Acura Carland

Excellent customer service and quick. My appointment for a service which was a oil change and tire rotation. Steve was excellent. Got me in and out. Customer service A+ Highly recommend hi My appointment for a service which was a oil change and tire rotation. Steve was excellent. Got me in and out. Customer service A+ Highly recommend him .. More

Car mentanance He was very kind. Since I am not good at English, he explained detail using easy English and talked slowly. He answered all my question. He was very kind. Since I am not good at English, he explained detail using easy English and talked slowly. He answered all my question. More

Nice Service Very nice and excellent experience to Acura at my first visit! Moses Strand is very nice guy to help us to get a new car. Very nice and excellent experience to Acura at my first visit! Moses Strand is very nice guy to help us to get a new car. More

Terrible Sales Experience My wife and I visited this dealership on Sunday. We are currently in the market for a 3 row SUV as our current Lexus lease is coming due and have bee My wife and I visited this dealership on Sunday. We are currently in the market for a 3 row SUV as our current Lexus lease is coming due and have been testing out different models each week for a few weeks now. I pretty much walked away from this dealership after about 5 minutes. It started off with the sales person trying to show me several different things about the car. Which i was not interested in. All of my research was completed prior to my arrival at the dealership. At this point since I couldn't get a moment to talk to my wife about the car without the sales person around, I ushered to continue in another direction with the test drive. He indicated that they use a demo model instead of cars off the lot which was fine. I proceeded to get into the car and much to my surprise I wouldn't be able to talk to my wife either as the sales person got into the back of the car. In the past 10 years and 12-15 cars I have purchased, I don't think I have ever had a sales person come on a test drive. It didn't matter if I was buying a Honda or a Mercedes. Having leased two Acuras before, I already knew this was not the experience to be expected from an Acura dealer. I decided I was going to attempt the test drive even with the sales person in the back as I had already wasted a half hour driving out to the dealer on a Sunday. I pulled out on to the street and he immediately started giving me directions on where to do my test drive. Needless to say, I quickly made two U-turns and pulled back into the dealer 2 minutes later. Walked to my car and left. I guess this weekend, I'll attempt another Acura dealer in the city to try out the vehicle. I can understand how some of those sales tactics might work if you are selling a 10K Honda Fit or Civic. However, I'm at a complete loss at the effectiveness of them relating to the sale of a 60K suv. More

Superior Customer Service I have been using Acura Carland service department exclusively for all maintenance and repairs for my 2007 Acura TL. I currently have 228k miles on my I have been using Acura Carland service department exclusively for all maintenance and repairs for my 2007 Acura TL. I currently have 228k miles on my car and it still runs like the first day I purchased the vehicle in 2007. Gil Michelson has been my Service Advisor since 2010; Gil is pleasant, responsive, and professional. He goes above and beyond the call of duty and is genuinely concerned whenever I bring in my car for maintenance and repairs. He thoroughly explains the service required and he keeps me apprised of any additional service I may need at that particular service appointment or in the near future. Gil is a pleasure to work with and he is my go to guy when I have questions or concerns about my vehicle. More

Amazing service experience My service experience has been excellent every visit. The service advisor and technicians take care of my vehicle like it was their own and always gre My service experience has been excellent every visit. The service advisor and technicians take care of my vehicle like it was their own and always greet me like I'm family. More

Excellent Customer Service Eldin was a consummate professional each step of the buying process. He was very knowledgeable about the car, friendly yet respectful. He ended up st Eldin was a consummate professional each step of the buying process. He was very knowledgeable about the car, friendly yet respectful. He ended up staying late on Valentine's Day in order to make sure we understood everything about how the car worked and was comfortable driving away. The rest of the staff, from the manager to the finance department, was also friendly, professional and made the entire process as efficient and timely as possible. More

Great Customer Service Larry went above and beyond to make sure I was taken care of - He made sure he did everything to ensure that my vehicle had no issues. Larry went above and beyond to make sure I was taken care of - He made sure he did everything to ensure that my vehicle had no issues. More

Excellent Service Department. Have been using this service department exclusively for all maintenance for my 2006 TSX. Car is in top condition and has never had a repair beyond rou Have been using this service department exclusively for all maintenance for my 2006 TSX. Car is in top condition and has never had a repair beyond routine maintenance. Gil Michelson has been my service advisor all these years. He exhibits true concern for me as well as my car. Most of the time I've had this car, I've traveled considerably. (I'm a single woman, senior adult, traveling alone.) Gil assists with providing for transportation if the needed service requires keeping the car an extended length of time. He is aware of my concern that my car is always ready for lengthy road trips, and helps me feel confident that I'm driving a "safe" car. I can count on Gil to always be professional, concerned, and trustworthy. More

Excellent Service We have been Acura owners for over 15 years and are consistently pleased with the excellent service from Acura Carland. Gil Michaelson has been our S We have been Acura owners for over 15 years and are consistently pleased with the excellent service from Acura Carland. Gil Michaelson has been our Service Advisor for many years and he is absolutely the best. Gil is responsive and concerned whenever we bring in our car for repair or maintenance. He is upbeat and extremely pleasant all the time and gets us in and out efficiently. Her explains the service to us thoroughly and makes us feel very comfortable throughout the process. He really cares about us and wants us to be highly satisfied. More