Acura of Bay Shore

"Painless Experience!!" What a pleasurable experience from Acura of Bay Shore! From the moment we arrived - the staff was nothing but professional and hospitable. We were g What a pleasurable experience from Acura of Bay Shore! From the moment we arrived - the staff was nothing but professional and hospitable. We were greeted right away - and we met with a true gentleman Charlie Gordon. Charlie was very knowledgeable - not your typical "salesman". We were coming off a lease from a Lexus and wanted the Acura RDX. Charlie crunched some numbers and we tried to come to a comfortable price for both of us. In steps General Sales Manager Christine Staab, a no nonsense professional lady and most of all - NO GAMES!! Christine gave us no pressure but worked with us so we could make deal. Within 15 minutes we had a deal and purchased the RDX. I cannot say enough about these two professionals! They made the "nightmare" of purchasing a car from a car dealership a very pleasurable one. This dealership is NOT close to my home but it was well worth the trip! Today we picked up our car - just when you think it can't get any better - it does! We met with Mr. Joe Liotta (General Manager) to sign our papers. He explained everything in detail to us and was very patient - he was another true gentleman. We were then walked into the service department and were introduced to the staff for when we bring our car in for service. This entire new car experience was second to none! Thank you Charlie, Christine and Joe for NOT treating us like a customer - but treating us more like FAMILY! My suggestion is - you can go to other Acura Dealerships first, but then save the best for last and go to Acura of Bay Shore and see Charlie Gordon - a NO PRESSURE individual! Thank you to Acura of Bay Shore for doing such a great job and making purchasing a car a "PAINLESS EXPERIENCE" ! More

Great Experience I have had the greatest experience ever with Mr. Tim Reid and Ms. Joanys Santiago. These two Service Advisors are always polite; speaking to the cust I have had the greatest experience ever with Mr. Tim Reid and Ms. Joanys Santiago. These two Service Advisors are always polite; speaking to the customers with respect, and, excellent with follow up. If there is an issue, they go above and beyond to make sure that the customer is fully satisfied. This makes for a wonderful visit and great atmosphere!!! More

Nothing but good things I really can't rave enough about Acura of Bay Shore. Matt Santiago is the guy to go to. Coming from a Lexus lease, and displeased with the offers th I really can't rave enough about Acura of Bay Shore. Matt Santiago is the guy to go to. Coming from a Lexus lease, and displeased with the offers they had to give me-- I went into Acura with an early termination lease letter I received. Matt was knowledgable, kind and informative-- he was never pushy and really did his best to give me the payments I wanted. He worked out numbers that when I brought to other Acura dealers they said they couldn't beat and I was really getting an awesome deal. Everything went smoothly and I love my new ILX. I am definitely sticking with Acura after this deal and will recommend this dealer and brand to anyone. More

Unhappy The sales staff was nothing but wonderful Frankie and Matt were so helpful and patient . Joe made the finance part comfortable and easy. The only nega The sales staff was nothing but wonderful Frankie and Matt were so helpful and patient . Joe made the finance part comfortable and easy. The only negative thing about this dealer is the General Manager she is the most obnoxious, loud and unprofessional woman I have ever met ... The buying process would have been perfect if she would learn how to be professional and not rude to her clients .. More

the experience at Acura of Bayshore was by far the best one ive ever had in purchasing a car. previous dealers invlude nissan, toyota and subaru. after the experience at acura i will definitely recommend a one ive ever had in purchasing a car. previous dealers invlude nissan, toyota and subaru. after the experience at acura i will definitely recommend and praise the staff at bayshore acura! More

This is the third car I purchased from Carlton during a span of around 12 years. The cars sell themselves so the dealer makes the difference. I highly recommend Acura Bay Shore. span of around 12 years. The cars sell themselves so the dealer makes the difference. I highly recommend Acura Bay Shore. More

I had a service done on the car and it was a great experience, the service writer was great. Ms Santiago was always a cut above the best. At no point in the process was out of the loop, and I was cont experience, the service writer was great. Ms Santiago was always a cut above the best. At no point in the process was out of the loop, and I was contacted very shortly after the care was brought in for service, to be advised what was wrong , the price of the service and what would be done and how long it would take. Communication for me is the key since I am on the road a lot. I would differently recommend the service department to any one, and I would definitely send them to Ms,. Santiago!!!!!!!!!!!!!!!!! More

We had a very positive experience with the staff from the sales team to the service department. We did not feel pressured to buy something we didn't want to or could afford. In addition to the friendliness sales team to the service department. We did not feel pressured to buy something we didn't want to or could afford. In addition to the friendliness, the staff was very knowledgeable in what they were doing. thank you for a great experience overall!! More

The customer service here was absolutely outstanding. Joanys was extremely helpful and courteous, especially when she found out I was having a bad day. She needs to be commended to the highest possible l Joanys was extremely helpful and courteous, especially when she found out I was having a bad day. She needs to be commended to the highest possible level and held in the highest esteem. Her service alone has ensured that I will continue to use bay shore Acura for many years to come. More

This was our 4th Acura lease from Bay Shore. We have never had a bad experience. Joe Liotta and Carlton Johnson are professional, respectful, and friendly. We always feel comfortable with them becaus never had a bad experience. Joe Liotta and Carlton Johnson are professional, respectful, and friendly. We always feel comfortable with them because they're not typical "car salesmen". More