Acura Columbus - Service Center

A poor customer experience I purchased my vehicle from Acura Columbus and have been taking it there for service for quite some time and have, for the most part, had positive exp I purchased my vehicle from Acura Columbus and have been taking it there for service for quite some time and have, for the most part, had positive experiences. This past appointment (11/21/17) was something of an anomaly. I brought the vehicle in for significantly reduced gas mileage after having it serviced 2 weeks prior. Since that previous service appointment (to replace a couple filters and update some transmission software) I've been seeing 2 - 4 mpg less than I've been averaging for the previous 2.5 years. It was significant enough of a change to warrant a repeat visit to investigate. Upon speaking to the service representative on the phone I was informed that it was likely to due to colder temperatures. I mentioned my hesitation in that diagnosis as I've had the vehicle for numerous winters and am accustomed to the usual slight drop in gas mileage when the temps dip. This was more significant than that and I asked that he have a tech look at it. He agreed. Later that day I was texted and informed that vehicle was ready for pick up and that they had washed it and done a light vacuum of the interior...pretty standard practice for a service visit. However, when I arrived to pick it up, there's was no explanation for the mpg drop other than "The technician...checked to make sure the engine air filter and cabin air filters were properly installed (they were)." No other comments as to what might be causing the change in mpg. When I asked the receptionist if I could speak to someone for more information, I was told no one was available at the moment, so I left. After walking out to pick up my car I immediately noticed it had NOT been washed and it had NOT been vacuumed. In and of itself, not a big deal, other than the fact that I was told it had been. After starting the car, I also noticed via the dashboard computer that the tires were overinflated by 4 - 5 psi per tire. Again, not a huge deal, but I do expect a bit more from Acura service than that level of slop. I have copies of the texts messages and a photo of the dash computer on hand if necessary, but it's all so silly really. I just would have appreciated a bit more interest in the issue I was having as it's a significant hit to the wallet in gas mileage that all started so suddenly after the last service appointment. Lastly, I did have the dealer change the oil and change transmission and transfer case fluids as well. In the end, I guess I just expect a bit more customer service from an Acura dealership, regardless what the problem may be and how insignificant the CSR may think it is. More

Best Car Dealership I've ever been to. The professional atmosphere first got my attention. As I was taken care of by the attendant and given an estimated time it would take to replace my ai The professional atmosphere first got my attention. As I was taken care of by the attendant and given an estimated time it would take to replace my airbag was right on spot. I also walked around looking at cars. It just so happened I ran into the owner and he is a great guy. I also met the new sales manager and one of the Salesman named Adam. All these guys really seemed to like there job and had a great sense of pride working there. So I will say this if your looking for a car or need service on yoir vehicle don't hestitate. Go to Acura Columbus. More

Courteous, Timely, and Professional Service Jim was great at providing timely and professional service for my most recent visit. I recommend this location to any Acura owner. Thank you for the g Jim was great at providing timely and professional service for my most recent visit. I recommend this location to any Acura owner. Thank you for the great visit! More

Great service experience! This was my first visit to Acura Columbus since i moved to Dublin. Great and timely service! I would definitely recommend this service center to every This was my first visit to Acura Columbus since i moved to Dublin. Great and timely service! I would definitely recommend this service center to everyone. More

Acura Columbus Stands Behind What They Sell I had purchased an used Ford Explorer from Acura Columbus and just a little more than a month later the battery died. After contacting them, Acura Col I had purchased an used Ford Explorer from Acura Columbus and just a little more than a month later the battery died. After contacting them, Acura Columbus immediately took care of it, offering to either come to my home to replace the battery or I could bring it in if I chose. I did bring the vehicle to them and they had it in and out of the shop within 20 minutes and no charge to me. I honestly was not expecting this, especially because it was not an Acura. I had dealt with other dealerships in the past where I had bought used cars and their service departments treated me as if I was a hassle. That is not the case with Acura Columbus. I highly recommend them and know where I'll be purchasing my next vehicle. More

Excellent Service Whenever I had to bring my car in to get worked on, I have gotten nothing but exceptional service. In addition I was always given a car to drive whi Whenever I had to bring my car in to get worked on, I have gotten nothing but exceptional service. In addition I was always given a car to drive while my car was being serviced. More

Great Service From the roadside assistance to the loaner vehicle to getting my car back from service, it was a very easy hassle free experience. It was a quick turn From the roadside assistance to the loaner vehicle to getting my car back from service, it was a very easy hassle free experience. It was a quick turnaround time as well. More

Fast and efficient The battery went dead on my MDX. I called Acura Columbus and Jim Cruikshank and Todd Skidmore got me in right away after I jumped it. Found the batte The battery went dead on my MDX. I called Acura Columbus and Jim Cruikshank and Todd Skidmore got me in right away after I jumped it. Found the battery had a bad cell, replaced it at no charge and I was on my way in under an hour! More

Thorough and professional Love that my car tells me what and when maintenance is required. As usual maintenance was performed in a timely, thorough and professional manner. I Love that my car tells me what and when maintenance is required. As usual maintenance was performed in a timely, thorough and professional manner. It’s said that if you take good care of your car, it will take care of you but until my Acura that has not always been true. A bit pricey but will not take it anywhere but this dealership. More

Service check I had 2 issues with my car that needed to be addressed. I loved that Eric rode with me to experience my concerns for himself. Clayton and Eric explain I had 2 issues with my car that needed to be addressed. I loved that Eric rode with me to experience my concerns for himself. Clayton and Eric explained the service plan very well and I knew exactly what to expect. We chose to investigate only one issue at this time. Rental car was available. Clayton called my husband to explain findings and that the issue was fixed. It was covered under a service bulliten which was great! Picked my car up same day. Car was clean! Ran great. Appreciate the great service. More