. Therefore, I was out of a vehicle for the entire weekend since I had made plans to return the vehicle I was using the Friday afternoon, the second day my vehicle was to be ready. I recieved quite a few apologies from Brian but that did not solve my problem. People who take care of their business properly rarely find the need to apologize. I feel that Acadiana Dodge should have to make MANY apologies in a situation such as this. Of course, that would indicate that business was NOT being taken care of as it should have been.
It is 1:00 PM Monday afternoon and I STILL haven't heard whether my vehicle will be ready or not. I cannot continue making last minute plans for a temporary replacement.