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Acura of Bellevue

Bellevue, WA

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105 Reviews
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13424 NE 20th St.

Bellevue, WA

98005

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Showing 105 reviews

October 18, 2008

I know what to expect when you go thru "the process" of buying a car: the game, the negotiations, etc. Ultimately, we received a good deal for the car...but it was the after service that I was greatly dis More

by kpxjuliet1004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
jay/joe from service (good) everyone else needs to be retrained in sales ettiquette
Oct 23, 2008 -

Acura of Bellevue responded

Not true, the facts on this missunderstanding. These customers came in from looking at similar vehicles at other stores. When we came to a deal we both agreed on, this customer informed us that he had been told about a low APR % at another dealership. We told him it didn't apply to the model of car he was buying (a Certified RDX not a Certified MDX)and after running his credit he was also tier B, not a tier A beacon score. We then offered him the best rate we had available through Honda Finance. At this time said he could get "4% APR through his bank". We have CUDL access to all the credit unions. Even if the customer had told us they were going to BECU with tier B credit through BECU and not being BECU members their rate would be 5.49% (plus .50% for being new members). Dealers are unable to mark up any rates given to us by credit unions. If the customer would have told us that they wanted to use BECU and sign up as members we would have done that right on the spot, but the rate wouldn't have been 4%. If CUDL mistakenly put up an error on their site showing 4% APR, we would have no way of controlling this and it would be something to take up with BECU and the CUDL web site, not the dealership. We sell cars not interest rate's. The deal also originaly started with one buyer, and when the customer, now customers, brought the paperwork back there were two names on the contract. It is possible with the addition of a co-sighner that BECU moved them up to a tier A, then the rate would have been 4.99% plus the .5% for new members. Still not 4%. I have been here for 15 years and almost all our staff have been here for many years. I am sure no one here hung up the phone on anyone, especially someone purchasing a car from us. I am sorry for this customers frustration with different bank rates, but we went along with the customers requests. They wanted to take the paperwork to thier bank to get a rate that didn't exsist to us, and when they found out it didn't exsist it became our fault. Not fair. Interesting that the store that told them about a low APR that didn't apply to the model of used car they were buying, and didn't apply to customers with tier B credit, is the same store this customer is praising. We are the bad guy for informing them on what the facts are pertaining to getting a bank loan. GSM Frank Kelley

April 05, 2008

When purchasing a vehicle, I would recommend avoiding this dealership. Why, might you ask? because you will be lied to and not the full and up front truth will be neglected. I was given a finance rate wh More

by fastpaced
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
3
April 30, 2006

Not sure about the sales department but Acura of Bellevue has an awesome team of Service guys. I brought my 1996 integra gsr to them for 9 years before I bought my current honda s2000. I was always add More

by SuzukaAP2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam
September 04, 2005

I felt so insulted when I visited Acura of Bellevue. I was only there shopping for a vehicle fit for my commute, but I was pressured and pushed into buying a luxury car. I saw some nice cars for decent pr More

by mattbau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
September 04, 2005

Strongly recommend not stepping foot onto this dealership and never trusting a single word out of Tim Leo's mouth. I bought a used car from this dealership and was given only one key. The salesmen said the o More

by timleosucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Leo
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