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Acura by Executive - Service Center

North Haven, CT

4.8
760 Reviews

760 Reviews of Acura by Executive - Service Center

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January 20, 2020

Thanks for excellent service this day i was sick and i was provided with speedy service . My tech was so knowledgeable with my car for the last 3years . Rodney Maye pls feel free to call me. Thanks again More

by Rodmaye622
Recommend Dealer
Yes
Employees Worked With
Scott the North Haven ct
Jan 20, 2020 -

Acura by Executive responded

Rodney, thank you for the review! We are so pleased to hear that our team provided speedy and knowledgeable service for you here at Acura by Executive. We are grateful that you've trusted us for the last three years, and we look forward to working with you for years to come!

January 20, 2020

Pleasant Experience Manager gave me the coupon price to take care of a few things needed. Friendly service and nice to get the car washed as well. More

by rjd203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, John
Jan 21, 2020 -

Acura by Executive responded

We appreciate you taking the time to share your experience! At Acura by Executive, we are always proud to provide top-notch service to our customers and their vehicles. We are looking forward to working with you in the future!

January 17, 2020

Service Michael Heathe did a wonderful job taking care of me. He was excellent....................................... Forget your minimum if you want a More

by rsmears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Heath
Jan 17, 2020 -

Acura by Executive responded

Thank you for taking the time to leave us a review! It means a lot to our team at Acura by Executive to know that you enjoyed working with us. We will certainly let Michael know that you appreciate him!

January 16, 2020

The customer service was great and the communication was key . I was kept informed along the way. And was offered a shuttle to work which I didnt need but it’s good to know for the future should I need it . More

by Sheila F
Recommend Dealer
Yes
Employees Worked With
Ashley Ladore
Feb 07, 2020 -

Acura by Executive responded

Hi Sheila, thank you so much for sharing your experience at Acura by Executive! We always love hearing from our customers, and your feedback about our communicative service made our day. We look forward to seeing you in the future!

January 15, 2020

Routine scheduled maintenance The Acura service department met expectations in performing the scheduled maintenance on my vehicle from start to finish. The Service Agent, Michael, More

by rro2019
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael
Jan 16, 2020 -

Acura by Executive responded

There are so many compliments in your review which we just love! Thank you for posting about our service and facilities so that others will know what it's like to be a guest at Acura by Executive. We will pass along your kind words to Michael.

Jan 21, 2020 -

rro2019 responded

Update 1/21/20: Due to a defective oil filter from the manufacturer. Oil had been leaking for nearly 1 week. Upon discovery, car needed to be brought back in for urgent service. Once again, Michael Heath fulfilled a core customer svs values, where the customer always comes first. He expedited the rework process with minimal annoyance and disruption to my day. He rectified the faulty part situation professionally and was most of all open and honest. His integrity and leadership to get things done were very notable.

January 11, 2020

Great Service but. Always a great experience at the dealership and the staff are friendly and helpful. However, this is the second time that we parked the car in the gar More

by Dbeirne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure.
Jan 13, 2020 -

Acura by Executive responded

Thank you for sharing this feedback. I'd like to get more details here to better understand why might have gone wrong during your visits and to see what I can do to help. I won't be able to locate your contact information from this review, so please consider giving me a call. Thank you! Scott Holmwood - Service Manager - 203-672-7511

December 30, 2019

staff were extremely helpful and courteous Acura by Executive in Wallingford is a wonderful dealership from the time you enter the building to you leave. Staff are always polite and helpful. th More

by gene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don not remember the gentlemens name, however he was wonderful. your lucky to have someone with great customer service experience.
Dec 30, 2019 -

Acura by Executive responded

Gene, we're honored to receive this feedback and to have your loyalty. We are happy to have the opportunity to work with you and service your Acura. Thank you for all your wonderful compliments. We look forward to seeing you next time.

December 27, 2019

Michael Heath provided excellent service / information and updates on the status of my service. He was cordial, professional and very thorough in his communication with me. More

by Mint
Recommend Dealer
Yes
Employees Worked With
Michael Heath
Dec 29, 2019 -

Acura by Executive responded

Thank you for the 5-star review! We are happy to hear that Michael provided the excellent service we strive for at Acura by Executive. We will be sure to share your kind words with him!

December 22, 2019

First Timer As a first time Acura owner Mike did a great job making me comfortable during my first ever service visit. He was both professional and knowledgeable More

by bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 23, 2019 -

Acura by Executive responded

Hi Bruce and thank you for the great review of your service visit here at Acura by Executive. We look forward to seeing you next time!

December 19, 2019

Outstanding as usual I am a repeat customer so I guess I don't need to say anything further about my confidence and satisfaction in Acura by executive. They are always fri More

by Davchop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley in service, parts manager and parts employee
Dec 20, 2019 -

Acura by Executive responded

Thank you for the kind review! We are so grateful to have you as a repeat customer here at Acura by Executive. Providing our customers with friendly and helpful service is what we strive to do, and we are pleased to know that we hit the mark. We look forward to seeing you again!

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