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Acura Highland Park

Highland Park, IL

4.2
509 Reviews
Welcome to the all-new Acura Highland Park! We are committed to providing the highest level of customer service as a proud member of the Murgado Automotive Group. Please reach out to our team with any questions.
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2699 Skokie Valley Rd

Highland Park, IL

60035

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Showing 509 reviews

April 03, 2025

Jim has been loyal, friendly and thorough for many years. I come to highland park dealership even though I live closer to a different location, all because of the excellent service they provide. More

by B Jedrusik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Acura Highland Park responded

Thanks for your loyalty and kind words! We're grateful you choose to come to Highland Park for service, and we'll be sure to let Jim know how much you appreciate his support over the years.

April 03, 2025

Omar was calm and personable. He made the process easy and unhurried. He was able to answer even my toughest, most detailed questions. More

by LAMBROSCK
Recommend Dealer
Yes
Employees Worked With
Omar Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Soto
Apr 07, 2025 -

Acura Highland Park responded

Thanks for the great feedback! We're glad Omar made the process easy and took the time to answer all your questions. Let us know if there's anything else you need!

April 02, 2025

Everyone from the sales manager to the salesman to the finance manager made sure i was satisfied with the deal, and i was. More

by Geompro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry Kahkesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager, finance woman
Apr 02, 2025 -

Acura Highland Park responded

We're glad to hear you had a great experience with our team! Your satisfaction is our top priority, and we appreciate you choosing us. Enjoy your new vehicle!

April 01, 2025

Tommy is always helpful, funny and kind. I appreciate him helping me out as well as being honest/transparent. Give him a raise :-) More

by LOVESTHEATRE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Acura Highland Park responded

Thank you for sharing your experience! Tomy truly goes above and beyond; we’re lucky to have him on our team. We’ll be sure to pass along your kind words—he’ll appreciate them!

March 31, 2025

Tommy kept me in the loop on all the repairs on my car and helped sort through what repairs were necessary to do and what could wait. More

by M A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Acura Highland Park responded

Thanks for sharing your experience! Keeping you informed and helping you make the best decisions for your vehicle is our priority. We appreciate your trust in Tommy and our team!

March 30, 2025

Tommy was very polite and informative. He took the time to explain details about the services and answer any questions we had. More

by C_quiroga_M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Acura Highland Park responded

Glad to hear Tomy provided a great experience! We appreciate your feedback and are always here to help with any questions you have in the future.

March 30, 2025

My dealership encountered some setbacks with parts and staff, but Jim was very helpful to me. More

by grotheiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Acura Highland Park responded

Appreciate your patience through the setbacks. Glad to hear Jim was helpful—he’s a great asset to our team. Let us know if there's anything else we can do for you.

March 30, 2025

Excellent friendly service. They went out of their way to pick up the car and deliver it back to my residence. More

by grotheiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Acura Highland Park responded

Thank you for your kind words! We're glad we could make the process convenient for you. Let us know if we can assist you again.

March 27, 2025

Lots of scheduling confusion, disjointed internal communication,and understaffing turned a 1 day repair into 4 days. All because they failed to fix it right the first time. Service Rep did his bes More

by ANDERSONWR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tomy Lazzar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Acura Highland Park responded

We’re sorry to hear about your experience and understand how frustrating the delays must have been. While we’re glad your service rep did their best, we regret that the process fell short. Your feedback is valuable and we’ll use it to improve our communication and efficiency. If there’s anything we can do to make things right, please let us know.

March 24, 2025

Am able to get appointments and service done quickly. Always pleasant business like area surroundings. More

by LSIMPSON48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Acura Highland Park responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

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