Acura Carland

We worked with Isaias Mercedes. I knew what I wanted but was having a hard time finding one without the current Recall. We live about two hours away, so most of my initial contact w I knew what I wanted but was having a hard time finding one without the current Recall. We live about two hours away, so most of my initial contact was thru email and text. He was responsive and very knowledagable about the vehicle and it's specs. Finance was no pressure. Purchasing was a breeze. More

I had a problem with windows rolling down on their own. Turns out someone jammed the door lock trying to brake in. This dealership quoted a new lock at around 400.00. When they returned the car there was a Turns out someone jammed the door lock trying to brake in. This dealership quoted a new lock at around 400.00. When they returned the car there was as two manual keys for the lock not the keys that are in the fobs. I returned the car and the service manager agreed this was not a good solution. He agreed to supply two keys that would fit in the fobs but informed me that they would not work in the glove box. The solution they came up with was another lock and two more new keys at an additional 500.00 dollars. So they misinformed me about the initial repair and took my money for half the job. I am now with a vehicle that does not have a functioning locking system and no where to turn to get this repaired properly. These guys take no responsibility or ownership for their mistakes. Stay far away from this dealership. More

I'm not sure where to start. ..after a great purchase experience on my 2023 MDX Type S, the first experience with the service department should alarm other buyers from this dealer ..after a great purchase experience on my 2023 MDX Type S, the first experience with the service department should alarm other buyers from this dealership. From their lack of communication, their inaccurate information, the 6 inch scratch they put on my car, the sap all over the car from the tree they parked it under, their false promises, and their lack of actually rectifying the paint defect on my 3 month old MDX. Then they refuse to give your their district managers contact info, but her name is Stephanie Barker, she isn't able to talk to the customers from the shops she covers. Now they've told me since she isn't able to have a conversation with me I need to contact Acura Customer Care. I'll oblige and discuss the disaster of a experience I've had, as well as filing a BBB complaint, a complaint with the GA Attorney General, and reviews on various social media sites. It's unfortunate because my purchase experience with Keyur was great. Buyer beware and stay away from the service department, Hector and Alejandro are nice guys but inapt to manage a luxury dealership service department. More

Absolutely horrific customer service. Did not solve my issue. Did not receive a call back about my issue. Did not solve my issue. Did not receive a call back about my issue. More

Avoid! These people put one price on their website and when you get there, all cars cost more than that, end the used ones (bait and switch). Then, when These people put one price on their website and when you get there, all cars cost more than that, end the used ones (bait and switch). Then, when you decide to purchase, they hide the price of the car by adding taxes, and other "fees", so that you don't realize that they are actually charging you the sticker price, NOT the price you negotiated with them. Then, when you call to ask about it, they don't own up to it, they lose track of the trail of your conversation with them and they refuse to include the original salesperson in the conversation - i guess the truth might come out. Instead, they only let you talk to a manager who was not even part of the negotiation. More

Very disappointed in the dealership, they pulled my credit and didn't even have the car. credit and didn't even have the car. More

The MSRP shows on cars. com and in emails was accurate, but the final price quote has a $3000 "market adjustment" markup. It is what it is, I just wish they would show it on com and in emails was accurate, but the final price quote has a $3000 "market adjustment" markup. It is what it is, I just wish they would show it on the cars.com website so it could save everyone some time. I can't really say thats the dealers fault more than it is cars.com's fault for not specifying that the price shown should be the actual price plus "normal" taxes and fees, which a market adjustment fee is not. Aside from that, the service from the internet sales person felt lacklustre and nonpersonal- he also told me that the "new" vehicle had been scratched on the tailgate, and was waiting for a new tailgate to be installed, which was not disclosed on the cars.com advertisement. Also, salesperson did not answer every question I had, but just gave generic quick emails that answered a few of the questions. More

I want to share my story(PLEAS DO NOT LEAVE PERONAl I want to share my story (PLEAS DO NOT LEAVE PERONAl STUFF IN THE CAR BY ACCIDENT YOU WILL GET ROB ) I bought 2015 acura tlx certified at acura card I want to share my story (PLEAS DO NOT LEAVE PERONAl STUFF IN THE CAR BY ACCIDENT YOU WILL GET ROB ) I bought 2015 acura tlx certified at acura cardlan duluth in 2018 My experience with the sales wasent the best. this auto came with many problems from the beginning The transmission was changed twice, the car has been in service more than it has been in my hands. On 3/11/2021 I took my car to the scheduled appointment at 7:00 am to change the rotators and put brake fluid on it. I was a bit sleepy since I had to take my husband to work around 4:00 a.m. and i didint sleep very well.I leave my car in the service of acura cardlan duluth. the parts were not there, they keep the car until 11/4/2021. I arrive around 12:30 pm to pick up my car I pay everything fine, at that moment I start to look inside my car I remembered that I had left my personal item in the middle space of the auto and it was not there, I spoke with the service supervisor and I had to call the police to do a report of stolen item. I want my story to go viral that justice be served that the employee that rob me get fired,that loyal customers like me should not get rob by the employees of acura cardlan duluth service department More

My wife took our MDX sh-AWD 2017 into the dealer for service.They recommended coolant flush, so she said ok do it. When she got the car back, she was driving down the road she noticed the car was runnin service.They recommended coolant flush, so she said ok do it. When she got the car back, she was driving down the road she noticed the car was running HOT, she drove back to the dealer and they noticed the mechanic did not add enough coolant. So now I'm stuck with a car that ran hot. DO NOT have your car serviced at this place. More

The salesman I worked with (Bo Bryan) was very nice but the dealership itself does not have the upscale feel. If there weren't Acura logos (and the Acura cars present, obviously) one would think it was a the dealership itself does not have the upscale feel. If there weren't Acura logos (and the Acura cars present, obviously) one would think it was a Honda dealer. I ended up buying a different upscale brand, partly because this dealer reinforced the anecdotal opinions I was getting from friends that Acura is not on prestige par with Lexus and the German brands. More