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Acura Highland Park - Service Center

Highland Park, IL

4.2
390 Reviews

390 Reviews of Acura Highland Park - Service Center

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June 18, 2025

Thank you, Tommy for keeping my Acura in tiptop shape. My favorite & trusted dealership & team! More

by 80_muezzin.naught
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

My routine maintenance was handled efficiently and effectively. I also felt like they went above and beyond for me by explaining the costs and even updating my radio for me. More

by JSR2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antim
June 08, 2025

My clock goes to 7:00 every time I get in my car. They couldn’t figure out how to fix it. After sitting there for 2 hours they promised to look into it & let me know when they found something out. I More

by EBC210
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Clay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim
Jun 09, 2025 -

Acura Highland Park responded

We’re so sorry for the frustration with your car’s clock issue and the lack of follow-up. We understand how disappointing this must be. We’re actively looking into the Acura update and will ensure better communication. Please contact us at Nicholas.Skwierczynski@AcuraHighlandPark.com for a status update or to schedule further assistance. Thank you for your feedback.

June 03, 2025

Tommy was amazing and very customer oriented! I am a little surprised by the overall service experience given the quality of cars sold. More

by FABES371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Acura Highland Park responded

Thank you for your honest feedback. We're glad to hear Tommy made a great impression—he’s truly dedicated to customer care. That said, we’re sorry the overall service experience didn’t fully meet your expectations. Your input helps us identify where we can improve, and we appreciate you giving us the opportunity to do better.

June 02, 2025

I have an aged car. One of the thin piece was broken when in service. They helped find the parts from another dealer in the same day to finish the service. Awesome! More

by CFKANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Acura Highland Park responded

Thank you for sharing your experience! We're glad our team was able to locate the part quickly and complete the service the same day. It’s great to hear everything worked out smoothly—your support means a lot!

May 31, 2025

Great service , very professional, friendly and communicative. Clearly cares about the customer and providing the highest level of service More

by afmikati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Acura Highland Park responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

May 29, 2025

Great Timely, professional, on time and was thorough with my feedback and reporting back. Thank you More

by SETH.FRANKENTHAL
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomy Lazzar
May 30, 2025 -

Acura Highland Park responded

Thanks, Seth! We appreciate the kind words and are glad everything was timely and professional.

May 29, 2025

They are all good. They explain to me about that how long it will take to repair the recall. They take care about on time. . I can move to on my schedule More

by CHONGANDSUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisor:1112 ANTIM PATEL
May 30, 2025 -

Acura Highland Park responded

Thanks for the feedback! We're glad the team kept you informed and on schedule while handling the recall.

May 27, 2025

Excellent service, outstanding personnel, bottom line …. They get the job done! Highland Park Acura is Highly recommended More

by LTJOEEBRO74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Acura Highland Park responded

Thank you! We appreciate the recommendation and are glad the team delivered excellent service.

May 23, 2025

Antim and Jim are great! So far all my appointments have been pleasant experiences. Only comment would be on cleanliness of my interior. Upon return More

by kristy.p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antim Patel
May 27, 2025 -

Acura Highland Park responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

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