Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Bellevue
Bellevue, WA
105 Reviews
Filter Reviews by Keyword
By Type
Showing 105 reviews
October 18, 2008
I know what to expect when you go thru "the process" of buying a car: the game, the negotiations, etc. Ultimately, we received a good deal for the car...but it was the after service that I was greatly dis buying a car: the game, the negotiations, etc. Ultimately, we received a good deal for the car...but it was the after service that I was greatly displeased with from the finance dept to the feeling of being "belittled" and deceived. When we signed our forms for the car, we were offered a high APR in which we decided to go to a credit union to receive a better rate. Afterwards, we were supposed to bring back paperwork by a certain date to verify the loan. When I looked up the different rates later, I found a CUDL link (credit union direct lending) from a credit union site in which I found my exact car (checked car's VIN # and all) from that exact dealership that I had just purchased but with a much lower rate that ACURA could offer. So I called the finance dept. the next business day about this new discovery in which the lady hung up the phone abruptly after not answering the question and did not direct me in a direction where to find out more information. The next day, I made my way over to the credit union (BECU) and had them verify if the APR listed on the CUDL link to see if it was something they could take care of. They faxed their forms and a copy of the CUDL listed APR I printed to different people trying to verify the rate and found it was something that should have been dealt with by the dealer. So while I was at the credit union, I contacted a manager from Acura of Bellevue relaying my information in which he told me that what I had found online was wrong and that I should just go w/the credit union's rate. I was frustrated by the fact that I had found something viable thru the credit unions site linked to Acura of Bellevue’s branded site from CUDL, but I was even more exasperated by the fact no one was taking any responsibility to direct me towards a certain person who could verify/investigate my claim. I opted for the BECU's rate (which was much lower than the dealer's APR) and contacted the finance dept. to confirm what paperwork I should bring in. The lady without the raspy/hoarse voice picked up and spoke with a VERY demeaning tone when I asked her questions. She had extremely poor customer relations skills from the point when I talked to her on the phone and till the point I brought in the paperwork and check from BECU. I eventually walked over to the service/parts dept. to receive some paint for a chip on my car and found that Jay and Joe went above and beyond to deliver the best customer service I had ever received there. I was extremely impressed by their knowledge and care that I walked over to the concierge/reception desk to find if the dealership had a survey form and found that Lane was also helpful as well. To tell you the truth, I love my new car but I would NEVER recommend anyone that I even remotely cared about to buy a car from this dealership. I felt everyone (on the sales side) had beaten around the bush by avoiding addressing any of my concerns. As I researched the different rates for my auto loan, I also found that many other close friends had received superb customer service from the finance dept and managers at the Acura in Southcenter in which they guided and assisted valued customers thru the car buying process... More
by kpxjuliet1004
Employees Worked With
jay/joe from service (good) everyone else needs to be retrained in sales ettiquette
April 05, 2008
When purchasing a vehicle, I would recommend avoiding this dealership. Why, might you ask? because you will be lied to and not the full and up front truth will be neglected. I was given a finance rate wh this dealership. Why, might you ask? because you will be lied to and not the full and up front truth will be neglected. I was given a finance rate when I purchased the car that seemed reasonable, and for a first time car buyer, I wasn't expecting the greatest rating in the world. But 3 days later, AFTER the time period in which I had to return the car to the dealership, I was told that my finace rate would be 4 percent higher. I know they may say there was nothing that they could have done, but I have since found out that that was not the case. If you don't mind being lied to, then Acura of Bellevue is the place to purchase your next car... More
by fastpaced
Employees Worked With
3
April 30, 2006
Not sure about the sales department but Acura of Bellevue has an awesome team of Service guys. I brought my 1996 integra gsr to them for 9 years before I bought my current honda s2000. I was always add has an awesome team of Service guys. I brought my 1996 integra gsr to them for 9 years before I bought my current honda s2000. I was always addressed as Mr., the service advisors remebered my name, free coffee, tv, dougnuts, and wifi in the lounge. Never had an issue with a repair More
by SuzukaAP2
Employees Worked With
Adam
September 04, 2005
I felt so insulted when I visited Acura of Bellevue. I was only there shopping for a vehicle fit for my commute, but I was pressured and pushed into buying a luxury car. I saw some nice cars for decent pr was only there shopping for a vehicle fit for my commute, but I was pressured and pushed into buying a luxury car. I saw some nice cars for decent prices, so I asked them to humor me with a financing plan so I can gauge what I could afford. They offered me a 12% apr! I couldn't believe it and walked out. I thought there were some reasons behind such outrageous number, so I went to the bank and asked what they could give me for a 20k car loan, and they gave a figure of 5%--a huge difference. Further, I went and did some research on some of the selling points that the sale rep gave to me. I found most of them to be either exaggerated or even completely fabricated. I will never come back there again! More
by mattbau
September 04, 2005
Strongly recommend not stepping foot onto this dealership and never trusting a single word out of Tim Leo's mouth. I bought a used car from this dealership and was given only one key. The salesmen said the o and never trusting a single word out of Tim Leo's mouth. I bought a used car from this dealership and was given only one key. The salesmen said the original owner traded the car in for a TL, so it wouldn't be a problem getting the keys. Called the salesmen later, and he told me the original owner was on vacation in Ellensburg. When asked about reimbursement for purchasing the keys (pricey since the keys have computer chips in them) he said "like i told you when you bought the car, I'll try my best, and if I can't get them there's nothing I can do." After getting the title transfer from the dealer, the original owner had sold the car to another dealership, and the car was sold between 2 other dealerships before making its way to Acura of Bellevue. Obviously Tim had lied to me about the original owner trading the car in there, and appearently doing "his best" to get the keys is making up more lies about what they've done to try and get the keys. More
by timleosucks
Employees Worked With
Tim Leo
