Acura Highland Park - Service Center

My dealership encountered some setbacks with parts and staff, but Jim was very helpful to me. staff, but Jim was very helpful to me. More

Lots of scheduling confusion, disjointed internal communication,and understaffing turned a 1 day repair into 4 days. All because they failed to fix it right the first time. Service Rep did his bes communication,and understaffing turned a 1 day repair into 4 days. All because they failed to fix it right the first time. Service Rep did his best but it was still a disappointing experience. I'll stick with my independent mechanic when possible. More

Am able to get appointments and service done quickly. Always pleasant business like area surroundings. Always pleasant business like area surroundings. More

Pauly Acura in Highland Park has been great to us, I only wish I was offered a loaner car while my brakes were being worked on. I sat in the dealership from 10:00 am until 4:15 pm. While it was my choice i wish I was offered a loaner car while my brakes were being worked on. I sat in the dealership from 10:00 am until 4:15 pm. While it was my choice it would have been nice to have access to a loaner to go about my day versus sitting around doing nothing. More

It took three weeks to diagnose a sensor problem this is the third time my car has been to the shop for the same sensor problem the third time my car has been to the shop for the same sensor problem More

My service seemed very expensive compared to prices in the passed. I waited three hours for my car which I found unacceptable. I should have been offered a loaner and gone home. Tommy was extremely n the passed. I waited three hours for my car which I found unacceptable. I should have been offered a loaner and gone home. Tommy was extremely nice and helpful. Best part of the service. More

Bad experience. We are a new customer and they didn't honor service quote given over phone or 8 30 am appointment to work on tire. They didn't commence work until h We are a new customer and they didn't honor service quote given over phone or 8 30 am appointment to work on tire. They didn't commence work until hours later and car was not ready very end of day More

Tommy was great to deal with. Thanks for the easy scheduling and large waiting area upstairs to work in. Thanks for the easy scheduling and large waiting area upstairs to work in. More

I had significant service work on multiple cars and can only say that Tommy is the best advisor I've come across in many years. Very few dealership service departments truly take care of customers in our d only say that Tommy is the best advisor I've come across in many years. Very few dealership service departments truly take care of customers in our day and age. It is worth driving an hour to get work done here. More

We needed a new car mirror quickly so we decided to pay out of pocket and go to the dealership. Big mistake. Four full business days later, they don't have the correct part, and they aren't sure when it w out of pocket and go to the dealership. Big mistake. Four full business days later, they don't have the correct part, and they aren't sure when it will arrive because they don't have a tracking number. Who does business like this? If they don't get the part tomorrow morning I will pick up the car and take it to a competent auto repair shop that respects its customers. This has been ridiculously poor customer service, and when I called to complain to a manager, no one was available. They wouldn't give me email or a phone number. More