Acura Highland Park - Service Center

Service rep was thorough in his explanation and helpful. Very polite and professional. Would follow up with findings. Very polite and professional. Would follow up with findings. More

Great experience. Harry the service manager goes out his way to make customers happy Very professional and courteous Harry the service manager goes out his way to make customers happy Very professional and courteous More

Antim is the best. Takes great care of me and my TLX! Great communication, always answers all my questions Takes great care of me and my TLX! Great communication, always answers all my questions More

They were an hour late to pick up my car and did not notify my. I was told there was a glitch in the system and they would send someone immediately. 40 min later no one had shown up therefore i called a notify my. I was told there was a glitch in the system and they would send someone immediately. 40 min later no one had shown up therefore i called again and was sent to one person who could not help me and eventually antima who then told me it could be another 45 min because the car the crew had been driving back had broken down. Fortunately another team came by and took my car. Then once it was done I was told it would be sent in 15 min. This call was made at 4:00pm. I did not get my car back until 5:09pm. From the perspective of a working parent, this is incredibly frustrating. I structured my day for accurate timing of pick up. I then waited around for as long as I could for drop off thinking i would receive my car in the next 20-30 minutes. None of this worked out at all and left me stranded and frustrated at my home. There was no communication and for a very expensive service, not even an apology. I hope that your dealership can improve its process for the next time my car needs maintenance. Thank you. More

Took my car for an oil change Great service Tommy and Harry is doing a great job Harry is doing a great job More

Antim (Austin) service advisor kept me informed of progress on work being preformed. I was able to schedule service at my convenience progress on work being preformed. I was able to schedule service at my convenience More

Good service manager. Service took longer than expected by an hr. Prices for service a bit high Service took longer than expected by an hr. Prices for service a bit high More

Tommy is great - a real customer advocate! Great service experience is one of the things that keeps me coming back. Great service experience is one of the things that keeps me coming back. More

Was told used cars’ AC is fixed before selling. Bought car. No AC and day time running headlight out. Was told come in and we’ll take care of you. Made an appointment. Guy at counter doesn’t say an Bought car. No AC and day time running headlight out. Was told come in and we’ll take care of you. Made an appointment. Guy at counter doesn’t say anything when I walk up and smile. Gives me a dirty look. Says I have no appointment. Told him I bought the car a few weeks ago and then he asked me when I got it 10 seconds later. Getting calls and texts from 4 different numbers all day saying sorry you missed your appointment and asking to trade the car back in. Got a text saying they won’t fix the air compressor under warranty 2 weeks after the sale and never fixed the headlight either. Didn’t even top my windshield washer fluid, as the light turned on when I left. Spent 4 hours of my day off driving back and forth and had to take a $65 Uber. Came home and recharged the AC myself. Blows cold. This leads me believe they never even checked since my fingerprints in the dust on the cover were the only ones. They never even gave me a price to fix it. I’ve never had a more xxxxxxxx experience with a service department. Never a sorry, never offered anything to make it right. Was told we’ll call you to see what we can do right at the very end when handed my keys. I feel robbed of my time, money, and dignity. Sales and finance were nice, but you would have more luck getting your car serviced at the special Olympics. If you guys really want to make it right, you can mail me a check for $200 for my loss. Then I will delete the post. Don’t bother calling, emailing, or texting. I will consider this harassment. Just send me the check and this will be gone. May god be with you. More