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53 Reviews of Acura of Bellevue - Service Center
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February 07, 2020
Refused To Order Airbags For Acura Recall I received a recall notice for the air bags in my 2003 MDX and called Acura of Bellevue Service Department 13424 NE 20th St, Bellevue, WA 98005. The s I received a recall notice for the air bags in my 2003 MDX and called Acura of Bellevue Service Department 13424 NE 20th St, Bellevue, WA 98005. The scheduling rep put me on hold then came back on and told me that Acura of Bellevue didn't have any airbags for my MDX nor did they have any plans to order them. I asked several times during the call for Acura of Bellevue's Service Department to please order the recall parts, (my understanding is that a recall part is no cost to the dealership), and the scheduling rep refused. Acura of Bellevue is a very poor representative of the Acura brand. I called Acura Customer Relations who found a dealership service department 17 miles away who was able to complete the service. This was all very inconvenient. More
by smspire
Employees Worked With
Scheduling Rep
January 08, 2019
Thank you Service Center; you're the best I have been an Acura of Bellevue customer for many years. The people who work in the service department are THE reason I bought a second Acura after I have been an Acura of Bellevue customer for many years. The people who work in the service department are THE reason I bought a second Acura after they kept my first one humming along for just short of 200,000 miles. They have always given me solid advice and great service I know I can trust and they are wonderful to work with... How many places do you do business with anymore where people greet you by name and treat you like a friend? Today more than ever, that kind of business relationship really matters to me. It is rare and worth a lot. I can't imagine going to any other dealership. More
by Wendy
Employees Worked With
Jason and Keit
March 09, 2018
excellent experience Bought my car at this dealership twenty years ago and have used their service center ever since with high satisfaction. I've found them to be reason Bought my car at this dealership twenty years ago and have used their service center ever since with high satisfaction. I've found them to be reasonable, personable, and interested in working with me to keep my Acura CL in top condition. Thank You Acura! More
by Phoebe
Employees Worked With
Too many over the years ...
October 12, 2017
Terrible customer service by Jason I had been very royal to Acura of Bellevue for years but not anymore. I was seriously disturbed and disappointed by the service Jason at service dep I had been very royal to Acura of Bellevue for years but not anymore. I was seriously disturbed and disappointed by the service Jason at service department gave me today. He doesn't care about businesses from the customers. I found Acura of Seattle has much better quality of customer service! More
by insidemountain
Employees Worked With
Jason
September 19, 2017
Awful Customer Service My husband and I each got a new Acura a few weeks ago at Acura of Seattle during the same visit. We live in Issaquah but chose the Seattle location b My husband and I each got a new Acura a few weeks ago at Acura of Seattle during the same visit. We live in Issaquah but chose the Seattle location because of an online deal on the specific model/package my husband was looking for. We called and checked with Acura of Bellevue (much closer to us) on availability of this model, package & color before going to Southcenter and they did not have availability. My husband has owned Acura cars his whole life since his very first car and this is my first (I have always been a BMW driver). We had a good buying experience at Acura of Seattle. I was having trouble syncing up my phone to my car. The salesman at Acura of Seattle offered to do it but we were there until after close and were very hungry and needed to go eat dinner so we left. I haven’t found myself down in the Southcenter area again since and I work on the Eastside (my office is in Bellevue) so I decided to stop by Acura of Bellevue to ask for help while in the area. The sales guy (Jeremy Seager) came up and told me that I AM NOT A CUSTOMER OF THEIR LOCATION and that I cannot be helped by them. I tried to explain that I am an ACURA CUSTOMER and just need help with a simple thing. He said he will not be helping me and walked away. I got upset and told him he was being rude and asked another sales guy for the manager. The manager (Frank Kelley) came out and told me that the sales guy is right and that all Acura locations are commission based and if I did not buy my car there and bring revenue to their location that I am not a customer and will not be helped by them. He said I am welcome to schedule any paid service appointments I need but will not be helped by anyone in the sales team at any time. I got very upset and left in tears because of how I was treated. This is one of the worst customer service experiences I have ever had. My husband will continue to be an Acura buyer but will never be a customer of Acura of Bellevue because of this. I work in real estate and have a huge network in the eastside and have made sure to let many know about my recent experience with Bellevue of Acura. I am appalled that they treat people poorly just because they didn’t make commission off my purchase. They have not lost all future purchases and service appointments that we (and others we know) will make in the future as we will be taking our business to and recommending Acura of Seattle. There was only one customer there and salesmen just were just sitting around (now I understand why) and it would have taken probably just a few minutes to help and now I am writing these reviews instead of having my simple issue fixed. I am more upset about the way I was talked to and treated than not getting helped. If this truly is your policy to turn Acura customers away because a dime wasn't put in your pocket then your employees need to be coached on polite ways to communicate this to people who come in. Such as "I am very sorry but our policy does not allow us to help customers who purchased their car at another dealership" or "I am sorry that I cannot help you because our policy does not allow me to. Have you reached out to the dealership where you purchased the vehicle?", etc. What are customers who purchased out of state supposed to do????? More
by KatelynnC
Employees Worked With
Jeremy Seager, Frank Kelley
February 06, 2017
Service was excellent Every time we took in the car for repairs or services the experience with the Acura employees was excellent. I can highly recommend this dealership . Every time we took in the car for repairs or services the experience with the Acura employees was excellent. I can highly recommend this dealership . More
by Happy customer
Employees Worked With
Keith
September 26, 2016
A1 service Extremely disappointed in customer service. Brought my car to do A1 service, was promised a loaner on the phone. When got to the dealership, was told Extremely disappointed in customer service. Brought my car to do A1 service, was promised a loaner on the phone. When got to the dealership, was told that loaner is not available (had to take Uber to get back to work). Requested tire rotation in addition to an oil change. When picked up my car, they tried to charge me a tire rotation but I had a coupon and did not pay. They did not do tire rotation even though on the paper they said they did. Now, I have to take car back to dealership to do tire rotation. I will Never ever use Bellevue dealership again as they waste client's time. More
by Olga
Employees Worked With
Do not remember
August 01, 2015
great service Regular maintenance. Didn't perform unnecessary work, thus they saved me some money. Finished very quickly and had my car clean and ready to go quic Regular maintenance. Didn't perform unnecessary work, thus they saved me some money. Finished very quickly and had my car clean and ready to go quickly. More
by LOVEmyRDX
Employees Worked With
Octavio
July 31, 2015
Acura of Bellevue, WA Excellent service and quality of work. Thorough discussion of issues and work to be performed and estimated cost. Car was washed and ready when promis Excellent service and quality of work. Thorough discussion of issues and work to be performed and estimated cost. Car was washed and ready when promised. More
by Stefan Andy
Employees Worked With
James Minchew
July 30, 2015
Excellent customer service and workmanship Had to take my Acura TL to get serviced. James Minchew was very helpful and made sure that my questions were answered and he took great care of ensuri Had to take my Acura TL to get serviced. James Minchew was very helpful and made sure that my questions were answered and he took great care of ensuring that my vehicle was attended to appropriately. He always communicated any issues and provided updates. I have had many opportunities to go to other dealerships for service, but I always return to Acura of Bellevue due to their service and skilled and experienced auto mechanics. If you have any issues, let them know and they will try their best to accommodate always. Wendy More
by WWW
Employees Worked With
James
