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Acura Highland Park

Highland Park, IL

Overview
Employees
Reviews
Vehicles
4.2
493 Reviews
Welcome to the all-new Acura Highland Park! We are committed to providing the highest level of customer service as a proud member of the Murgado Automotive Group. Please reach out to our team with any questions.
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2699 Skokie Valley Rd

Highland Park, IL

60035

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Showing 493 reviews

May 27, 2025

Excellent service, outstanding personnel, bottom line …. They get the job done! Highland Park Acura is Highly recommended More

by LTJOEEBRO74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2025

I have never been more surprised by how awful of service that Omar provided my family when trying to get a new car. He was completely dishonest and unprofessional throughout the entire process and kept on t More

by l
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Omar Soto
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Acura Highland Park responded

We're sorry to hear about your experience and regret that your interaction didn’t reflect the level of honesty and professionalism we expect from our team. Your feedback has been shared internally so we can address it appropriately. We appreciate you bringing this to our attention.

May 23, 2025

Antim and Jim are great! So far all my appointments have been pleasant experiences. Only comment would be on cleanliness of my interior. Upon return More

by kristy.p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antim Patel
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May 27, 2025 -

Acura Highland Park responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

May 21, 2025

Good service and timely calls. All was great. Jim did a great job explaining what needed to be done. More

by MICHAELEBECKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Acura Highland Park responded

Thank you! We're glad everything went smoothly and that Jim kept you well-informed throughout the process. We appreciate your kind words and look forward to helping you again!

May 15, 2025

I have been coming to this dealer for service for over 20 years. They do a great job. More

by Colin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Acura Highland Park responded

Thanks for the loyalty, Colin! We're honored you've trusted us with your service for over 20 years. Here's to many more years of great care!

May 15, 2025

Dealerships are all as ys expensive, but Tommy is a kind and honest.man. He treats you like family and the rest of the staff is likewise. They may a bunch of people when you walk in, but once you get settle More

by TBONE3302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrin Kick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Baintan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Kokkalis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Bryk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Acura Highland Park responded

Thanks for the heartfelt review! We're glad Tommy and the team made you feel like family—that’s what we’re all about. We know dealerships can feel pricey, but we’re committed to earning your trust with honest, caring service. We hope to serve you again soon!

May 14, 2025

I drive over an hour and go past other dealerships in order to service my car here. More

by BLOVEJOYSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t see my salesman.
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May 16, 2025 -

Acura Highland Park responded

Thanks for your dedication! We're truly honored that you drive over an hour to service your car with us, passing other dealerships. Your trust means the world, and we’ll keep working hard to make every visit worth the trip!

May 13, 2025

I'm happy with the car service provided to me. The technician provided me enough detail on what is been done on the car service. More

by chatterjeeankur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Acura Highland Park responded

Thanks for the feedback! We're glad you're happy with the car service and that our technician kept you well-informed with all the details. We appreciate your trust and are here for your next service!

May 13, 2025

Excellent mechanical work done on my car, customer experience with Tommy seemed rushed which makes him seem rude. More

by ZLYSBETH
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomy Lazzar
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May 16, 2025 -

Acura Highland Park responded

Thanks for the feedback! We're glad the mechanical work on your car was excellent. Sorry to hear the experience with Tommy felt rushed. Your input helps us improve, and we hope to make your next visit top-notch!

May 11, 2025

Omar was knowledgeable and the staff were courteous. However, Omar pulled a fast one and snuck the $1,995 Perma Shield contract into the deal. Omar told us that the protection coating is included in al More

by Sub_Fan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Omar Abbas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry
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May 12, 2025 -

Acura Highland Park responded

Thank you for your feedback. We’re sorry your experience didn’t feel transparent. We’ll address your concerns with our team. This isn’t the experience we aim to provide, and we appreciate the opportunity to improve.

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