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Acura Highland Park
Highland Park, IL
493 Reviews
Welcome to the all-new Acura Highland Park! We are committed to providing the highest level of customer service as a proud member of the Murgado Automotive Group. Please reach out to our team with any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
By Type
Showing 493 reviews
September 28, 2020
Pauly's service department is exceptional. They processed me in and handled my service request very quickly. They went above and beyond in making sure everything was completely handled and ready i processed me in and handled my service request very quickly. They went above and beyond in making sure everything was completely handled and ready in the time frame it was promised even thought it was a very complex matter. They are courteous, efficient, and cost effective. More
by LarryLevin
Employees Worked With
Service manager and assistant service manager
September 25, 2020
Very positive experience. This is our dealership of choice, it’s also where we bought our car. We will continue to use this dealership for future. choice, it’s also where we bought our car. We will continue to use this dealership for future. More
by RSG
Employees Worked With
Roger and Courtney
September 22, 2020
Made buying a car pleasant experience, was in and out with 2017 Acura RDX in 1 hour. Very informative and answered any question I had. Thank you team. with 2017 Acura RDX in 1 hour. Very informative and answered any question I had. Thank you team. More
by Knappnk
Employees Worked With
Tre Crump, Frank Karganis
September 18, 2020
Great speedy and professional service! A very satisfied customer! Very very satisfied with his explanation and timetable of the repair as well as quality of work done. Thanks! customer! Very very satisfied with his explanation and timetable of the repair as well as quality of work done. Thanks! More
by DAS
Employees Worked With
Roger
September 11, 2020
Great service, always to the point, very reliable, will come back & recommend to others for sure, have been taking the car in since the day I bought it come back & recommend to others for sure, have been taking the car in since the day I bought it More
by GMan
Employees Worked With
Don’t know
September 02, 2020
I have always been extremely pleased with the service team at Pauly. They are pleasant to deal with and very good about explaining the servicing process. team at Pauly. They are pleasant to deal with and very good about explaining the servicing process. More
by mcduffy50
Employees Worked With
Jim, Kevin and Roger
August 30, 2020
I can always count on the service department at Pauly. They get it right the first time and always charge a fair price. No surprises, no hidden fees. There are other Acura dealers closer to my home but They get it right the first time and always charge a fair price. No surprises, no hidden fees. There are other Acura dealers closer to my home but I will continue to drive the extra miles for a service department that I can trust. More
by Brian G
Employees Worked With
Jim Clay
August 21, 2020
Excellent dealership with strong customer focus! Always a pleasure to work with the Pauly team and will continue to remain a permanent customer whether purchasing or leasing pleasure to work with the Pauly team and will continue to remain a permanent customer whether purchasing or leasing More
by Brian
Employees Worked With
Hunt Hamill and Branko Uzelac
August 15, 2020
The service department especially Roger are above and beyond. I always feel very well taken care of. They always know who I am. And I am always very satisfied beyond. I always feel very well taken care of. They always know who I am. And I am always very satisfied More
by Ruthe
Employees Worked With
Roger
August 14, 2020
Consistently great service I continue to buy Acuras because the service dept. at Pauly Acura is the best. Roger Blanton in service Courtney in service and Darren Kick in parts I continue to buy Acuras because the service dept. at Pauly Acura is the best. Roger Blanton in service Courtney in service and Darren Kick in parts take great care of my Acura. More
by g. lasin
Employees Worked With
Roger, Courtney, Darren
