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Acura Highland Park - Service Center

Highland Park, IL

4.2
379 Reviews
Call Service Center (847) 565-1703

379 Reviews of Acura Highland Park - Service Center

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April 10, 2025

They were very helpful in explaining my situation and offering me options to complete additional maintenance. I appreciated the complete job provided. More

by ORTMANBR2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Acura Highland Park responded

Thank you for the kind words! We're glad the team was helpful and thorough in explaining your options and completing the work. We appreciate your trust and look forward to assisting you again!

April 09, 2025

Was promised 1-1. 5 hours to check on an engine oil issue, ended up spending almost four hours there More

by raymondlamso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 10, 2025 -

Acura Highland Park responded

We’re sorry to hear your visit took much longer than expected. That’s not the experience we want our guests to have, and we appreciate your patience. Your time is valuable, and we’ll make sure your feedback is shared with the team to help improve future communication and scheduling accuracy.

April 07, 2025

I took my vehicle in for routine maintenance and everything went smoothly. The customer service was excellent More

by adabate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antim
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Apr 10, 2025 -

Acura Highland Park responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 03, 2025

Service agent Antim did a great job for informing me progress of the service and provided a brand new loaner vehicle. More

by MATHEWSABRAHAM98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Acura Highland Park responded

Thank you for your feedback! We're glad to hear that Antim kept you informed throughout the service and provided a brand-new loaner vehicle. We appreciate your support and look forward to assisting you again!

April 03, 2025

Jim has been loyal, friendly and thorough for many years. I come to highland park dealership even though I live closer to a different location, all because of the excellent service they provide. More

by B Jedrusik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Acura Highland Park responded

Thanks for your loyalty and kind words! We're grateful you choose to come to Highland Park for service, and we'll be sure to let Jim know how much you appreciate his support over the years.

April 01, 2025

Tommy is always helpful, funny and kind. I appreciate him helping me out as well as being honest/transparent. Give him a raise :-) More

by LOVESTHEATRE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Acura Highland Park responded

Thank you for sharing your experience! Tomy truly goes above and beyond; we’re lucky to have him on our team. We’ll be sure to pass along your kind words—he’ll appreciate them!

March 31, 2025

Tommy kept me in the loop on all the repairs on my car and helped sort through what repairs were necessary to do and what could wait. More

by M A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Acura Highland Park responded

Thanks for sharing your experience! Keeping you informed and helping you make the best decisions for your vehicle is our priority. We appreciate your trust in Tommy and our team!

March 30, 2025

Excellent friendly service. They went out of their way to pick up the car and deliver it back to my residence. More

by grotheiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Acura Highland Park responded

Thank you for your kind words! We're glad we could make the process convenient for you. Let us know if we can assist you again.

March 30, 2025

My dealership encountered some setbacks with parts and staff, but Jim was very helpful to me. More

by grotheiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Acura Highland Park responded

Appreciate your patience through the setbacks. Glad to hear Jim was helpful—he’s a great asset to our team. Let us know if there's anything else we can do for you.

March 30, 2025

Tommy was very polite and informative. He took the time to explain details about the services and answer any questions we had. More

by C_quiroga_M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Acura Highland Park responded

Glad to hear Tomy provided a great experience! We appreciate your feedback and are always here to help with any questions you have in the future.

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