Acura Highland Park - Service Center

Great experience. Timely in performOmg the work while I waited for my car. scheduling on line was painless and they washed the exterior of my car which, during this time of COVID, I found another dealer in waited for my car. scheduling on line was painless and they washed the exterior of my car which, during this time of COVID, I found another dealer in the are who would not wash my car after servicing. More

I was very happy that they let me bring my car in without an appointment and short notice.That is going the extra mile. Thank you for your service🙏🏻 an appointment and short notice.That is going the extra mile. Thank you for your service🙏🏻 More

Jim is always a pleasure to work with. I always feel safe driving my car after I have it serviced with you. I like having it thoroughly inspected. driving my car after I have it serviced with you. I like having it thoroughly inspected. More

Prompt check in and work performed on time. Went in for A1 service. Inspection noted front brakes needed pad replacement and rotor resurfacing. Rear brakes were okay till next service interval Went in for A1 service. Inspection noted front brakes needed pad replacement and rotor resurfacing. Rear brakes were okay till next service interval. Tire were not rotated. No extra work was done. More

service summary brought vehicle in for a system update they determined it was an glitch regarding update information problem was resolved staff was polite vehicle sea brought vehicle in for a system update they determined it was an glitch regarding update information problem was resolved staff was polite vehicle seat and steering wheel covered with plastic all covid guidelines followed More

Great, friendly service. We have been going to this dealership since 1989 and have had 3 Acuras during that time frame, an Integra, a TL and now an ILX. Great, friendly servic We have been going to this dealership since 1989 and have had 3 Acuras during that time frame, an Integra, a TL and now an ILX. Great, friendly service. More

Customer Oriented, Efficient, Friendly Service After identifying a problem with my side mirror, Roger contacted Acura asking to provide a good will warranty replacement, which was granted. He calle After identifying a problem with my side mirror, Roger contacted Acura asking to provide a good will warranty replacement, which was granted. He called me immediately after the authorization was received. After I returned to the dealership, the replacement took 20 minutes. I am very satisfied with attention to my problem, efficiency of the service and friendliness of communications. It was a pleasure dealing with Roger and others on the service team. More

Incorrect gas gauge indication Evidently the float was stuck in the fuel pump, and the gas gauge constantly showed F. The pump had to be taken apart to push the float down, and it w Evidently the float was stuck in the fuel pump, and the gas gauge constantly showed F. The pump had to be taken apart to push the float down, and it will take several days before we know if the problem was intermittent or if the pump has to be replaced. More

Excellent customer service You company handled the entire experience with a great deal of professional services. All proper precautions provided by you were top notch. Loved th You company handled the entire experience with a great deal of professional services. All proper precautions provided by you were top notch. Loved that you placed a plastic over the steering wheel ,I felt extremely comfortable bringing my car into your dealership. Thank you and as always your service managers are the best. Always working with the customers in a very friendly manner. More

Truly the best! The team at Pauly Acura is efficient, knowledgeable, and always go the extra mile to make sure you are satisfied. I feel confident that when I have m The team at Pauly Acura is efficient, knowledgeable, and always go the extra mile to make sure you are satisfied. I feel confident that when I have my car serviced at Pauly that it has been given a thorough check up and returned to me in the best condition possible. They get the job done that is requested and then some without trying to add on unnecessary services. More